Priory Fields Surgery

tech troubles with gp booking

Technology can be a blessing, but in an NHS surgery, it becomes a nightmare. My elderly mother, in her late seventies, has been feeling unwell for weeks and called this morning for a telephone consultation. She was instructed to access "the system" and schedule an appointment. A link was sent that failed to work. After some technical maneuvering on my part, we finally located the correct web address and logged in, a process consuming 20 minutes. When I requested a consultation, we initially encountered a chatbot before being connected to a human who predictably suggested she needed a consultation. We requested a telephone consultation, now 45 minutes after the initial call. This was recorded. Thirty minutes later, an email arrived stating that due to high request volumes, they were unable to process her request and suggested she try again! I attempted to contact the practice manager, only to be told she doesn't accept phone calls and to email instead. So much for patient-centered care. I strongly advise against registering here; while it was once a good practice, I regrettably must say it has significantly deteriorated.

Waited forever at this place

Extremely slow service with extended wait periods that tested my patience and made the entire experience frustrating.

Waited 40 minutes past my appointment time

What used to be an exceptional medical practice has steadily deteriorated into a subpar experience. The phone lines are perpetually unanswered, and booking an appointment has become an arduous task with weeks-long waiting periods. I've personally endured a fortnight-long wait to consult a physician. Over time, I've noticed the doctors becoming increasingly disinterested, brusque, and seemingly indifferent to patient concerns. Appointments routinely run excessively late, and I've even been threatened with being denied treatment for arriving mere minutes behind schedule. The current state of our healthcare services is deeply troubling. I no longer feel like a valued patient, but rather an inconvenient statistic. My most recent consultation was impersonal to the point of absurdity - the appointment concluded without a word, leaving me to awkwardly exit in complete silence. Priory Fields Surgery has tragically lost its commitment to patient care. Whether due to overwhelming patient volumes or professional burnout, the respect and warmth I once held for this practice has completely evaporated. What remains is a sense of dread and anticipation of yet another cold, detached medical encounter.

Quick and caring medical team

The personnel and physicians here are incredibly supportive, friendly, and well-informed. I've consistently found that scheduling and wait times are remarkably efficient and never inconvenient.

Pediatrician daniel's terrible bedside manner

You visit a medical professional when something is troubling you. As a mother, you bring your child because you're worried. If you're a parent fortunate enough to encounter DANIEL, prepare yourself - his bedside manner is absolutely abysmal, rudeness is off the charts, and his patronizing attitude is incredibly high. This individual completely undermines any sense of professional trust or comfort.

Rude reception made me switch surgeries

Absolute worst medical practice Media reports reflect the reality Takes ages just to answer a phone call Reception team is hands down the most unprofessional And incredibly discourteous. After five years of experiencing their complete lack of compassion, I'm now searching for a new healthcare provider for my entire family

Frustrating registration nightmare at local clinic

After neglecting my healthcare for an extended period, I attempted to schedule an appointment, only to discover I was no longer registered with the practice. The new registration process has dragged on for more than a fortnight. I've been stuck on hold for over twenty minutes trying to reach the appointments desk. One receptionist was helpful and attempted to expedite the process, but the registration team completely dropped the ball. As a result, I'm now switching to another nearby medical practice, which I called and was immediately assisted.

Frustrating morning phone runaround

Completely pointless and a total waste of my time. I called in the morning to schedule an appointment, only to be told a doctor would contact me via phone to assess my issue. When the doctor rang, I couldn't answer immediately because I was working. Upon calling back, I was left waiting on hold for 20 minutes, and when the receptionist finally answered, she informed me I needed to wait for another call from the doctor. I explicitly expressed my frustration, stating I needed a confirmed time slot since I can't always be available to take unexpected calls. The urgency of the medical problem is irrelevant to them. Their sheer incompetence could potentially lead to fatal consequences, as they are unable to organize a basic appointment system that allows patients to directly speak with a GP in person, instead of this ridiculous call-back approach.

Endless hold time and no one answers

You claim results are between 2 and 5, but no one ever answers the phone. You desperately need a new receptionist who actually knows how to handle calls. I was left on hold for over half an hour while in first position, and frankly, this is absolutely ridiculous.

Fast help when we need it

We've been with this company alongside our entire family for approximately 5 years, and it's been smooth sailing! Their customer service team is incredibly responsive and genuinely supportive.

Endless hold music drove me crazy

I've been stuck waiting on hold for 20 minutes just to get a straightforward answer. For 5 of those minutes, I've been in the first position in the queue, and it's clear they're deliberately trying to keep me waiting. The call keeps ringing, then briefly connects to tell me I'm next in line, plays a couple of bars of hold music, and immediately goes back to ringing. As I'm writing this, I've now been on hold for 21 minutes and the wait continues. This is absolutely unacceptable.