Princes Medical Centre

Longtime patient frustrated with declining customer service

I've been a loyal patient at this medical office for three decades, but lately, the reception staff have become increasingly discourteous and unaccommodating. Throughout my long history with Dr. Queenan, I never experienced any problems until the past few months, during which the service has been completely unacceptable.

Compassionate care in a challenging medical environment

I've been a patient at this medical office for half a decade, and they clearly operate in a challenging environment. The front desk staff are incredibly supportive, and Dr. Queenan is an empathetic, compassionate, and equitable physician. Additionally, the nurses are wonderfully caring and professional.

Dedicated healthcare heroes battling overwhelming challenges

Despite the challenges of long hours, heavy workloads, and immense pressures, health services consistently demonstrate remarkable dedication. Even though I've experienced personal inconveniences or haven't found precisely the care I required, I don't blame the institution itself. I recognize that they genuinely commit themselves entirely each day, striving to support every single patient to the best of their abilities.

Compassionate care through challenging healthcare times

Throughout my 8-year journey managing a chronic condition, I've consistently received compassionate, considerate, and dignified care from Dr Queenan and his entire medical team. Those who have posted negative feedback seem oblivious to the immense challenges this practice faces. In the wake of Brexit and the COVID-19 pandemic, the UK healthcare system is experiencing a critical shortage of general practitioners, nurses, and administrative staff, and this surgery is admirably managing with an extremely constrained workforce that puts in extensive hours. While it can undoubtedly be exasperating to experience longer wait times for phone responses and scheduling appointments, it's crucial to recognize that these professionals are doing everything humanly possible under extremely difficult circumstances.

Disappointing service from once-good medical clinic

What was once a reliable medical facility has completely deteriorated. Unlike other clinics where scheduling an appointment is straightforward, this place is impossible to work with, and their communication is abysmal. Their inability to be reachable is frustrating, so I'm actively seeking alternative healthcare providers.

Neglectful Hull Practice: Coffee and Paracetamol Only

The reception area in Hull is primarily a spot for coffee rather than effective assistance. We visit this facility nearly twice weekly concerning our issues, but all we receive consistently are paracetamol prescriptions without any further evaluation or support for our concerns.

Declining Family Practice: From Lovely to Disinterested

At the age of 51, I’ve observed that many of my relatives have remained loyal to this practice. Initially, we were welcomed by Dr. Rosen and Dr. McDermid, both of whom were wonderful. Later on, Dr. Musil and Dr. Queenan became part of the team; however, something seems to have changed drastically since then. The service has declined significantly, and it feels like the reception staff lack interest in assisting us now. I long for the days when our friendly receptionist encouraged us to visit our local GP without hesitation—those times feel like a distant memory now.

Frustrating healthcare system fails patient's basic needs

Terrible experience with their service and infrastructure. Updating my address requires an in-person visit to their office, which is incredibly inconvenient given my current physical condition with a leg injury and the significant distance I'd need to travel. It's completely absurd! They manage to handle medical consultations remotely, yet for a simple administrative task like address modification, they insist on my physical presence. Absolutely ridiculous!

Friendly staff make a world of difference

The front desk staff at this clinic are absolutely wonderful and go above and beyond to assist you - if you treat them with respect, they'll reciprocate in kind. It's just basic courtesy.

Efficient Registration and Convenient Online Healthcare Services

The registration process was quite straightforward, and the receptionist was both courteous and clear in her communication. About a week following my registration, I received a text message containing my account details for online access. The website is user-friendly, allowing for quick bookings of appointments and easy access to medical notes among other features. It seems that some users opted to schedule their appointments via phone but encountered long wait times; I recommend using the online system if possible. The upstairs section is unexpectedly spacious, with multiple hand sanitizer stations available throughout the area. Additionally, it is conveniently located right next to the pharmacy for added ease of access.

Pharmacy chaos leaves patient frustrated and without medication

I recently visited a pharmacy to pick up my prescription, but the receptionist directed me to another pharmacy where I usually get my medicine. Upon arrival, no one had any information about the prescription! It appears there's a complete lack of communication between these locations, and I ultimately left without my medication. Today, I received another call about collecting the prescription, but I'm still on holiday - and this isn't the first time such an inconvenience has occurred! Moreover, their customer service is absolutely terrible - I'm never greeted when I enter, and I'm forced to wait endlessly before anyone acknowledges my presence as a customer.

Professional and friendly customer experience

Top-notch and highly competent assistance from start to finish.

Reliable and patient-friendly medical care

I've been a patient here for a long time, and I find the staff consistently warm and supportive. Honestly, I'm baffled by the negative feedback circulating about this practice. Sure, scheduling an appointment can be challenging, but isn't that typical of most medical offices? I simply can't comprehend why people complain so much about wait times. Consider the volume of patients they handle and how hectic their day must be. If you're on hold, it's because they're attending to other patients' needs. Do people really think they're deliberately ignoring phone calls?

Terrible service and impossible appointments at this clinic

Complete waste of a medical practice, with incredibly discourteous and conceited administrative personnel. It's astonishing they remain employed. The physician-owners are courteous and highly skilled, yet securing an appointment is virtually unachievable, and navigating through the administrative staff is utterly unbearable. My advice: steer clear, unless you possess exceptional patience for handling discourteous and unprofessional front desk behavior.

Worst medical experience ever wasted time

Avoid this place. Waste of two hours just trying to schedule an appointment. The doctor and reception staff are completely incompetent and useless.

Terrible mobile service that disappoints completely

Completely worthless. Abysmal communication coverage

Endless Wait Leads to Frustration and Doctor Departure

Been stuck on hold trying to reach a receptionist for 40 minutes, and I'm still waiting. This level of service is completely unacceptable. I'm definitely switching healthcare providers. If an elderly or vulnerable person were in a critical situation, the consequences could be truly frightening.

Compassionate Doctors, Frustrating Front Desk Nightmare

The healthcare professionals provide excellent care, but the front desk team is frustratingly inefficient. It takes an exasperating 30 minutes just to have a phone call picked up, and their attitude is consistently unhelpful and seemingly designed to create obstacles.

Terrible service and uncaring medical staff

The staff at this medical facility are incredibly unhelpful, with receptionists who lack basic customer service skills and doctors who seem eager to rush patients through their appointments. Despite promises that someone from the hospital would follow up, no call ever materializes. Referrals are apparently nonexistent. If the rating system allowed it, I would absolutely assign zero stars to this place.