Priory Medical Group

Terrible service and unhelpful pharmacy staff

I visited the pharmacy to collect my prescription, only to find it abruptly closed for two hours with zero prior notice online or elsewhere. A staff member simply stated it was closed, offering no explanation. The reception provided incorrect information about collecting my medication from an alternate pharmacy, which turned out to be impossible. As a result, I made two completely unnecessary trips. The staff on the phone were dismissive and unhelpful, doing little more than brushing me off. The pharmacy itself appears neglected and dilapidated from the exterior. This entire experience has been frustrating and unproductive, leaving me without my needed medication. Thanks, Priory Cornlands Road, for consistently wasting my time.

Fantastic service with great online booking system

I'm puzzled by the numerous negative reviews for this establishment. My personal experience has consistently been characterized by prompt and supportive service from this practice. The reception staff are welcoming and consistently make genuine efforts to meet my scheduling needs. Additionally, their digital booking platform performs quite well. I typically discover appointment slots that align with my availability and can schedule them effortlessly. The system also allows me to conveniently retrieve my personal medical records.

Amazing service that exceeded my expectations

Absolutely outstanding service. Each interaction has been remarkable. They offer convenient scheduling and the ability to secure earlier time slots at their affiliated clinics. I'm genuinely puzzled by the negative feedback. I contacted them today and was given an immediate appointment. Thank you!

Friendly staff but disorganized medical center

Accompanied a companion to their medical visit at this facility. The place seemed disorganized and appeared somewhat rundown. However, the personnel were genuinely friendly and welcoming.

Terrible medical practice with poor patient care

Absolutely appalling how this medical practice handles appointments, refusing scheduling on 13/12/18 and offering no slots before Christmas unless deemed urgent. The facility is clearly not functioning as it should. They're rapidly losing medical professionals, and soon patients will only encounter advanced practitioners, nurses, and what feels like makeshift healthcare providers. Securing a doctor's appointment now takes over a month, with seemingly fewer physicians available. I've noticed three respected doctors - Wylie, Slater, and Turner-Parry - have departed recently (as of 03/07/19). The core issue isn't with the doctors themselves, but with the management and systemic problems of the practice. Their service quality is so poor that medical professionals are consistently choosing to leave, which speaks volumes about the underlying dysfunction.

Worst service ever experienced with this company

Communication with this service has been consistently frustrating since my arrival. Attempting to schedule appointments has been a futile exercise, with phone calls rarely being answered. Today, they abruptly cancelled my scheduled appointment and instructed me to contact them to reschedule, but predictably, my repeated attempts to reach them went unanswered, as is their norm. Previously, they requested I provide some samples, which I did, only to have them seemingly vanish into thin air with no follow-up or acknowledgment. I'm completely exasperated. When I require assistance, this service provides absolutely nothing of value.

Fast friendly help when you need it

Prompt and courteous assistance with efficient service delivery

Clean and professional medical facility

Professional, spotless medical facility with excellent standards of hygiene and care.

Worst customer service ever at this medical practice

Absolutely shocking service from the reception staff. They display complete incompetence and a total lack of compassion. Their unprofessional attitude and inability to provide clear, helpful information makes it seemingly impossible to even schedule an appointment with a doctor. The staff's rudeness and disinterest are truly unacceptable in a medical setting.

Terrible healthcare experience with unhelpful staff

Forget trying to consult a physician directly; instead, you'll be contacted by someone who presumes medical expertise. An absolutely unacceptable approach to healthcare.

Terrible staff but great medical care

The front desk staff continue to be frustratingly unaccommodating, but the physicians themselves are compassionate and supportive in their approach to patient care.

Great medical care from trusted family doctors

I've been a patient at this surgery since 1992, and throughout these 25 years, I've consistently received outstanding care. The doctors are truly remarkable, and my family - including my husband and adult children - have always been treated with genuine compassion and profound respect. My husband, our second son, and I regularly consult specific doctors for our ongoing health conditions. We've developed strong, trusting relationships with these physicians over time. The practice offers convenient direct contact through reception if needed. They provide same-day urgent appointments, duty doctor call-backs, and other flexible options. Having a pharmacy at Cornlands Road is incredibly convenient. Patients can schedule telephone or in-person appointments easily. Their services have significantly evolved with technological advancements, including online booking, text reminders, and digital prescription ordering. I'd rate the doctors' service a perfect 5/5. However, I occasionally experience challenges with telephone and reception interactions due to recent staffing changes. This is likely because the surgery has expanded, and I'm no longer as familiar with the front-line staff as I once was. My advice is to book appointments well in advance. If your preferred doctor isn't immediately available, inquire about their next open slot and plan accordingly. It's worth noting that some doctors have longer wait times during appointments, but this reflects their popularity and their commitment to providing thorough, unhurried consultations.

Frustrating phone service with zero customer support

Repeatedly attempted to schedule an appointment throughout various hours, but failed to connect or make any progress in booking

Terrible customer service at this medical office

Unhelpful staff at reception make for a frustrating experience. If you're dealing with a significant health concern, be prepared for extremely long wait times of around 30 days before getting any assistance.

Worst medical practice ever frustrating appointment booking

PMG's scheduling process is an absolute nightmare! I had previously decided to abandon them, and now I'm even more frustrated. I've been attempting to call since Monday morning, repeatedly getting stuck on hold and giving up after waiting 14 minutes each time. Their online booking system is ridiculously inconvenient, requiring an in-person visit with identification just to make an appointment. Today, I've exhausted every contact number on their website, and each call has gone unanswered. Completely unacceptable.

Friendly and fast support every time

Exceptional customer support

Fantastic service that goes above and beyond

These folks come highly endorsed. Their service is top-notch and they go above and beyond to assist customers.

Terrible medical care left me completely disappointed

medical professionals provide zero assistance, completely ineffective