Primrose Surgery

Friendly service that solved my problem quickly

Extremely useful 👌

Frustrating service with limited access to care

Getting in touch with the reception is an incredibly frustrating experience. Ask My GP operates with extremely limited hours, opening at 8 am and shutting down at 9 am, which effectively provides just a single hour daily to handle your medical needs. There are absolutely zero appointment options outside of standard working hours. This feels like a quintessential example of inefficient NHS service delivery.

Terrible service and zero customer communication

Communication is a nightmare with this place. Trying to schedule an appointment feels like hitting a brick wall, and their responsiveness is practically nonexistent. Completely unsatisfactory service across the board.

Caring doctors who truly put patients first

Primrose Surgery is truly exceptional. The staff's dedication to patient care is remarkable, and I deeply appreciate their efforts. Despite facing immense challenges, they consistently prioritize and address patients' requirements with utmost professionalism.

Terrible service from unresponsive medical practice

Extremely disappointing experience. I was first in line at 8am, carefully detailing my health concerns expecting a proper consultation. Instead, I received a text message dismissing my case and suggesting I seek physiotherapy from Dr. Heron, effectively forcing me to restart the entire process. I'm deeply frustrated, as I rarely seek medical attention, and they couldn't even be bothered to call and discuss my situation. Completely unacceptable service.

Frustrating health booking system for desperate patients

Quite a frustrating booking process, essentially only individuals who manage to secure a same-day slot can get an appointment, with no option to schedule ahead for a time that suits my availability... it's like the National Health Service's take on a medical survival challenge.

Prompt support when i needed it most

Sought urgent assistance and, after a minor hiccup, received the support I required, even though it was quite late in the evening on a Friday. Appreciate the help from the team.

Terrible healthcare experience leaving wife in pain

Utterly appalling how my wife is suffering with her shoulder injury, and despite repeated promises from the reception staff, no medical assistance has materialized. The doctors have completely ignored her case after multiple assurances, leaving her without any pain management. The level of patient care is abysmal, demonstrating a total lack of compassion and professionalism. It seems they simply couldn't care less about her ongoing pain and distress.

Confusing app with frustrating medical experience

The askmygp platform is incredibly challenging to navigate. I sincerely hope I never require medical assistance, and if I do, I'll likely resort to emergency services instead.

Efficient flu shot service with one small communication hiccup

I recently got my flu vaccination at the clinic. The staff were professional and had excellent Covid safety protocols in place. My only frustration came when the healthcare worker made an inappropriate comment about the flu shot being for "old codgers". Although I'm approaching 66, I'm still actively employed full-time, having worked continuously with the NHS for the past 47 years. While I believe her remark was likely unintentional, such casual language can be insensitive, especially from a stranger. A more thoughtful approach would have been preferable. Despite this minor incident, my family has consistently received excellent care from this practice, and I want to express my sincere gratitude for their continued service, particularly during these challenging times.

Compassionate care from an exceptional doctor

I'm awarding the highest rating possible. Family doctors shoulder a significant responsibility as healthcare access points and must demonstrate exceptional diagnostic abilities. My recent consultation with Dr Heron was exemplary. He conducted a comprehensive examination that addressed my holistic health, encompassing both physical and psychological aspects. The doctor created an environment where I felt comfortable expressing my worries and anxieties, treating me with genuine compassion. Throughout my experience, I have consistently received nothing but considerate and empathetic treatment. My sincere appreciation goes out to the entire team at Primrose surgery.

Great customer service from day one

Staff have consistently demonstrated a welcoming and supportive attitude ever since I became a customer at the start of 2023.

Reliable healthcare with friendly professionals

I consistently receive timely scheduling when I require medical attention, and the physicians and personnel have consistently demonstrated exceptional care and professionalism.

Worst doctor ever avoid at all costs

Dr. Herron is arguably the most incompetent physician I've ever encountered! I'm utterly perplexed how he ever obtained a medical license! His complete disregard for patient concerns is appalling - he consistently fails to listen, repeatedly misdiagnoses conditions, and seems content to let patients deteriorate for days before taking any meaningful action, often resulting in hospitalization. His approach to medical care can only be described as totally negligent and indifferent! The word "USELESS" doesn't even begin to capture his abysmal professional standards!!

Caring staff make this medical practice exceptional

Excellent experience. The front desk staff provides outstanding customer support and demonstrates genuine care. Claire, the skilled nurse practitioner, is incredibly empathetic and compassionate. I'm truly delighted I chose this medical practice.

Terrible customer service that made me furious

Terrible service, completely unprofessional. Staff desperately requires extensive customer interaction training. Their behavior is so poor it almost demands disciplinary intervention.