Priory Medical Centre

UN PROFESSIONAL

Been with this medical centre over 47 years gone down hill .Doctors just don't care. Been misdiagnosed 3 time in the last 3 years. My repat prosgripshons. Never on time. Some of tge female Doctors r so vary rude . Would not recommend this medicine centre. At 70 years old abd live on my own it jyst impossible to see a Doctors any more .I just give up .

Frustrating medical practice with terrible communication

Over recent years, I've had valid reasons to discuss concerns with the practice manager regarding discourteous reception staff, an impolite paramedic, and their problematic booking system. Last week, Dr Martin prescribed medication over the phone and advised me to follow up if the condition persisted. Two weeks later, I attempted to secure a face-to-face appointment at 8:30 AM, being first in the queue. However, it appears that online bookings are prioritized over telephone reservations. By 3:43 in the afternoon, I've received no communication from the practice. Upon calling back to confirm my appointment status, I explained my unavailability for the following day due to a family visit. I'm experiencing significant pain, as previously discussed, which severely limits my mobility and prevents me from driving a manual vehicle. While I'm unsure if my situation qualifies as urgent, from a patient's perspective, these limitations are significantly disrupting my daily life. Another frustrating incident involved booking a blood test. After receiving a link and selecting the third nurse and an 8:30 slot, I arrived a week and a half later, only to be informed that the booking was unsuccessful. I've heard from multiple sources that their app is unreliable for scheduling appointments, so why would patients prefer this method over traditional phone booking? They urgently need to resolve these systemic issues before imposing restrictions and penalties on patients. I'm prepared to schedule another meeting with the practice manager or director to thoroughly articulate my ongoing concerns.

Skilled doctor removes wart with expert care

I recently underwent seborrheic wart removal with Dr. Rebecca Alsop, and I must say her professionalism and courtesy were exceptional. From the moment I entered, both the doctor and her assistant helped me feel completely comfortable. The procedure was swift and virtually painless. I'm truly grateful to Dr. Alsop and her staff for their excellent care.

Mixed feelings about this medical practice

The reception team consistently demonstrates exceptional friendliness and professionalism. The medical practitioners are competent and thorough, and I've generally experienced high-quality care when securing appointments. Nevertheless, some challenges persist. The practice closes for an extended lunch break, which unfortunately coincides with the only feasible visiting time for many working individuals. Simply maintaining a single staff member at reception during this period to manage correspondence and basic administrative tasks would significantly improve accessibility. While the facility itself is architecturally impressive—modern and purposefully designed—its frequent emptiness amplifies the frustration surrounding appointment availability. The online consultation platform functions smoothly, but its submission window is extremely narrow and occurs early in the morning. Missing this brief opportunity means waiting an entire additional day. My experience following an X-ray was particularly disheartening. The scan results, which revealed a potential health concern, were dispatched via email without any accompanying explanation or subsequent support. The absence of personal communication regarding the findings left me feeling isolated and uncertain about my next steps.

Terrible service leaving patients without essential medication

Over the past couple of weeks, I've attempted to renew my prescription medication multiple times online, but received no response. When I visited my local pharmacy, assuming the doctor had processed the order, I discovered nothing was in the system. This is completely unacceptable. What's the point of waking up early to complete an online consultation if no one bothers to follow up? By 8:30 AM, all consultation slots are already fully booked, which is incredibly frustrating. The lack of flexibility and constant unavailability is pushing me to seriously consider switching to a different medical practice that might actually provide better service and responsiveness.

Frustrating prescription delay leaves patient without medication

I submitted an online request to renew my pre-approved Metformin prescription on Wednesday, May 14th, and as of Monday, May 19th, I'm still waiting for my doctor to sign off on it, despite making multiple phone calls to alert the receptionist that I've exhausted my medication supply. Each time I called, I was assured the prescription would be ready for collection at Boots pharmacy, yet Boots continues to have no record of it. My fundamental concern is: what justification exists for a GP to require four full working days to authorize a previously approved prescription?

Unhelpful reception marred an otherwise great experience

I visited the clinic for microsuction to address my ear wax problems. Being completely deaf in one ear and having limited hearing in the other, I relocated to a different seat near the reception area due to someone nearby continuously coughing. During my wait, I observed an individual emerge from ground floor room 5 by the waiting area, glance around, and then return and close the door. I inquired at the reception desk about whether the person who exited room 5 was the audiologist. The receptionist identified the audiologist but claimed she could not contact her and insisted I remain in the waiting room. I expressed concern about potentially waiting an extended period, but the receptionist disregarded me and offered no assistance. Fortunately, the audiologist eventually returned, and I was able to receive treatment. I found the reception staff's lack of support extremely frustrating, particularly given my significant hearing challenges. I must emphasize that the audiologist herself was exceptional.

Frustrating healthcare system fails digital expectations

The systems at Priory Medical Centre seem deliberately designed to complicate patient interactions. A prime illustration is the restriction on submitting online consultation requests exclusively during weekday hours, starting at 8am. While I comprehend that submissions might only be reviewed on Monday, the inability to lodge an online request outside standard working hours strikes me as both inconvenient and outdated. The practice appears to be taking patients' patience for granted by maintaining inflexible communication channels. It's time to truly modernize and create patient-centric systems that allow genuine digital engagement. Currently, the setup masquerades as a digital service but remains fundamentally analog in its approach, failing to provide the accessibility and convenience that contemporary healthcare should offer.

Friendly service that goes above and beyond

Always dependable and ready to assist

Quick and responsive medical care rocks

I've consistently received exceptional service from this medical practice. While I recognize that some individuals find the online forms challenging, I personally find them quite straightforward. The response time is impressively rapid. There have been instances where the physician has returned my call in under a quarter of an hour after I submitted my form. This morning, I completed an online request and was granted an in-person consultation by the afternoon. Truly outstanding service, my sincere appreciation!

Terrible patient experience with unresponsive medical practice

Rarely visit the doctor, but now I need an appointment. Their online system is frustrating. They informed me I'd receive a callback in four days, which is completely unacceptable. I require an immediate consultation. When I reached out, it felt like a one-sided conversation. The platform offers zero opportunity for patients to engage, ask questions, or provide feedback. Once they've made their decision, that's apparently final.

Frustrating experience with priory medical practice

I was compelled to dial '111' after encountering an 'online request' that responded with 'sorry, we cannot accommodate you'!!!!!!!!!!!!! When I phoned the medical center, they advised me to attempt again the following morning!! A newly established large healthcare facility............. now increasingly difficult to communicate with a physician! I have been a patient here for 40 YEARS!!!!!!!!!!!!!!!!!!!!!!! I do not consider this review to be negative. It is plainly evident that you are unwilling to hear the TRUTH! I am eager to understand the ownership of this medical practice.......

Unprofessional service ruins customer experience completely

I attempted to deliver some documents but was abruptly and harshly told to leave the premises because they were closed for lunch! It's incomprehensible why no one can staff the reception during meal times. Can't employees stagger their lunch breaks? I have professional commitments, and my only opportunity to visit is during my own lunch hour. The manner in which I was addressed was appallingly unprofessional. Had I known the building would be inaccessible, I wouldn't have made the trip. A simple notice on their website or a visible sign would have been courteous. Instead of a basic apology about being closed, I was met with an aggressive reprimand.

Shocking medical care leaves patients helpless and neglected

There can be no justification for the challenges patients are experiencing when trying to access healthcare professionals. It's an absolute horror show! A serious issue exists that demands immediate attention. What's more, resorting to the 111 service during weekends (due to a lack of alternatives) frequently turns into another distressing ordeal. Additionally, my partner recently came to the assistance of a gentleman who had collapsed directly in front of the medical practice. He was actually a patient heading to his appointment. My partner assisted him inside Priory Medical Centre, and it was immediately apparent he required hospital treatment. My partner requested that a reception staff member call an ambulance, but she responded that "they won't come if we call, because he is in here". No staff member approached the man, offered any medical assistance, or showed even a hint of compassion. My partner was left to retrieve tissues from the bathroom to help the man clean his blood. Subsequently, my partner asked the reception staff to arrange a taxi to transport the man to A&E, which they did, and my partner then helped the man enter the vehicle when it arrived. One would assume that experiencing a fall near a medical facility would be the safest scenario, but on this occasion, that assumption proved completely incorrect.

Terrible service and staff at priory medical centre

Further Update: as of 13/12/2024 at 2100hrs, the management only responded to my email after I threatened to escalate to CQC UPDATE: as of 13/12/2024, I submitted the required information about my complaint on 6th December 2024, and predictably, no response was received. I even requested a managerial phone consultation, which was completely disregarded. Steer clear of this facility, they are completely indifferent. CQC has been informed of my complaint. We had been patients at Priory Medical Centre for 4 years, initially finding them satisfactory and helpful, but that is no longer the case, leading to our departure in November 2024. The reception staff are unequivocally discourteous and aggressive, with their demeanor being utterly unacceptable both telephonically and in person - the primary reason for our departure. We've observed a significant exodus of staff, and frankly, this comes as no surprise whatsoever. Appointment scheduling is arbitrary, with zero consideration for patient needs. Despite explaining personal circumstances, they demonstrate complete apathy. When a female patient specifically requested a female nurse for her B12 injection and explicitly stated her preference, they still assigned a male nurse, showcasing their profound lack of empathy. We have since transferred to a practice with significantly more compassionate staff who genuinely accommodate individual patient requirements, something Priory Medical Centre catastrophically fails to do.

Fantastic healthcare with top-notch service and convenience

Absolutely top-tier medical practice with incredible accessibility! Their online consultation platform is lightning-fast, and responses come through swiftly. Every staff member—from doctors to receptionists to nurse practitioners—goes above and beyond to provide exceptional care. The facility itself is impressive, with a well-designed layout, ample parking, and the added convenience of an in-house pharmacy, making the entire healthcare experience seamless and user-friendly.

Frustrating healthcare with impossible appointment scheduling

Getting an appointment at this surgery is an absolute nightmare. The reality is that advance booking is impossible, and patients are forced to frantically call right when they open just to secure an emergency slot each day. It's an incredibly frustrating and inefficient system that demonstrates terrible patient management.

Efficient booking system transforms my healthcare experience

I'm thoroughly impressed with the updated scheduling platform. No more endless phone waiting, stuck behind countless callers. Now I can submit my request and manage my morning school drop-off without hassle. The callback came promptly within three-quarters of an hour, and I was seen shortly after. Absolutely brilliant. The renovated facility is also impressive. While I didn't interact with the front desk staff, the physician was welcoming and provided comprehensive details about my care.

Confusing location but good medical care inside

Locating the entrance proved challenging due to the numerous medical buildings in the vicinity and inadequate signage, making navigation confusing and frustrating.

Horrific medical centre with terrible patient care

This medical facility is absolutely the most appalling healthcare establishment I've encountered throughout my entire existence.