Primrose Surgery

Excellent healthcare and support at primrose surgery

I've consistently received excellent service at Primrose Surgery. The front desk staff are professional and accommodating. There's a wide selection of physicians, and chaperones can be easily arranged when needed. The nursing team and support staff demonstrate extensive expertise and offer compassionate care. The askmyGP platform is straightforward and user-friendly, with convenient appointment options. In my experience, this practice fully deserves a perfect rating.

Exceptional care and compassion at this medical practice

The personnel here consistently demonstrate exceptional warmth and professionalism. No request is ever too challenging for them to handle. The physicians and entire team provide outstanding care - I'm truly grateful for their excellent service.

Terrible medical care that left us feeling hopeless

I've encountered one of the most subpar medical practices imaginable. My partner has been enduring ongoing health issues, and the staff appears completely indifferent and utterly unhelpful. Their medical competence seems questionable at best. The general practitioner's availability is laughable - the office is perpetually closed. They demonstrate zero willingness to extend themselves beyond minimal effort to assist patients. Despite being supposedly responsible for a specialist referral through the emergency department, Primrose doctors showed no initiative in following up. The entire experience suggests patients are treated as mere statistics rather than individuals with genuine health concerns. The level of professional negligence is profoundly disheartening.

Incompetent doctors dismissed my real medical pain

If I could award them no rating at all, I absolutely would. The doctors were frigid and distant, which perfectly captures my interaction with them. It seemed as though they were afraid to even examine me, displaying zero empathy. I've endured months of suffering, and one physician callously dismissed my pain as a figment of my imagination, attributing it to my brain cyst. However, a specialist has now confirmed that I actually have significant muscle tears causing my excruciating discomfort. I am unquestionably switching my general practitioner. My disappointment with their treatment is profound. No medical professional should ever make a patient feel so invalidated and uncomfortable to the point where seeking medical help becomes something to be dreaded rather than a source of relief.

Exceptional care at primrose medical practice

Primrose Medical Centre truly stands out as an exceptional healthcare provider. Every staff member I've encountered has been incredibly compassionate and supportive. They consistently ensure clear communication and provide thorough explanations about my medical treatments and care plans. I could not possibly give this surgery a higher endorsement. My heartfelt gratitude goes out to Primrose for their unwavering dedication to supporting my family's health needs!

Mixed experiences with caring staff and challenges

I've been a patient at this practice my entire life, initially rating it a single star but now upgrading to three due to noticeable improvements. Many of the doctors are genuinely caring and empathetic, particularly regarding mental health - I want to specifically commend Dr Graham and Dr Duncan, whose approach might reflect newer medical training and increased mental health awareness. Dr Wareing is exceptional for fertility-related care. While I've historically had challenges with Dr Heron, I acknowledge he has shown some improvement during my pregnancy, demonstrating he can be helpful when motivated. The prescription service is impressively efficient, typically processing and sending repeat medications within an hour of request. The reception staff quality has been inconsistent - after seeming to improve, they've reverted to being unhelpful and rigid, to the point where even a GP has apologized for their behavior. Despite these administrative frustrations, the absolute highlight of Primrose surgery is undoubtedly Nurse Sharon - an extraordinarily compassionate professional who I'm certain would be universally praised by anyone fortunate enough to interact with her. Her kindness truly sets her apart.

Primrose surgery failed me during painful injury

On 19/11/2024, I reached out to Primrose via askmygp, explaining that I had injured my neck, shoulder, and bicep while moving a TV box. I emphasized the intense pain that was preventing me from sleeping and desperately requested medical assistance and strong pain medication. After speaking with their reception and describing my unbearable discomfort, I was told the 'doctor' recommended physiotherapy. Despite clearly communicating the severity of my condition, I was promised a pharmacist would contact me the next day. Unwilling to endure another 24+ hours of excruciating pain, I visited TGH walk-in clinic. There, I was efficiently seen, received powerful painkillers, and was given three specific rehabilitation exercises. Primrose's handling of my medical situation was completely inadequate. They demonstrated zero compassion or genuine concern for my health, leaving me extremely disappointed with their service.

Exceptional healthcare with compassionate and attentive professionals

I'm once more expressing my deep appreciation for this medical practice. Your attentiveness and comprehensive approach during today's consultation were exceptional. I truly cannot overstate my gratitude. The doctors we encountered were incredibly compassionate and meticulous. Even when I sent a brief query through the online platform, I received a prompt response with an offer of additional support if necessary. What a wonderful team. Unlike many of my acquaintances who frequently criticize their healthcare providers, I can confidently say this surgery is truly remarkable. Appointments are timely, medical advice is precise, and support is consistently available. Moreover, every staff member demonstrates kindness, professionalism, and genuine care. Sincere thanks for everything you do for me and my loved ones.

Terrible medical experience with zero customer support

Completely terrible medical procedure, they're desperate to end the call and provide zero assistance whatsoever!!

Fantastic service with a warm smile

Superb, consistently thoughtful and considerate

Great service at my local clinic

A superb learning environment with welcoming and supportive personnel who make the experience truly enjoyable.

Excellent service with warm and caring team

Exceptional attention to detail and incredibly welcoming personnel.

Terrible healthcare that fails mental health patients

I wish I could award zero stars. The service is utterly appalling, with receptionists displaying zero empathy and critical correspondence mysteriously vanishing from their email system. I'm unable to obtain a referral form for PRIVATE mental health support because they claim they're "fully booked after 12" - a blatant lie, especially when it would take mere minutes to complete paperwork. When I emphasize the urgency, their dismissive response is simply "call the crisis team". I'm thoroughly disgusted by this practice, which has consistently failed me during every interaction. If I weren't planning to leave the country this year, I would absolutely switch providers. AVOID AT ALL COSTS. They are a complete embarrassment.

Worst physiotherapist ever dangerous and incompetent

I was referred to physiotherapy by Herron following extensive leg surgeries, and his performance is so abysmal that he deserves to be fired. He is completely incapable of making accurate diagnoses, and I shudder to think about how many lives he has potentially ruined. The surgical treatment is utterly inadequate. Keeping this incompetent practitioner employed is dangerous - one day, he might actually cause a fatality.

Fantastic healthcare with compassionate medical team

My local general practice is absolutely fantastic, with compassionate and attentive personnel who consistently provide expert medical assistance for any health concerns I might have.

Friendly service and helpful advice

Overall, I've received excellent guidance and been handled with care

Terrible service at this disappointing medical practice

These medical professionals are completely unprofessional. When you try to communicate with the receptionist, all you get is a dismissive "one minute" while she consults someone else about your straightforward query. It's clear they lack basic competence, and securing an appointment seems impossible. The staff's attitude is appalling, and it makes you wonder what's become of the NHS and modern healthcare standards.

Terrible system with zero functionality

The system's functionality is extremely poor and ineffective.

Smooth and friendly customer experience rocks

Exceptional customer support

Prescription nightmare causing unnecessary stress and delays

My recent prescription orders have been stalled for more than two weeks, and whenever I inquire, I'm directed to contact my GP or use a text link. Each time I've followed the proper procedure and waited over seven days, only to be met with dismissive and unhelpful staff who consistently fabricate excuses. They typically claim the prescription isn't in the system or that the doctor hasn't submitted it, promising to resolve it immediately with the medication being ready by day's end—a promise they never keep. Previously, I experienced no problems with this service, but this year has been particularly challenging. I've been forced to miss work due to your organizational errors and the resulting lack of necessary medication. I sincerely hope significant improvements are made soon.