Priory Medical Centre

Barely felt a thing during blood tests

The healthcare professional who has drawn my blood on multiple occasions has been excellent. I have experienced no discomfort during the procedures and their manner has been consistently professional and courteous.

Polite staff who really listened to me

Always courteous and supportive, as expected. Demonstrated genuine understanding and provided valuable assistance with my concerns.

Quick appointment through triage system worked well

Accessed the triage system to obtain urgent medication for a respiratory infection and secured a prompt appointment the following day when I experienced complications. The team were welcoming and helpful. Much appreciated.

Efficient booking and quick appointment

Highly streamlined and well-organised

Quick callback made the difference

I submitted an online consultation in the late morning and received a callback with an appointment shortly afterwards. I was seen by a healthcare professional who was approachable and courteous, and I was provided with an antibiotic. The service was excellent. I was pleasantly surprised as I had not anticipated such a positive experience from the practice. In the past, arranging appointments has felt difficult and discouraging, but this visit was genuinely impressive. Thank you.

Felt listened to and well supported

Outstanding care provided at a highly professional healthcare facility.

Good experience with straightforward booking

The experience at Priory medical has been satisfactory.

Felt genuinely listened to at every visit

Every visit to the Priory Medical Centre is a pleasure. The healthcare professional I see is consistently welcoming and always makes time to hear my concerns. Explanations are provided in a clear manner and I feel comfortable asking questions about anything I need to understand. They demonstrate genuine professionalism in their approach.

Felt genuinely listened to and supported throughout

I cannot say how much support I've had over the years from my GP. I must add that they have given me patience and time, support and kindness. We have finally managed to reduce my medication, and my mental health, which the practice organised the Care Team to get in touch with me about, has improved significantly. They sorted counselling with Mind, along with occupational health and other services. I can finally see light and hope for my medical needs, both physical and mental. So I must say that I will feel indebted to my doctor and the care I've received forever. My GP is a busy doctor, yet never rushes me and I'm beyond grateful for their kindness. The receptionists at the practice have helped too, and on occasions other doctors have read my history and have been there in emergencies. So a huge thank you and I am proud to be a patient of the surgery.

Quick appointment and prompt action taken

Outstanding swift care, attended to promptly with immediate follow-up action. The service was exemplary throughout.

Receptionist politeness made the visit pleasant

When I attend appointments at this practice, I consistently leave feeling satisfied with the consultation. The surgery has never let me down in the past, consistently delivering excellent care, and the reception team are always courteous and supportive.

Staff were helpful and appointment booking was quick

The staff are wonderful. Always helpful. My nominated GP is exceptional. My hospital endoscopy was arranged promptly following my GP appointment.

Felt at ease during skin procedure

The clinician demonstrated professionalism throughout the appointment, and I felt comfortable during the skin lesion removal procedure.

Quick callback and felt properly listened to

I requested a call back from a clinician and was contacted very promptly. The healthcare professional who spoke with me demonstrated excellent professionalism and gave my concerns careful attention. Their considerate approach and willingness to take time helped me feel reassured and more confident about my situation. This clinician is a valued member of the practice and I would be happy to use the surgery's services again.

Attentive staff finally addressed my long-ignored health issues

Over three decades of using UK healthcare services, I have never encountered such an encouraging and swift experience. As a household with diverse health requirements, I am genuinely impressed by the thoroughness and comprehensive nature of the care provided at this medical centre. Concerns that had been overlooked for an extended period at previous practices were promptly tackled here, with the team arranging appropriate investigations without delay. The staff demonstrate considerable patience and offer convenient in-house testing facilities. An excellent service overall!

Online referrals made the process straightforward

I have been managing a chronic health condition while on a waiting list for a surgical procedure. The assistance, encouragement and advice provided by the practice has been exceptional. The team members demonstrate genuine compassion, willingness to help, expertise and deliver results efficiently. The digital referral system is particularly valuable, reducing unnecessary delays and ensuring accurate outcomes.

Quick response to my message

Outstanding care received. I submitted my health concerns through the patient messaging system and was contacted by a clinician the following morning to arrange an appointment.

Receptionists unhelpful, appointment system confusing

The service has been deeply disappointing. The reception staff have not been particularly helpful. Obtaining an appointment proves difficult - despite being capable, I find the appointment system confusing and struggle to access my regular repeat prescription. The prescription process is cumbersome and requires online submission. I have even needed to obtain my own blood pressure measurement to support my prescription request. Having been a patient at this practice for 6 months, this represents the most frustrating medical experience I have encountered over many years.

Reception staff were dismissive about my lateness

I would appreciate if the reception team could receive training on customer service. During my visit, I did not receive a warm greeting upon arrival. The staff interaction felt dismissive, particularly when I arrived after my scheduled time. I was informed I would need to wait an extended period before being seen, and when I sought clarification, I was told that my appointment would need to be rescheduled. I felt the communication could have been handled with greater courtesy and professionalism.

Frustrating medical practice with terrible communication

Over recent years, I've had valid reasons to discuss concerns with the practice manager regarding discourteous reception staff, an impolite paramedic, and their problematic booking system. Last week, Dr Martin prescribed medication over the phone and advised me to follow up if the condition persisted. Two weeks later, I attempted to secure a face-to-face appointment at 8:30 AM, being first in the queue. However, it appears that online bookings are prioritized over telephone reservations. By 3:43 in the afternoon, I've received no communication from the practice. Upon calling back to confirm my appointment status, I explained my unavailability for the following day due to a family visit. I'm experiencing significant pain, as previously discussed, which severely limits my mobility and prevents me from driving a manual vehicle. While I'm unsure if my situation qualifies as urgent, from a patient's perspective, these limitations are significantly disrupting my daily life. Another frustrating incident involved booking a blood test. After receiving a link and selecting the third nurse and an 8:30 slot, I arrived a week and a half later, only to be informed that the booking was unsuccessful. I've heard from multiple sources that their app is unreliable for scheduling appointments, so why would patients prefer this method over traditional phone booking? They urgently need to resolve these systemic issues before imposing restrictions and penalties on patients. I'm prepared to schedule another meeting with the practice manager or director to thoroughly articulate my ongoing concerns.