Preston Park Surgery

Terrible last-minute booking nightmare

Can't even pick up the phone, booking only available same-day, service is completely useless 🙄

Quick visit with caring doctor

The front desk staff were impressively professional and courteous, and Dr. Whitt demonstrated exceptional punctuality and medical expertise, while also being attentive and genuinely engaged during our consultation.

Caring doctors helped calm my nerves

A fantastic medical team with compassionate doctors and welcoming reception staff who consistently demonstrate exceptional support, always ready to provide extra comfort and reassurance if you're feeling particularly anxious or nervous about any aspect of your treatment.

Long wait times and no doctor consistency

The surgical practice seems overwhelmed by patient volume. Scheduling an appointment requires a two-week wait, or alternatively, attempting an urgent same-day slot by endlessly dialing in the morning, competing with countless other patients for limited availability. I haven't consulted my designated physician in over a year, instead seeing whichever doctor happens to be free. During my most recent visit, the scheduled 9:20am appointment started 45 minutes late, demonstrating minimal consideration for patients' time. Currently, I'm experiencing another frustrating delay, having been on hold for 13 minutes waiting for test results. My recommendation is clear: seek medical care elsewhere!

Quick help when I needed it

I was accommodated on short notice today, and I'm truly impressed by the exceptional demeanor of all the staff present this evening. From the welcoming receptionist to the attentive doctor and compassionate nurse, everyone made me feel instantly relaxed and comfortable. I'm genuinely grateful to be a patient at this Brighton medical practice. My sincere appreciation goes out to the entire team!

Friendly staff made my medical visit smooth

A delightful medical practice boasting compassionate staff and top-tier physicians. While I empathize with the previous reviewer's appointment scheduling challenges, I believe their one-star rating was overly harsh. Such booking difficulties are relatively standard in healthcare settings. Despite this, I want to emphasize that potential patients should not be discouraged; in my personal experience, this is an exceptional healthcare facility. Their overall quality of care is impressive. My sincere appreciation goes out to the team, and I encourage them to maintain their excellent standards.

Quick online booking saves the day

The medical professionals and administrative staff at this healthcare facility are exceptional. I would strongly endorse this practice. I appreciate the convenience of online appointment scheduling and the text message reminders for appointments and follow-up communications. The entire team is warm, compassionate, and attentive.

Compassionate care during my scary health scare

Despite my advanced age and ongoing health challenges, including a prior terrifying infection, I received exceptional medical care that has effectively prevented any subsequent episodes—a truly remarkable outcome. The medical team demonstrated remarkable precision and compassion throughout my treatment. Their follow-up support was outstanding, with staff members consistently attentive and responsive to my needs. I am deeply grateful for the superior level of care I experienced.

Impossible to book an appointment

I've been a patient at this medical practice for almost two years, and I've only managed to secure around 5 appointments - not because I've needed so few, but due to the incredible difficulty in actually booking them. Their appointment scheduling process is absurd: you must either be physically present at 8am or call precisely at 8:30am. About 90% of the time, it's impossible to get through on the phone, and when you finally do connect, you're informed that no appointments are available for an entire week. On one occasion, I spent 20 minutes on hold, draining all my phone credit. I had to disconnect to top up, and when I eventually got through at 9:30 (an hour and a half after my initial call), I was told no appointments were available that day and I couldn't even pre-book for later in the week. Instead, I would need to repeat this entire frustrating process the following day. It's incredibly frustrating, especially when you're feeling unwell. My partner, who uses the same practice, visited with a wrist injury and was dismissively advised to create a makeshift sling from a bed sheet and essentially "hope for the best" - a shockingly inadequate response. In my view, this is the most incompetent medical practice I've ever encountered. I absolutely cannot recommend this surgery to anyone.

Surgery staff could learn some manners

Exceptional procedure. Despite generally high-quality medical care, the front desk staff can be somewhat intimidating. Maintain your composure and self-assurance throughout the process.