Priory Medical Group

Frustrating healthcare that fails chronic patients

Absolutely worthless. I've been their patient for over a decade and despite countless visits, they've never addressed my underlying health concerns. I've become so discouraged that I now simply endure my pain and stress rather than go through the frustrating process of seeking help, knowing I'll likely make no progress. Yesterday evening I requested care, and this morning I missed a phone call only to be informed that I must resubmit my form, with the additional news that I now face a 4-6 week waiting period just to potentially secure an appointment. Meanwhile, I'm struggling to maintain my work responsibilities despite being barely able to walk, and I can't even obtain a sick note to support my situation.

Roller coaster experience with priory medical group

After nearly two decades with Priory medical group in York, their quality has plummeted dramatically over the past five years!!! I previously posted a review that apparently struck a sensitive spot, as it vanished after just two months! The newly added physicians are fantastic, and I received an appointment the very day I registered....😊 I only regret not making this change earlier!!!!

Worst service ever completely unacceptable nightmare

Absolute rock bottom rating if the platform allowed it. I'm completely cutting off all communication and want nothing to do with this business.

Terrible healthcare experience with unhelpful doctor

terrible general practitioner. absolutely avoid. completely ineffective at addressing medical concerns. multiple appointments yielded no improvement. patients are forced to seek private care due to the practice's dismissive attitude.

Lifesavers helped me get my prescription in time

I messed up my attempt to renew a prescription recently and had to resolve the issue urgently before my trip to Scotland for a family funeral. The staff were incredibly supportive and went above and beyond to help me, quickly processing the prescription, obtaining the necessary signature, and sending it to the pharmacy in time for me to make my train. My sincere appreciation to the entire team.

Exceptional healthcare service at priory medical care

Since relocating to York, I've chosen Priory Medical Care as my healthcare provider and have been thoroughly satisfied with their service. Every medical concern I've needed addressed has been handled effectively and professionally. Their online contact form is an excellent initial point of communication, after which they promptly schedule a callback to discuss and resolve your specific needs. While telephone wait times can be lengthy, the staff members are consistently friendly and helpful when you finally connect with them. Considering the immense pressure currently facing local medical practices, I believe Priory Medical Care is managing exceptionally well. My sincere appreciation goes out to their team.

Terrible service avoid this healthcare provider

Extremely subpar service quality. Acomb boasts multiple alternative NHS providers that are superior, so I recommend selecting a different option.

Terrible customer service and endless waiting

Wasted over 10 minutes waiting on hold just to reach someone, absolutely ridiculous service

Terrible service ruins christmas for sick patient

My sick child was neglected during the holiday season, remaining unwell without proper attention even two days later. To make matters worse, they've now canceled a scheduled home visit for a Kesempta injection for an MS patient, citing "unforeseen reasons". It's clear they're solely focused on enjoying their own Christmas, dismissing and canceling everything possible. Their actions have utterly destroyed my holiday experience.

Overworked healthcare heroes deserve our understanding

Despite limited personnel, the staff are giving their absolute maximum effort. It's crucial for people to become more informed and show empathy, or we risk deterring potential medical professionals from primary care and nursing roles, which would ultimately leave our healthcare system in a dire situation.

Terrible customer service at medical practice

The receptionist, Mel, displayed an extremely unhelpful and condescending attitude during our interaction. In contrast, the physicians at Priory Cornlands Road have consistently been warm and professional. It seems the call center staff could benefit from additional training in compassion and communication skills, as they appear to mistakenly believe they possess medical expertise.

Frustrating medical service with poor communication

Endless waiting for test outcomes. Constant whining about mistreatment. Perhaps focus on actually performing your professional duties.

Shocking media mistreatment of mental health patients

I caught the segment on Look North and I'm utterly appalled by the approach. Individuals reach out sharing genuine psychological struggles, yet the focus seems to be on whether they used inappropriate language. How pathetic. Then healthcare professionals wonder why patients become frustrated with them. You're all existing in some disconnected fantasy. If I were in that situation, I would absolutely pursue legal recourse. Did you obtain consent to publicly shame these vulnerable people on television?

Terrible service from unfriendly and unprofessional receptionist

The blonde-haired, bespectacled receptionist is absolutely terrible!!!! She completely disregards patients and displays an incredibly nasty demeanor when addressing us, while simultaneously making absolutely no sense in her communication! Her attitude is absolutely appalling & completely unacceptable!!! Being courteous isn't difficult.

Terrible customer service that left me completely frustrated

The front desk staff was absolutely terrible, completely unhelpful and only interested in brushing me aside. I provided my callback availability, which they completely disregarded. When they did contact me, it was on a day I clearly couldn't take the call, and then they had the audacity to blame me. They instructed me to resubmit my appointment request and availability details, and once again, they ignored my submission. An absolutely abysmal customer service experience.

Worst medical practice ever avoid at all costs

I would give this practice a rock-bottom rating if the rating system allowed it. After enduring a grueling five-week wait for a phone consultation, they rudely disconnected the call twice before I could even start speaking. Thankfully, I've now switched to a different medical practice where I actually receive proper healthcare.

Rude staff make healthcare experience miserable

The front desk staff display a complete lack of hospitality. Their demeanor makes you feel unwelcome and intrusive, as if your presence is an inconvenience. You'll find yourself essentially invisible unless you assertively demand attention. This off-putting attitude is genuinely discouraging and could potentially deter patients from seeking necessary medical care.

Terrible customer service that ruins everything

Staff here are incredibly discourteous and completely uninterested in addressing customer concerns. They come across as totally indifferent and show zero desire to provide any meaningful assistance.

Fantastic healthcare with caring and responsive staff

Superb customer care. Prompt and efficient communication via both digital and phone channels. Highly skilled and friendly doctors and front desk staff.

Terrible service that continues to disappoint customers

Customer service here continues to deteriorate rapidly! The way they handle inquiries is absolutely disgraceful and beyond frustrating.