Patient Experience Summary

Patient feedback reveals a mixed experience at this GP practice, with significant variation in satisfaction across different service areas. Clinical care from doctors and nurses consistently receives positive recognition, with patients praising professional expertise, compassion, and attentive consultations. However, reception experience and appointment access present substantial challenges that dominate negative feedback. Patients report persistent difficulties reaching the practice by phone, with lengthy queue waits, unreliable online booking systems, and limited appointment availability creating barriers to care. Communication issues extend beyond appointment scheduling to prescription processing delays and inadequate follow-up on referrals. Reception staff courtesy varies considerably, with some patients describing dismissive or discourteous interactions, whilst others report welcoming and helpful service. The practice's digital systems receive mixed reviews; whilst some find online consultation forms straightforward and appreciate rapid responses, others struggle with narrow submission windows and inflexible communication channels that fail to accommodate diverse patient needs.

Operational challenges appear systemic, including staffing constraints during breaks, extended lunch closures affecting working patients, and inconsistent service delivery across different locations. Prescription authorisation processes are frequently cited as problematic, with delays extending beyond promised timeframes. Despite these administrative difficulties, patients consistently acknowledge the quality of clinical consultations when they can access them, suggesting the core healthcare provision remains strong. The practice's facility is noted as modern and well-maintained, with convenient in-house pharmacy services appreciated. Overall, the service reflects a practice struggling with capacity and administrative efficiency whilst maintaining clinical standards, creating a frustrating experience for patients attempting to access care despite ultimately receiving competent medical attention.

Appointment

48.92 %
Poor

Reception

52.18 %
Average

Cleanliness

75.33 %
Great

Care

71.45 %
Great

Respect

54.67 %
Average

Seen on time

56.28 %
Average

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LV

Lorrie V. Google one month ago

Rating

Excellent!

Thorough answers to all my questions

Extremely well-informed and competent, addressing every query I raised regarding the treatment.

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RP

Richard P. Google one month ago

Rating

Excellent!

Straightforward booking process made it easy

A straightforward and uncomplicated experience.

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JB

Jill B. Google one month ago

Rating

Excellent!

Easy online booking made it simple

The appointment booking process was straightforward and user-friendly. It functioned smoothly on my initial attempt, and I was very pleased with the experience!

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RS

R S. Google one month ago

Rating

Excellent!

Efficient practice that keeps you informed

I have found this medical practice to be excellent. Throughout my interactions with them, regardless of the nature of my concerns, matters have been handled promptly and professionally with a courteous approach. Additionally, I appreciate being kept well-informed about when I need to attend for routine screening appointments.

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RG

Rich G. Google one month ago

Rating

Excellent!

Quick and professional response received

Received a prompt and competent response.

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SP

S P. Google one month ago

Rating

Great!

Prompt response and genuine understanding shown

Called back within a short timeframe. My concerns were listened to and potential solutions were explored together.

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SH

Steven H. Google one month ago

Rating

Excellent!

Friendly staff made me feel welcome

An excellent medical practice overall. The team members and healthcare professionals are approachable and supportive.

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SC

Stephanie C. Google one month ago

Rating

Excellent!

Felt heard and given proper attention

The healthcare professional was excellent, taking time to understand my concerns and providing genuinely useful support.

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MR

Malcolm. R. one month ago

Rating

Poor!

  • Appointment

    Bad
  • Reception

    Poor
  • Cleanliness

    Excellent
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

UN PROFESSIONAL

Been with this medical centre over 47 years gone down hill .Doctors just don't care. Been misdiagnosed 3 time in the last 3 years. My repat prosgripshons. Never on time. Some of tge female Doctors r so vary rude . Would not recommend this medicine centre. At 70 years old abd live on my own it jyst impossible to see a Doctors any more .I just give up .

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MC

Maria C. Google one month ago

Rating

Excellent!

Felt heard and supported through referral process

I had a very positive experience at my appointment. The healthcare professional I saw was exceptionally caring and considerate. They assisted me with my concern by arranging a referral to hospital services and showed great patience throughout our consultation. I would be delighted to see this same practitioner for future appointments. Thank you.

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AC

Angela C. Google one month ago

Rating

Excellent!

Pharmacist provided valuable medication support

I had another conversation today with a clinical pharmacist at the practice and cannot speak highly enough of the support and encouragement they have consistently provided. Their expertise regarding medications has proven invaluable and continues to be an excellent resource.

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SB

Saoirse B. Google one month ago

Rating

Great!

Felt truly listened to and understood

The healthcare professional demonstrated a warm and approachable manner, along with genuine understanding and compassion. The interaction proved to be quite meaningful and constructive.

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RL

Ronald L. Google one month ago

Rating

Excellent!

Phone consultation was straightforward and helpful

I was satisfied with my recent telephone appointment. The clinician indicated they would arrange a follow-up consultation in approximately one week's time.

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CG

Camilla G. Google one month ago

Rating

Excellent!

Quick appointments and child-friendly care

I have been attending Priory Medical Centre for nearly two years and have received consistently excellent care throughout my time there. Appointments are reasonably accessible, whether in person or via telephone consultation, and the handling of my ongoing prescriptions has been efficient. Since becoming a parent, I have been particularly impressed with how the practice caters to younger patients and ensures families feel well supported. The premises are also maintained to a high standard of cleanliness and presentation. My only minor observation would be regarding the car park capacity, though I recognise this is a common challenge for medical facilities in the UK.

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EC

Emily C. Google one month ago

Rating

Excellent!

Quick appointments and helpful with newborn care

I've consistently had positive experiences at this practice and have found it straightforward to secure appointments in a timely manner. The staff demonstrated genuine helpfulness when I attended with my young child, and the clinician I saw provided excellent care.

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SC

Sally C. Google one month ago

Rating

Excellent!

Quick response and helpful referral process

Contacted the practice via email regarding an appointment request and received a prompt telephone response, followed by a referral being arranged within the same day. Found the service to be highly efficient and appreciated the clear, responsive communication throughout the process.

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AH

Ann H. Google one month ago

Rating

Excellent!

Prompt care and genuine concern shown

My medical issue was addressed with impressive speed and genuine compassion. I was given helpful guidance from a healthcare professional who demonstrated authentic concern for my wellbeing.

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DS

Dave S. Google one month ago

Rating

Excellent!

Felt listened to and well informed

The healthcare professional demonstrated considerable knowledge and provided valuable assistance.

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GN

Goodwill N. Google one month ago

Rating

Excellent!

Quick online booking and prompt appointment

Attended an appointment at the practice this morning. The service was prompt and well-organised. I was able to see a clinician shortly after submitting my online appointment request and received the evaluation and medication I needed. I felt well looked after and am very satisfied with the care I received.

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SW

Sarah W. Google one month ago

Rating

Excellent!

Felt listened to during appointment

Had a wonderful appointment today. The clinician was lovely and took time to listen to my concerns. I received helpful guidance regarding my respiratory condition and was prescribed appropriate medication. I would be delighted if this practitioner could be my regular GP. Although I don't attend appointments frequently, if I needed to see someone, I would definitely want to see this same clinician again. They demonstrated excellent communication skills and a caring approach. 😀

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PARTNER
Patient Feedback Champion

This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.

Verified by GP Ratings
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

Patient feedback reveals a mixed experience at this GP practice, with significant variation in satisfaction across different service areas. Clinical care from doctors and nurses consistently receives positive recognition, with patients praising professional expertise, compassion, and attentive consultations. However, reception experience and appointment access present substantial challenges that dominate negative feedback. Patients report persistent difficulties reaching the practice by phone, with lengthy queue waits, unreliable online booking systems, and limited appointment availability creating barriers to care. Communication issues extend beyond appointment scheduling to prescription processing delays and inadequate follow-up on referrals. Reception staff courtesy varies considerably, with some patients describing dismissive or discourteous interactions, whilst others report welcoming and helpful service. The practice's digital systems receive mixed reviews; whilst some find online consultation forms straightforward and appreciate rapid responses, others struggle with narrow submission windows and inflexible communication channels that fail to accommodate diverse patient needs.

Operational challenges appear systemic, including staffing constraints during breaks, extended lunch closures affecting working patients, and inconsistent service delivery across different locations. Prescription authorisation processes are frequently cited as problematic, with delays extending beyond promised timeframes. Despite these administrative difficulties, patients consistently acknowledge the quality of clinical consultations when they can access them, suggesting the core healthcare provision remains strong. The practice's facility is noted as modern and well-maintained, with convenient in-house pharmacy services appreciated. Overall, the service reflects a practice struggling with capacity and administrative efficiency whilst maintaining clinical standards, creating a frustrating experience for patients attempting to access care despite ultimately receiving competent medical attention.

Appointment

48.92 %
Poor

Reception

52.18 %
Average

Cleanliness

75.33 %
Great

Care

71.45 %
Great

Respect

54.67 %
Average

Seen on time

56.28 %
Average
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