Priory Medical Centre

Great service from a caring medical team

I've found myself interacting with this medical practice frequently over recent months. Their digital triage system has proven incredibly straightforward and streamlined. I've successfully booked blood tests through the NHS App and communicated with reception staff through various channels, both telephonically and face-to-face. The general practitioners have been exceptional during my consultations, whether conducted via text/phone or in-person meetings. The nurse administering my blood tests is absolutely wonderful, and the reception team has consistently demonstrated remarkable professionalism, politeness, and helpfulness across all interactions. I am thoroughly satisfied and couldn't have hoped for a more positive healthcare experience. My sincere appreciation goes out to the entire team.

Rude staff ruined my entire customer experience

Unsatisfactory encounter with an unfriendly front desk staff who made me feel like an inconvenience when I attempted to ask a straightforward question politely. Their attitude was so off-putting that I would absolutely seek alternative services if given the opportunity.

Frustrating phone maze with unhelpful medical reception

Getting through to the reception is nearly impossible, requiring extensive free time and an abundance of patience, which becomes problematic for anyone with a busy schedule or multiple commitments. Navigating their labyrinthine phone system is a frustrating exercise in futility, where patients must quickly develop complex strategies just to make initial contact after experiencing multiple unsuccessful attempts. The front desk staff, who are essentially the clinic's primary representatives, demonstrate shockingly poor professional conduct - they come across as confrontational, subtly antagonistic, and demonstrably negligent in their medical administrative responsibilities. Their performance reveals a profound lack of interpersonal skills, problem-solving capabilities, and basic customer service orientation. The female physician I consulted was genuinely competent and impressive. Nevertheless, due to the dysfunctional administrative infrastructure surrounding the medical personnel, I cannot in good conscience recommend this medical practice to anyone.

Smooth and friendly medical service experience

Upon arrival, the receptionist greeted me warmly and directed me to the waiting area. Subsequently, the nurse attended to me, addressing my medical concern with both speed and courtesy, ensuring a smooth and professional experience.

Frustrating healthcare experience that needs serious improvement

New location, yet still disorganized. Another day squandered waiting for a medical professional's callback. Booking an appointment remains impossible. The online system appears non-functional, despite entering verification code and receiving confirmation. The front desk staff seem indifferent and uninterested. Facing a three-month wait for an asthma review on top of today's complete breakdown. It's clear why healthcare facilities are overwhelmed. Edit, Email dispatched with zero acknowledgment, now at least five weeks later.

Unhelpful receptionist ruins first medical center visit

The receptionist at the antiquated facility of the priory medical center demonstrated an utterly unhelpful attitude. Despite having pre-booked my appointment online, I found myself navigating an unfamiliar location, with Warwick being the nearest option. Upon arriving at the old building, the receptionist abruptly dismissed me, gesturing towards a construction site and instructing me to seek directions from workers there. Fortunately, we encountered a staff member from the new dermatology wing of Warwick hospital, who kindly guided us to the recently constructed building just a short distance away on the street corner. I remained perplexed by the receptionist's apparent lack of awareness regarding the new facility. In stark contrast, the staff at the new location were incredibly compassionate and accommodating. Despite arriving 45 minutes behind schedule, Tamsin graciously saw me, for which I am immensely thankful.

Fantastic medical care at priory medical centre

Thank you Priory Medical Centre, Warwick! I cannot relate to the critical comments some patients share. Having been a long-standing patient at PMC, I hold immense respect for their entire team. Managing a patient roster of over 19,000, I believe they handle their responsibilities admirably and remain adaptable in refining their processes as needed.

Warwick medical practice exceeds all expectations

I recently relocated to Warwick and felt a bit melancholy about leaving behind my previous healthcare providers whom I had been extremely satisfied with. Right from the start, I've experienced incredibly swift responses. The online registration form is highly convenient - particularly as an educator who frequently can't take phone calls. The text message option allows me to communicate while managing my work responsibilities. Every time I've submitted an online request, I've received a response and appointment within an hour, which I consider truly exceptional service. When I initially explained my limited availability for appointments due to teaching commitments, I've had no difficulty scheduling times that suit my schedule, including several weekend slots. For me, this medical practice is absolutely top-notch. My sincere appreciation goes out to all the nurses, doctors, and reception staff for your remarkable efficiency and dedicated efforts!

Terrible service that ignores patient communication needs

The quality of care has significantly deteriorated, and their new digital platform is completely ineffective. I specifically asked for a telephone consultation with the physician, but was instead provided with a text-based interaction, with no regard for my preferred communication method. Despite clearly indicating on the form that I wanted a phone call, my request was entirely disregarded. This updated system is extremely subpar, and it has diminished my willingness to seek medical assistance, as I feel the healthcare provider is not prioritizing my needs or delivering patient-centered care.

Terrible experience with unhelpful medical staff

Absolutely terrible surgical experience. They showed zero interest in patient care or providing any meaningful assistance.

Impossible healthcare system fails patients completely

The online consultation system is incredibly frustrating. You must submit a form precisely at 8:30am, and they rarely respond the same day. My last two consultations resulted in being scheduled for callbacks a full week later, which is completely impractical for someone with shift work. I can't simply answer calls whenever they choose - it must align with my limited days off, and workplace restrictions prevent me from taking personal calls. The doctor attempted to contact me twice within a quarter-hour for scan results, then gave up and texted me to submit another e-consult form the next morning at 8:30am. Essentially, they've transferred their administrative task back to me. Now I'm expected to complete another online form, wait for an arbitrarily chosen contact time, and hope to learn whether my medical situation is significant or trivial. I'm uncertain whether to continue navigating these absurd bureaucratic hurdles or assume any serious medical issues would prompt more persistent communication. The entire process of accessing healthcare feels utterly impossible and completely unworkable!

Diabetic review scheduling nightmare at local surgery

I am thoroughly dissatisfied with the service provided by this medical practice. While the clinicians themselves are fine when you actually manage to speak with them, the process of getting an appointment is incredibly challenging. The barriers to accessing care are so extreme that you might as well give up. Take my recent experience trying to schedule a routine Diabetic annual review - a straightforward task that should be simple. Attempting to book this over the phone is an absolute nightmare. Every call results in an endless recorded message that drones on for approximately 10 minutes. Invariably, you're told you're number 28 in the queue (why always 28?). The system offers a callback option, which sounds convenient but is completely ineffective. The callback comes through, rings briefly, then declares you unavailable. Completely and utterly useless. After wasting at least a month, I was forced to physically visit the surgery to arrange the meeting. Such an enormous waste of time for what should be a simple booking. This level of service is nothing like it used to be. One might suspect they're more focused on funding their impressive new building than providing effective patient care. end of rant.

Terrible healthcare experience with impossible online service

Not very helpful if you can't get a doctor's appointment. Everything is online, and I find it terrible that not everyone can use online services. As someone with hearing difficulties, they keep me on hold, and I still can't get to see a physician. It's disgraceful. You end up going to the emergency room, which is unfair for both patients and the hospital when all they need to do is try to schedule an appointment.

Terrible customer service at medical office

The front desk staff could seriously benefit from improving their interpersonal skills and showing more attentiveness to customer concerns

Perfect healthcare experience at priory medical centre

I wholeheartedly endorse this exceptional medical practice situated in the vibrant center of Warwick Town. The facility boasts remarkable infrastructure and an incredibly supportive team. From the welcoming reception staff to the compassionate nursing professionals and committed general practitioners, every interaction has been outstanding. My family has been registered here for approximately three years, and we've consistently experienced seamless, positive healthcare encounters. The convenience of having an on-site pharmacy and convenient parking further enhances the overall experience. The medical professionals are remarkably competent, providing comprehensive care and readily referring patients to specialized services when necessary. They offer diverse treatment approaches and demonstrate genuine commitment to patient well-being. I consider myself fortunate to be associated with Priory Medical Centre.

Frustrating medical consultation with poor customer service

I had a scheduled appointment on a day when I was working until 6pm, making it impossible for me to take the call. I proactively contacted Priory 24 hours in advance to reschedule, and the representative assured me they'd move the appointment to the following day - which seemed ideal! Yet, after my shift, I discovered I'd missed two calls from Priory Medical, with a voicemail from the doctor stating he couldn't reach me. The next day, I found myself stuck in a phone queue with 7 other callers, spending 30 minutes waiting to get through - an absurdly long time for such a small queue! Once connected, I was informed I'd need to restart the entire online consultation process. The staff member also insisted 'the doctor called twice' despite my previous explanation that the consultation wasn't even meant to be on that day. The call center staff demonstrate a complete lack of compassion, operating with mechanical detachment. Having worked in the NHS myself, I know the fundamental principle is to approach patients with empathy and understanding - something these representatives clearly miss.

Terrible service and unprofessional medical staff nightmare

Reception staff display terrible attitude and provide zero assistance. Consistently facing a grueling two-hour wait for phone communication. I persistently attempted contact over three consecutive days. After enduring a two-hour wait, the reception team claimed they couldn't hear me, citing poor line quality, then abruptly terminated the call. Upon redialing an hour later, I was informed no appointments were available. Regarding medical care, there's no consistent GP - every interaction involves a different physician who repeatedly asks about my medical history. Ultimately, I'm left without an appointment or a designated doctor. When medical assistance is critically needed, this experience is completely unacceptable. I absolutely cannot recommend this service. Zero stars from me. I am entirely dissatisfied.

Frustrating prescription nightmare at local medical practice

I'm now on my fourth day attempting to secure a repeat prescription, and the process at this medical practice is incredibly challenging, especially for those without internet access. They've implemented an online triage system that seems more like a mechanism designed to discourage patients rather than help them. In practice, it's essentially a barrier that pushes patients away. It's no longer feasible to simply call in for a repeat prescription - a prescription I've been on for a year and a half and will continue to require indefinitely.

Worst medical service ever painful appointment nightmare

If I could award negative ratings, I absolutely would! Getting an appointment here is completely unattainable, whether you're trying in-person or through their online system! It's incredibly maddening! Juggling school and nursery drop-offs already leaves me with minimal time, and then being forced to gamble on which booking method might actually work just adds to the nightmare... Steer clear of this place at all costs!!!

Exceptional care and service at local surgery

The reception staff demonstrated exceptional courtesy and assistance, with Dr. Partington proving to be compassionate and supportive. I was fortunate to secure face-to-face consultations on the same day during both of my interactions with the practice, and each time the appointments were punctual and well-organized. Overall, in my view, this healthcare service exemplifies the very best of what the National Health Service can offer.