Priory Medical Centre

Quick appointment avoided lengthy phone queue

The healthcare professional I saw was excellent. They took a swab and provided the appropriate wound care materials I required during my visit. I appreciated being seen in person rather than having to wait over a week for a telephone consultation.

Someone finally took time to listen and help

I have unfortunately been experiencing persistent digestive concerns and was becoming increasingly frustrated with the lack of progress until a clinician at the practice intervened on my behalf and invested considerable time and effort in advancing my case. I am deeply grateful for their determined efforts and for exceeding my expectations significantly. At a time when the NHS faces considerable criticism, it is reassuring to receive such exemplary levels of care and attention from this excellent practice, which genuinely appears to prioritise patient welfare. Thank you.

Helpful and easy to talk to

Genuinely useful experience.

Online booking made things straightforward

Priory Medical consistently delivers outstanding care to its patients. The digital platform functions effectively and the team members are consistently supportive and accommodating.

Felt genuinely heard and properly investigated

I had a really positive experience with my healthcare provider and would highly recommend them to anyone looking for a doctor who genuinely cares about their patients. From the moment I came in, they took the time to properly listen to all of my health concerns — nothing was brushed aside or minimized. They were clearly working through a busy schedule, but instead of rushing through the appointment, they acknowledged it with warmth and made sure we still covered everything I came in for. That kind of empathy is rare and really made a difference. What stood out most was that they didn't just listen — they acted. They ordered all the relevant tests and took every appropriate step to make sure my concerns were properly investigated rather than just reassured away. It was clear they were being thorough and thoughtful, not just going through the motions. They explained everything in a way that was easy to understand, gentle, and never condescending. I left the appointment feeling genuinely heard, confident that my health was being taken seriously, and with a clear sense of next steps. This healthcare provider is exactly the kind of doctor you hope to find. Thank you!

Practice didn't try alternative contact methods

I submitted an online consultation request and provided three alternative contact methods including phone, text, and email. Although there were several missed calls, likely due to my phone being accidentally silenced, the practice did not attempt to reach me through the other communication options I had listed. I still require a consultation and may need to submit another form to progress this matter.

Helpful and supportive over the phone

The telephone consultation was conducted in a very competent and supportive manner.

Quick response to my health concern

I sought guidance regarding a health matter and received a prescription as recommended. The guidance provided was extremely useful and I received a prompt response.

Punctual appointment and clear communication throughout

I recently attended my local medical centre for a routine examination. The healthcare professional I saw was excellent throughout the appointment. They were punctual, demonstrated a clear understanding of my concerns, provided helpful guidance, and maintained a courteous and professional manner throughout. I am very grateful for the quality of care I received.

Friendly reception staff made booking straightforward

We have consistently had an excellent experience at this medical centre. The service provided has been consistently impressive, and we continue to be very satisfied with the care we receive. Our friends and neighbours have also spoken positively about their experiences there.

Thorough appointment for multiple health concerns

Had a comprehensive examination when I attended with several different health concerns.

Consistently reliable care over many years

Excellent service 👏 as we have consistently received over many years

Follow-up call helped resolve medication concerns

Following my discharge from hospital I received a phone call from a member of the clinical pharmacy team who wanted to check whether I was satisfied with my prescribed medication. I did have some concerns which were quickly addressed to take into account another medical issue I have. The healthcare professional was reassuring and took time to discuss everything thoroughly with me. I really valued receiving this follow-up call to discuss my concerns.

Pharmacist took time to answer my worries

I attended an appointment at Priory Medical Centre to see a clinical pharmacist. The healthcare professional was extremely supportive, addressing all of my questions thoroughly. When uncertain about particular matters, they consulted with other medical staff to obtain the necessary information. My concerns were handled with compassion and attentiveness, without feeling hurried. The service provided was very beneficial and much appreciated.

Helpful receptionist made booking straightforward

Excellent experience at my appointment today … thank you for the five-star service!

Clear communication and kind approach

Straightforward, compassionate and educational

Kept well informed throughout my visit

I appreciate the care I received and the way I was kept informed throughout my visits.

Thorough appointment with a patient listener

Excellent clinician who demonstrated thoroughness, patience and a warm, approachable manner. Couldn't have asked for better care.

Felt properly listened to during appointment

Thorough appointment experience

Poor communication and vague referral information

I have found the service at this GP practice to be disappointing overall. On several occasions, I have felt that communication has been inadequate and support has been lacking. After taking time to explain my health concerns in detail through the consultation form, I received a telephone call during which I was asked what I thought should be done. It seemed unhelpful to be questioned in this way when the reason for seeking medical advice was precisely because I needed professional guidance. Similarly, regarding a hospital scan referral, I was informed that an appointment letter would arrive by post. After three weeks passed without receiving anything, I contacted the reception team, who then advised me that no letter would be coming and that I would need to contact the hospital directly to obtain information about my referral status. Patients should be able to expect straightforward communication and reliable information. In my case, this has not been my experience. This situation is particularly frustrating considering that NHS services are supported by the regular financial contributions made by working individuals.