Priory Medical Group - North Shields

Phone queues made appointment booking impossible

The telephone system is extremely frustrating. Despite living just a short distance away, I spent a considerable amount of time on hold without managing to reach the branch I needed. After making my request, there was no confirmation that it had been received or passed along appropriately. I'm now uncertain whether my prescription will be ready when I collect it. The service experience was disappointing overall.

Appointment waits make you fear for your health

Securing an appointment proves extremely challenging, and while this may not be entirely within the practice's control, the experience leaves one feeling as though advance notice of potential emergencies would be prudent. I have attended multiple consultations regarding persistent sleep difficulties. I have been informed that the practice does not prescribe sleep medication. I have attempted the various suggestions provided, with the exception of taking a hot bath, which is not applicable to my circumstances, and consuming warm milk, which I do not use. It seems inconsistent that a typical GP visit often results in a prescription being issued promptly, yet when presenting with sleep problems, no medication is offered. I find the ongoing sleep deprivation extremely frustrating, regularly experiencing only a few hours of sleep per day, and on several occasions remaining awake for extended periods spanning entire days or longer.

Prescriptions kept going to the wrong place

The practice seems to lack organisation, with prescriptions frequently going to incorrect locations and containing errors regarding medication details.

Feeling overlooked as an older patient here

It appears that the level of care and attention provided may diminish as patients grow older at this practice.

Impossible to book appointments within weeks

Accessing appointments at this practice presents significant challenges. To secure an earlier appointment within two to three weeks, patients must call at a specific early morning time. However, the phone lines become overwhelmed with callers attempting to get through, making it difficult to connect. Even when successful in reaching someone, patients are assigned whichever clinician is available rather than being able to see their regular doctor, which is particularly problematic for those managing ongoing health issues, especially when continuity of care during symptom flare-ups would be beneficial. Those unable to call during the morning window face waiting periods of two to three weeks for an appointment. This early morning rush system appears to place considerable strain on staff as well. The practice appears to be operating beyond its capacity to provide effective care to its patient population.

Waited all day for promised callback

Had an online consultation on a recent Thursday and received an automated message indicating that a clinician would respond the following day. A subsequent message on that day stated that a phone call would be made during the morning hours. However, the promised contact did not materialise, and after waiting throughout the day, no call was received by the evening.

Online consultations made booking straightforward

The online consultation service is excellent and worth trying. As someone working in healthcare, I can confidently recommend the professionalism and excellence demonstrated by all team members at the practice, including the reception staff who are exceptionally polite and helpful.

Helpful receptionists made joining straightforward

I chose this practice after moving to the area, as the feedback and offerings seemed appealing. The clinic provides specialist services, nursing support, and the reception team are genuinely helpful. Having the option to see a few preferred clinicians has been beneficial for managing my healthcare needs without unnecessary repetition. The extended hours, including evening and weekend slots, are convenient. I have had a positive experience overall and would suggest it to others looking for a practice.

Phone lines constantly engaged and frustrating

Called repeatedly over the past couple of days only to encounter an engaged tone each time. The practice previously had a functioning call queue system that appears to no longer be in place. I have heard numerous negative accounts from others regarding this surgery and have experienced frustrating situations myself.

Impossible to reach by phone for rebooking

Unable to reach the practice by telephone despite stated availability hours. Have been attempting to reschedule an appointment that occurred earlier in the week since several days ago without success.

Phone receptionist provided helpful support again

Handled over the telephone by a familiar member of staff once more. Consistently excellent interactions and service as always. A real asset to the practice.

Couldn't get through on the phone line

I've attempted to contact the practice multiple times within a short period and continue to experience an engaged tone on the line.

Couldn't get through on the phone line

Unable to reach the practice by telephone. Multiple call attempts throughout a single day went unanswered.

Efficient booking and helpful staff

An excellent medical practice.