Priory Medical Centre

Terrible medical centre with zero communication and support

I've been consistently frustrated by the lack of response and disregard for my medical needs. After obtaining an optometrist referral for an eye issue in April, I submitted the letter expecting a specialist referral, but received absolutely no communication despite multiple in-person and follow-up attempts. I was ultimately forced to seek consultation at another hospital in Coventry. Post-surgery, when my doctor instructed me to collect medicine from this medical centre, I submitted the prescription form in July but again encountered complete silence. My diabetic husband has been registered here since September and we've been unable to speak with or consult any doctor or nurse. Current medication prescriptions are based solely on a year-old letter from another physician. While one younger reception staff member appears superficially pleasant, she provides no genuine assistance. I've had to resubmit a name correction form because the first was ignored, and any requests handled by her seemingly vanish without trace. The service is appallingly unprofessional and unacceptable. What an absolute disgrace!

Great service with caring and efficient receptionists

The existing protocols are well-designed and effectively direct patients to the most suitable healthcare professionals for their specific medical needs. The front desk staff consistently demonstrate a helpful attitude and genuinely value being acknowledged with a simple expression of gratitude.

Exceptional healthcare team delivers outstanding patient care

I'm consistently impressed by the exceptional customer service from every staff member I interact with, whether through phone, text, or face-to-face communication. From the reception desk to the nurses, clinical pharmacists, and general practitioners, everyone demonstrates remarkable helpfulness, compassion, and genuine empathy. A heartfelt thank you to the entire team for their outstanding support.

Terrible patient access app with rude staff

If I could give zero stars, I absolutely would! My mother has been attempting to set up the Patient Access app for weeks now. The reception staff have been so disrespectful and unhelpful that they should be thoroughly embarrassed. From multiple reviews, it appears this poor treatment is their standard practice. I've tried to schedule a conversation with the Practice Manager, but I'm consistently blocked from doing so!!!! Isn't it ironic that there are signs in the medical center warning patients against abuse and rudeness, yet the staff don't seem to apply the same standards to themselves? Having worked in customer service, I know with absolute certainty that any business treating clients this poorly would quickly lose both customers and employees. The situation seems to be deteriorating rather than improving... and the declining star rating tells the whole story. It's dropped from 2.8 to 2.3, clearly showing a consistent downward trajectory!!!!!

Terrible communication and unprofessional customer service

Communication-wise, the service was incredibly disappointing and utterly unprofessional, leading to significant frustration throughout the entire experience.

Friendly staff but limited doctor access

The front desk team was welcoming and accommodating. However, patient consultations remain strictly appointment-based, with the clinic maintaining a cautious approach reminiscent of pandemic protocols.

Frustrating wait for medical care falls short

After a prolonged two-day wait, I finally secured a doctor's callback appointment, which ultimately fell through, forcing me to re-engage with the reception desk. When experiencing significant discomfort, such inefficiency is completely unacceptable.

Persistence pays off with excellent customer service

Communication might require some persistence, but their team is impressively courteous, approachable, and supportive once contact is established!

Terrible customer service ruins entire experience

Disrespectful, obstructive, and uninformative employees. Complete embarrassment...