Priory Fields Surgery

Booking system feels like ancient history

Utterly unprofessional and completely inadequate for scheduling meetings! Feels like a relic from a bygone era, totally inappropriate for modern times.

Great team with flexible scheduling

The staff here demonstrates exceptional compassion. Scheduling appointments has always been seamless, and I appreciate their online system that allows you to specify your preferred communication method, which is both efficient and convenient. Moreover, the medical professionals are highly competent and well-informed. We're truly fortunate to have such an outstanding surgical practice!

Heartless receptionist dismissed mom's cancer concerns

I contacted the medical practice on 07/05/2025 around 3pm regarding my mother's medical documentation, as she is undergoing cancer treatment abroad. The receptionist displayed an incredibly unhelpful and dismissive attitude, essentially insisting that my mother must personally appear in the office and implying she was being dishonest about her medical situation. The receptionist's tone suggested skepticism about her cancer-related surgical procedure, which contradicted the information previously provided by her doctor. I am thoroughly appalled by this unprofessional and insensitive approach, and I am immensely relieved that we are no longer associated with this general practice.

Impossible to schedule a doctor's visit

Reaching the clinic by telephone is nearly impossible, and if you somehow manage to connect, they conduct remote diagnoses. I'm completely baffled by the purpose of this healthcare facility. I'm at my wit's end. The appointment process is utterly incomprehensible - no online booking system, phone contact limited to urgent situations, and no email communication available. I'm thoroughly frustrated and ready to give up.

Quick and helpful gp service

Throughout my interactions with this medical facility, I've consistently encountered exceptional care (with one isolated incident that was swiftly and professionally addressed by management). The entire team, from physicians to administrative staff, demonstrates genuine compassion and dedication to patient support. The AskmyGP platform is particularly impressive, offering a streamlined and user-friendly approach to healthcare access. I am truly grateful to all the professionals who contribute to making this practice so outstanding. Without hesitation, I would enthusiastically recommend this healthcare provider to anyone seeking quality medical services.

Helpful team saved the day

Exceptional service. An outstanding team that's anticipatory, quick to respond, and delivered flawlessly throughout our interaction. Kudos!

Dangerous dismissive care with heart issues

COMING HERE COULD ENDANGER YOUR EXISTENCE From the people I've encountered, this medical practice used to be excellent but has seriously deteriorated I was labeled as irrational for seeking medical help and was told I had psychological issues, with no diagnostic tests performed. The staff demonstrate complete indifference, seemingly only present to clock hours and collect their paycheck - truly the absolute worst experience. I was repeatedly dismissed regarding a health concern, ultimately spending £20 in another country to obtain a proper diagnosis, which confirmed a genuine and potentially serious condition. The staff's negligence is unparalleled - I'm convinced a random bartender would provide more competent medical advice. AVOID THIS PRACTICE AT ALL COSTS If you're registered here, switch surgeries immediately, without hesitation. I was patronizingly told I was "too young" for the condition I later had professionally diagnosed. The staff spoke to me condescendingly due to my foreign-sounding surname and even asked if I needed a translator, despite communicating fluently in English the entire time. I arrived with critical heart-related symptoms, only to be dismissed and branded as mentally unstable. COMING HERE COULD ENDANGER YOUR EXISTENCE

Quick and smooth online booking

The staff consistently provide top-notch assistance, and their digital platform performs exceptionally smoothly.

Dismissive care for older patients

The medical staff demonstrate a complete lack of empathy towards patients. Scheduling appointments is a nightmare, and they frequently cancel at the last minute when you arrive. Their approach to patient care is dismissive, consistently deflecting issues by suggesting another appointment, despite the unavailability of any open slots. Consultations are unproductive, with medical professionals failing to actively listen or address concerns during the limited time available. It appears that for patients over 74, the practice adopts an attitude of indifference, almost as if they'd prefer elderly patients simply cease to exist.

Terrible booking system ruins patient care

I've been a patient at this medical practice for quite some time, and their scheduling process is absolutely abysmal. Attempting to book an appointment via telephone is equally frustrating. My recommendation would be to avoid falling ill or consider changing healthcare providers because this surgery seems completely disinterested in patient care and appears to have zero commitment to supporting those they're supposed to serve!

Decent service on a busy afternoon

Satisfactory

Careful care for my complex health needs

Living with intricate medical challenges, I've found that the surgical approach has effectively addressed my specific requirements. Throughout my experiences, the care I've received has consistently ranged from good to truly outstanding. Every medical professional and support staff member I've encountered has demonstrated kindness, respect, and a genuine willingness to help. After adapting to the system, I've grown quite fond of the 'ask my GP' service, which is especially convenient for prescription renewals (provided I'm prompt in my requests - a responsibility I acknowledge!). My heartfelt appreciation goes out to the entire team!

Welcoming clinic with spacious waiting room

A welcoming clinic Spacious reception space

Wasted my time with false prescription update

Incredibly frustrating experience where they claimed my prescription was ready without first confirming actual availability with the pharmacy. Their careless approach of sending a pickup notification without verifying stock demonstrates a complete lack of basic customer service. It's disheartening to see such inefficiency potentially funded by taxpayer money.

Reception staff ruined my whole visit

Unwelcoming and discourteous front desk personnel significantly detract from the overall quality of care at this medical facility.

Quick and smooth gp booking online

I consistently receive prompt service and find the digital platform straightforward to navigate, which is particularly helpful given the current challenges facing the National Health Service.

Very Poor.

Constant sending my prescriptions to wrong pharmacies, Made an appointment, canceled it without telling me.

Wasted trip for nothing

I can confirm the negative rumors about this establishment. I drove a considerable distance for a scheduled appointment, only to have it abruptly canceled without any communication or notification to me.

Worst healthcare experience ever

Scheduling chaos, endless waiting for over four months, and complete staff indifference plague this service. Utterly frustrating experience with zero customer consideration.

Blank review doesn't help anyone

This product left me utterly speechless - and not in a good way. I'm so disappointed that I can't even articulate my frustration. Absolutely zero value or quality here.