Priory Medical Group

Bureaucratic and inefficient

The time taken to receive repeat prescriptions from this practice is unacceptable. I registered with them on 9 February and made various requests for repeat medication which I did not receive until 5/3/26. Because my on-line requests were not being met, I attended the Fulford premises a few times during the period of delay in an attempt to speed up their processes. Regrettably these attempts were also unsuccessful, with the reasons for the delay appearing to be due to odd bureaucratic and inefficient processes. NB The excessive time taken to process my request meant that despite requesting the prescriptions in good time, I was without medication for over a week. I complained to the practice on 5/3/26 using their web complaint form. Because of the poor service and their lack of responsiveness I have now changed my GP surgery and as a result the Fulford practice has advised me that they will not be responding to my complaint which they have now closed. In response, I have pointed out that I raised my concerns in an effort to improve their processes for all patients, not just me.

Frustrating healthcare experience with poor communication

Constantly being directed to complete online forms, followed by endless waiting periods for a callback, with questionnaires that often miss the mark of your actual requirements. The medical practice's transition to group management has significantly deteriorated the quality of service.

Toxic service that fails neurodivergent customers completely

If you don't communicate in the exact manner they expect, you'll be labeled as abusive and aggressive. They fabricate stories and protect each other. Their comprehension of Neurodiversity and legal protections around human rights and equality is severely lacking. Hasty in their judgments and consistently defensive in their approach. You completely disregard legitimate complaints, and you excel at manipulating those who challenge you or whom you've wrongly assessed. Your employees are judgmental and overly defensive. Customer service seems to have completely deteriorated. Submitting complaints is futile since they ignore correspondence and sweep issues aside. They're experts at gaslighting and redirecting blame. Avoid at all costs.

Quick and caring medical service

I delivered a urine specimen to Lavender Grove, and within mere moments, the physician contacted me to discuss my results, outline their treatment plan, and provide a clear explanation of the underlying cause. I am truly amazed by this healthcare professional's exceptional communication and prompt response.

Exceptional doctor with great bedside manner

I recently visited Dr. Nixon and was thoroughly impressed. She is incredibly well-informed, with a soothing demeanor and warm personality. I would absolutely suggest her to anyone seeking a healthcare professional.

Compassionate staff make healthcare easier for families

I've recently been in touch with the Cornlands Road medical centre multiple times on behalf of my elderly mother. Living independently at 92 and residing outside of York myself, I've been making calls for her due to her health concerns and hearing impairment, which makes direct communication challenging. Throughout these interactions, the reception team has consistently demonstrated exceptional professionalism. This morning, I was 25th in line, which clearly illustrates their high volume of work. Having previously worked as a medical receptionist, I understand the inherent pressures of such a role. I felt compelled to share my appreciation for their consistently courteous, supportive, and empathetic approach.

Terrible service and zero communication

I had been anticipating my scheduled 6:25pm appointment after a week of patient waiting. Upon arrival, I was abruptly and discourtageously informed by a staff member that they were closed, with no prior communication about the cancellation or change in hours.

Worst customer service experience ever imaginable

Their customer support is absolutely atrocious. The sole communication method is an excessively complicated online form that takes forever to complete. Their phone line has been stuck with an automated message for at least two months, claiming they're understaffed, and then abruptly disconnects the call. It's completely unacceptable, and I can't imagine how challenging this would be for individuals with disabilities or those unable to access the internet.

Unhelpful and rude reception at heworth surgery

I stopped by the Heworth medical center regarding a prescription issue. The young receptionist was friendly but unable to adequately address my concerns. Another staff member, seemingly more senior, came across as patronizing and dismissive, making me feel belittled by her dismissive facial expressions. I departed without resolving my original question, choosing to maintain my composure and simply exit the situation.

Worst medical practice ever avoid at all costs

I typically reserve my reviews for praising experiences, but I'll break that pattern to highlight the frustrations with Priory Medical Group, an organization that appears intentionally obstructive to patient care. Their online booking system is ridiculously time-restricted Almost every medical concern gets labeled as non-urgent, and if you're fortunate, you might receive a callback after 6-7 weeks explaining they can't assist you The front desk staff are consistently discourteous I strongly advise against enrolling your family here, as they demonstrate complete indifference to patient needs

Frustratingly long wait for medical care

Scheduling a consultation requires an excessively long wait of two months. Opting for a walk-in clinic would be far more expedient.

Lifesaving diagnosis after years of medical uncertainty

I've struggled with elevated blood pressure throughout my entire adulthood, and no prior medical practice had successfully identified the underlying issue. The professionals at Priory MG carefully examined my test results and pinpointed the root cause of my condition. As a result, I am now receiving appropriate and targeted treatment. I am deeply grateful to Priory Medical Group for their expertise and attentiveness.

Terrible healthcare service that fails patients completely

The service is completely unacceptable. As a long-standing patient of this group, I find their online form submission utterly futile when the only response is a message stating... We'll contact you in 4-6 weeks. This frustrating pattern is becoming increasingly common. The system shuts down outside of regular hours. Absolutely ridiculous. I'm actively seeking alternative healthcare providers. Your entire process needs a comprehensive overhaul to address patient requirements. It's blatantly clear that the current approach is fundamentally broken. I would have given zero stars if the rating system allowed it, but one star is the lowest possible mark.

Terrible service leaves customers frustrated and unheard

Their customer service has rapidly deteriorated, and when issues are raised, they consistently fail to respond within their own stated timeframes. They provide zero updates on complaint progress and deliberately complicate the resolution process, fully aware that most customers will ultimately surrender and accept unsatisfactory outcomes, despite the potential psychological strain. This systematic approach seems calculated to wear down complainants, and it appears the time has come to escalate matters to an independent review body.

Negligent care put my life at serious risk

I contacted the practice midweek to express serious concerns about my blood pressure levels. Their response was dismissive, claiming it wasn't urgent and promising a follow-up in a month or two. Frustrated, I attempted to reach them multiple times by phone. Ultimately, I sought advice from a pharmacist who immediately advised hospital admission. The medical practice's handling of my health issue is completely unacceptable. The attending physician at the hospital was so appalled that they have formally documented a complaint against the surgery.

Worst medical service ever experienced by patient

Utterly frustrating and increasingly problematic!!! Following a standard medical check-up, I discovered I have elevated blood pressure. As instructed, I diligently recorded a week's worth of BP measurements and submitted them to my healthcare provider. After missing a call, I received a message suggesting I schedule a consultation regarding my condition. I eventually secured an appointment, and subsequently received confirmation that the doctor would contact me precisely at 11:50 on Friday. Here I am, at 1:25 PM, still waiting, despite explicitly explaining that I had arranged my work break specifically for this time slot. Now it's 4 PM, and no communication has been received. One can only hope that high blood pressure isn't a critical health concern, right?!

Terrible service and unhelpful staff at priory medical group

Switched healthcare providers due to the receptionist staff's incredibly unprofessional demeanor. They consistently evade responsibility without consequence. Priory Medical Group demonstrates a systemic approach of deflecting blame onto patients instead of focusing on optimal care standards. I deeply regret not making this change sooner.

Longtime patient disappointed with declining medical practice

I've been a patient at this medical practice for more than three decades, and the quality of care has significantly deteriorated recently. It's evident they're struggling with personnel shortages, forcing patients to submit appointment requests through an online system where you can practically bet they'll inform you they'll respond in a 4 to 8-week timeframe!

Appointments like hen' teeth

Trying to get an appointment at Priory Medical is almost impossible. You have to submit an online application and the standard response is that they will get back to you in the next 4 to 8 weeks!

Decades of decline at a once-great medical practice

I've been receiving care at Priory for close to three decades, and the quality of service has markedly declined lately. While the physicians themselves are quite supportive and professional, navigating the administrative team is an incredibly frustrating experience. Securing an appointment seems nearly impossible, with patients typically receiving a vague text message suggesting a potential consultation in two months' time - and that's only if your condition appears critically urgent. The administrative inefficiency is truly appalling and represents a significant breakdown in patient care.