Priory Fields Surgery

Waited all day for no help

Uploaded an image of my child's skin condition, yet received no response within a day. I'm genuinely skeptical about how anyone manages to secure an appointment at this medical practice.

Frustrating signup process after endless hold

Spent nearly an hour on hold, and still no one has responded. Attempted to register for Ask My G.P., but the procedure is anything but simple. I'm still struggling to figure out how to even use this service. Given that I consider myself quite tech-savvy, I can't imagine how someone less experienced would manage. This is an exceptionally subpar experience from start to finish.

Clinic's friday voicemail mess

They dispatch appointment reminders for medical consultations, but consistently fail to answer calls and routinely claim my primary care physician is unavailable, especially on Fridays. Their communication with patients is utterly inadequate and unprofessional. I anticipate they'll soon be out of business as patients will undoubtedly migrate to other medical practices where healthcare providers actually demonstrate genuine concern for their clients.

Frustrating mental health care nightmare

Utterly appalling. Seek out a healthcare professional who can provide assistance, as I've been stuck in limbo for 7 weeks without medication. It's impossible to communicate with anyone, and on the rare occasion you do make contact, they dismiss your mental health concerns as someone else's responsibility.

Couldn't get through to my gp

I strongly advise seeking medical care elsewhere. Despite acknowledging the challenges posed by regulatory constraints and financial limitations, I find it inexcusable that the reception staff consistently fail to answer phone calls, which is fundamentally their core responsibility. Their online service appears to be perpetually inactive, and even when I successfully secure an appointment, I'm instructed to return in a fortnight if symptoms continue - a deeply troubling directive when experiencing what seems to be a serious chest infection that is significantly compromising my respiratory function. This level of service is completely unacceptable by any standard. I am actively exploring alternative general practitioner options to address my healthcare needs.

Impossible phone support drove me crazy

I've attempted multiple times to contact a receptionist by phone for my Mother, only to be met with an automated system pushing me towards online services. When I try to bypass this, I'm left listening to endless ringing before ultimately being disconnected. Their website is equally useless and occupies valuable digital real estate. Simply marvelous.

Frustrating online service never actually available

The website claims customers can submit inquiries at any time and expect a response during business hours, but whenever I attempt to contact them outside of standard working hours—whether early morning, late evening, or on weekends—the system indicates the service is unavailable. This is problematic because I'm unable to take calls while at my job, and if a representative attempts to reach me and doesn't get through, they automatically close my request.

Pharmacy nightmare with zero customer support

Abandoned me without medication, completely unresponsive to my urgent medical needs!

Stressed by their impossible online support

Wonderful employees, but it's Friday and I'm dealing with a medical issue, yet their online support is virtually inaccessible with an absurdly brief 1-minute window for assistance. How can anyone realistically expect to resolve their concerns in such a ridiculously short timeframe? It's completely impractical for anyone seeking help.

Frustrating form fiasco at the clinic

Absolutely dreadful customer service from their reception team. I attempted to have a Life Certification form certified at this clinic, which they unexpectedly refused, despite my sister managing this task effortlessly in Sandy. A staff member contacted me to retrieve my form, and upon my arrival days later, the reception staff were completely unable to locate it. This morning, I received another call questioning why I hadn't picked up the form and suggesting they might shred it. I'm relieved that I've already transferred my family's medical records to Charles Hicks Centre and severed ties with this incompetent practice.

Reception staff ruined my doctor's visit

The reception personnel are absolutely dreadful - discourteous, brusque, and completely lacking in compassion! While the medical professionals at this practice have been excellent during my five-year tenure, the front desk staff are shockingly inadequate and thoroughly unhelpful!!

Frustrating registration mess at reception desk

The front desk personnel left much to be desired. We called earlier that day to confirm the new patient registration procedure and were assured we could register until 6 PM. Upon arrival at 5, we were nearly rejected by the same reception staff due to their afternoon training session. They were unable to locate one of our NHS numbers, creating further frustration. Was this due to sheer stupidity, clear incompetence, or a total breakdown in internal communication? Most likely a combination of all these shortcomings and then some...

Dismissive doctor ignored my lung concerns

Absolutely Appalling. I've never encountered such an abysmal situation. When seeking medical assistance, one expects genuine care and professional guidance due to being unwell. The physician suggested a potential lung infection (despite my negative test) and merely sent me a link with generic flu recommendations, advising me to wait one to two weeks before following up. Is this what passes for medical treatment??? Absolutely not. This represents the pinnacle of medical incompetence, falling far below even the most basic healthcare standards in developing nations.

Endless phone calls with zero help

Absolute exercise in futility, the phone connection drags on endlessly, and the pharmacy staff are perpetually unavailable when you select their contact option. When you eventually manage to connect with someone, they promptly inform you that they cannot assist and suggest you redial and choose an alternate route. The ASK MY GP service is entirely pointless, with its sole response being a dismissive 'online service unavailable' message.

Trusted doctor's office through the decades

I've been a patient at this medical practice for half a century and have always had a smooth experience. Communication has become slightly more challenging lately, though I understand these are difficult circumstances.

Frustrating wait time with robotic customer service

The online automated system is completely unsuitable for seniors. Where are the actual human representatives? People, including patients and their loved ones, desire genuine human interaction, not robotic responses. I eventually connected with a pleasant staff member, but only after enduring an excessively long wait of around 20 minutes. This level of service is absolutely unacceptable. The company needs to stop using the pandemic as an excuse for their inefficient operations and apparent lack of effort.

Friendly clinic with caring medical team

The personnel and medical professionals here are incredibly friendly and consistently eager to assist. I cannot express my appreciation enough.

Endless covid message drives me crazy

The pre-recorded message you're forced to endure before accessing any options is excessively lengthy. Certainly, discussing COVID and online services is important, but anyone could craft a script that would consume half the current duration. It's incredibly frustrating to be compelled to wait nearly two minutes before being able to select any menu choices. Given that the message could clearly be condensed, I strongly suspect it's intentionally designed to push people towards using the website instead of calling. While this strategy might benefit them, having to trudge through such a drawn-out process just to hear test results or address any phone-based inquiry is supremely irritating.

Quick help after website update

I've consistently gotten valuable guidance from their team. While scheduling an appointment previously required patience, they've recently enhanced their digital platform with a streamlined online inquiry system that significantly reduces wait times for customer support.

Staff went above and beyond today

Extremely compassionate and supportive.