Priory Medical Group

Friendly staff and smooth online booking experience

Overall, the service is top-notch - the digital reservation system is incredibly user-friendly, and I consistently receive a follow-up call within a few hours of submitting my request. Every medical professional I've interacted with, from nurses to physicians, has been exceptionally compassionate and supportive. While obtaining medical documentation can occasionally be a bit challenging, the day-to-day experience at this practice has been truly outstanding.

Amazing healthcare with compassionate front desk staff

The service here consistently meets expectations. The reception team demonstrates remarkable patience and professionalism. They often absorb frustration when other staff members make mistakes or overlook responsibilities. I confidently endorse this medical practice located on Cornlands Road. It's crucial for people to consider the broader context. Healthcare professionals aren't just engaged during patient consultations; they manage extensive administrative tasks and numerous professional commitments. The public rarely recognizes the behind-the-scenes efforts, including the additional hours worked and genuine dedication to patient care. Receptionists diligently operate within the established protocols and directives set by the physicians. #ShowCompassion 🙂

Dangerous medical practice endangers lives and must stop

This healthcare provider is clearly unfit and ineffective. The integrated care system must urgently intervene to either rectify or terminate this practice's operations! Failing to act would be irresponsible and a dereliction of their legal obligations. A young woman of 19 has tragically lost her life due to gross medical mismanagement. Those responsible should be deeply ashamed! Cease concealing your inadequacies and start fulfilling the professional responsibilities for which you receive substantial compensation!!

Terrible service and unhelpful medical staff

The service is utterly subpar and devoid of any personal touch. After testing positive and diligently following the guidelines, I sought assistance, only to be dismissed without receiving any constructive advice. The staff even appeared to collude with some unsavory individuals to push me away.

Terrible patient experience with unhelpful and rude staff

Attempted to register as a new patient with my elderly mother. The initial receptionist showed minimal interest in explaining procedures and seemed eager to dismiss us, displaying poor customer service. A subsequent staff member was more accommodating. Returned a second time after receiving a text about urgent medication. The pharmacist didn't have the prescription, as the original sender hadn't completed the process, and directed us back to the GP. Encountered the same initial receptionist who was abrasive and demanded blood tests, despite my earlier extensive explanation that these were completed just three weeks prior to our move. Wasted 50 minutes on a phone call, only to have my mother asked again to undergo blood work in the afternoon. When she struggled to understand the request, I attempted to clarify from a distance, competing with another admin's loud phone conversation. To my surprise, the receptionist rudely snapped, "Do not shout at me," despite my measured tone, and showed no interest in listening or helping. As an NHS doctor myself, committed to quality care and staff friendliness, especially for new patients needing guidance, I found this treatment unacceptable. This is the first time I'm seriously considering changing our GP.

Rude receptionist ruins healthcare experience

Front desk staff at this medical office are absolutely terrible! They make patients feel completely worthless and disrespected.

Terrible customer service and communication disaster

I attempted to set up an appointment through any means possible, and instead received a text abruptly informing me that I've been dropped from their patient roster. Is this seriously how I'm supposed to learn about my status? No formal communication, no explanation whatsoever? I'm desperate to understand the rationale behind being forced to find a new healthcare provider. The complete lack of professionalism and basic courtesy is absolutely mind-boggling - how can any medical practice treat patients with such disregard and communicate so callously?!

Frustrating healthcare nightmare with zero patient support

I've been attempting to secure a medical appointment for more than a quarter of a year, and it feels like an insurmountable challenge! After repeatedly failing to connect via telephone, I physically went to a medical practice only to find the doors locked. Someone at a window inquired about my needs and advised me to use their online system. Following their guidance, I spent an extensive period completing the digital registration form. The system sent a confirmation, but two hours later, an email arrived stating my request was cancelled and recommending I call 111. When I phoned again and finally reached a staff member, they paradoxically suggested I return to the online platform! I'm utterly bewildered by this circular process. How exactly do these healthcare professionals justify their salaries? It's certainly not through providing patient care!

Quick and efficient covid booster experience

Got my COVID vaccine at this location. Quick and efficient process. Received the shot immediately, sat for the required observation period, then departed.

Terrible service and zero communication from clinic

Steer clear of this medical practice! I went through the online appointment booking process, only to receive a message stating they'd respond within 14 days. Four weeks have passed, and I still haven't heard back. Frustrated, I called to inquire why no doctor had reviewed my request or contacted me. The receptionist's response? I need to submit another appointment request! The whole experience is utterly infuriating!!

Great product works perfectly for me

Satisfactory

Terrible healthcare service that left me frustrated

This is undoubtedly among the most poorly managed medical practices I've ever encountered, with their disregard for patient care and overwhelming incompetence simply defying description.

Frustrating healthcare journey with limited support

This is a fantastic medical service... if you're in perfect health and don't actually need it. For those requiring care, it's a different scenario. Booking an appointment is nearly absurd. The online scheduling system is so complex with countless options that it seems an AI is attempting to diagnose you. You might receive a callback, typically from a receptionist evaluating the urgency of your medical needs. After several weeks, you finally consult someone. Despite my knee arthritis, surgery appears impossible because I'm a smoker (which seems unrelated to a knee procedure), a fact bluntly communicated directly to me. Potential treatments like injections are also seemingly off the table, with similar dismissive reasoning. They suggest contacting them and recommending exercise, yet my physical condition contradicts this advice. To manage my job's physical demands, I've become sedentary due to persistent pain that accompanies every movement—walking, climbing stairs, even lying down. A year passed before receiving a follow-up after my MRI, complicated by my GP's departure. Their systems and procedures clearly lack continuity. I wish I could provide a more positive review, but the intense pain leaves me seeking solace only in cigarettes, as I dislike pain medication. My advice: maintain your health.

Terrible phone system wasted my time

Telecommunications equipment is absolutely worthless

Frustrating appointments overshadow decent medical care

The medical staff have been satisfactory during my tenure, but ever since their contact information was modified, securing an appointment has become a nightmarish ordeal. The wait times seem endless, and I've been inexplicably dropped from the queue multiple times. Promised automated callbacks never materialize, and even when you finally manage to connect, the receptionist is frequently unable to assist, forcing you to navigate their abysmal online booking system. This digital form is so unnecessarily complex, verbose, and redundant that it's genuinely maddening - particularly when attempting to schedule for another person. However, I will acknowledge that once you've survived this bureaucratic gauntlet, the doctor does respond promptly.

Exceptional care from priory medical group team

Grateful appreciation to Dr. Fisher, all doctors, nurses, and the entire team at Priory Medical Group UAE for their exceptional care and service. Warmest regards, Simon Daniel Craig McGough.

Exceptional service beyond normal business hours

Extremely supportive staff who went above and beyond, extending their hours to assist me in resolving my problem completely

Frustrating phone system and website for patients

Since the surgery's phone number changed several months ago, reaching anyone has become extremely challenging. Previously, patients had to wait in lengthy queues (sometimes exceeding 50 people), though they could hang up and maintain their place in line. Currently, calling often results in a recorded message stating "we are experiencing high call volumes, please call back later!" The recently introduced website is incredibly user-unfriendly, making appointment booking and repeat prescription ordering nearly impossible. Last week, I was forced to visit the surgery in person because I couldn't figure out how to request a repeat prescription. When I attempted to call, there was no option available for prescription orders. Moving forward, I'll apparently need to physically go to the surgery and use the prescription postbox. I urge you to review your service with consideration for the elderly and most vulnerable individuals. Thank you. My heart goes out to older patients, many of whom lack internet access - how are they supposed to schedule appointments?

Great medical care in challenging times

When we relocated to Acomb, I harbored initial doubts about registering with this medical practice. However, those concerns quickly dissipated. The healthcare team here has been remarkably impressive, maintaining exceptional standards even during the challenging circumstances of a global pandemic. Their triage approach might initially appear complex and potentially challenging for securing an appointment. In reality, this system proves effective, ensuring that more critical medical situations receive prompt attention and patients are treated according to their specific health requirements. Are they without flaws? Certainly not. But I can confidently and wholeheartedly endorse this medical practice to anyone seeking quality healthcare.

Terrible phone service ruins medical practice experience

The surgical team itself is okay, HOWEVER ATTEMPTING TO CONTACT THEM BY PHONE is an absolute nightmare. Spending an hour and a half just to reach someone who then claims they're closed and tells you to call back in the morning.....