Priory Surgery

Terrible service with constant unprofessional appointment delays

Arrived for my 11:15 appointment at 11:35, despite the previous patient having finished at 11:10. When I inquired about the holdup, the doctor simply told me to anticipate delays. I'm puzzled—what's the point of scheduling specific appointment times if they're not going to be respected?

Compassionate doctor makes medical visit truly pleasant

Visited the medical clinic today and was thoroughly impressed by Doctor Abdul. His exceptional care and professionalism are truly remarkable. I wholeheartedly recommend him to anyone seeking top-quality medical treatment. My sincere gratitude to Doctor Abdul.

Frustrating online booking system fails miserably

I noticed they've introduced an online booking platform. Unfortunately, the website crashes on my mobile device after entering the URL. It seems this practice is consistently struggling with their digital systems. Additionally, the NHS app shows three consecutive consultations that I was never informed about. My advice is to physically visit the surgery and schedule appointments in person, as the alternative methods are essentially non-functional.

Compassionate doctor who truly cares about patients

Dr. Richard Gillings stands out as the most exceptional physician I've ever encountered. His compassionate and empathetic approach is truly remarkable. He genuinely listens and goes above and beyond to help me address my health concerns. Saying "thank you" feels inadequate compared to the care he provides. DRURY, Jillian (Dr) has been phenomenal. Since joining her practice, she's been incredibly supportive in helping me unravel my medical challenges. Switching healthcare providers was initially intimidating, but I presented her with a complex case. While we haven't fully pinpointed the root cause, the progress we've made far surpasses my previous medical experiences. My gratitude knows no bounds. A special mention to HOOK, Antonia (Ms), who has been absolutely incredible ♥️

Convenient clinic with minor check-in frustration

The medical staff at this facility are friendly and approachable. Their digital scheduling platform is convenient, eliminating the hassle of being stuck on hold. However, there's one minor inconvenience: the check-in process is quite rigid. If you arrive more than 10 minutes before your appointment, you're required to sit and wait before approaching the registration screen. This can potentially lead to a bottleneck at the check-in area, which seems unnecessarily restrictive. In my opinion, patients should have more flexibility to check in earlier and streamline their arrival process.

Quick and helpful medical service

Secured a prompt same-day consultation exactly when required, with welcoming and pleasant front desk personnel

Exceptional care from a fantastic medical team

I am thoroughly delighted with Priory Road Surgery. Dr McGeown is truly exceptional, and the nursing staff are simply fantastic. A special mention goes to Nick Lines as well. I acknowledge that connecting with reception has historically been challenging, and I've previously experienced some brusqueness and lack of compassion from the front desk staff. However, I've observed a significant positive transformation in this aspect. My heartfelt thanks to everyone. Our National Health Service is struggling, and it's deeply unfortunate that our medical infrastructure is chronically underfunded, under-resourced, and underappreciated. Therefore, I want to express my most sincere appreciation for your dedication in maintaining this demanding work environment. Bridget

Worst medical experience ever terrible customer service

Absolutely dreadful medical procedure. They cancelled my scheduled visit because I was late due to unavoidable traffic congestion, and now my next possible appointment isn't for another month. The personnel are completely incompetent and unaccommodating. I strongly advise anyone to steer clear of this practice - they are utterly ineffective and devoid of any customer service skills.

Terrible healthcare experience at this gp surgery

Terrible medical practice with zero compassion. Front desk personnel are dismissive and unfriendly. The physicians seem solely focused on cost-cutting, completely disregarding patient welfare. The practice's leadership requires immediate replacement. Medical staff fabricate information in patient documentation. The entire healthcare team demonstrates profound incompetence.

Disappointing service and unhelpful medical staff

The medical care at this facility fell short of expectations, with the front desk personnel consistently displaying an overly bureaucratic and unsympathetic attitude. I have since transitioned to an alternative practice that is completely different - where staff go above and beyond and consistently demonstrate genuine respect towards patients. Sadly, such compassionate treatment was entirely absent during my time at the Priory Surgery.

Terrible healthcare service that leaves patients hopeless

This GP service is an absolute nightmare. Getting an appointment requires endless phone calls, and when you finally do, they have no record of your booking and offer zero alternative options. Test results? Forget about any follow-up or meaningful consultation. You practically need to be on your deathbed before they'll consider an emergency response. The situation is so dire that it demands intervention from the Integrated Care Board (ICB).

Booking nightmare at this impossible medical practice

Scheduling an appointment at this clinic feels like a high-stakes survival challenge, reminiscent of battling 455 other contestants for a single lifeline at precisely 8am. While the medical staff seem competent, the appointment booking system strips away all human dignity. I experienced the frustration of being on hold, only to have them abruptly terminate the call immediately after acknowledging my presence.

Compassionate care despite healthcare system challenges

The staff demonstrate exceptional customer service, offering warmth and flexibility when scheduling same-day consultations. After reviewing other patient feedback, it's crucial to recognize that limited appointment slots stem from systemic underfunding of general practice by the current political administration. The practice, doctors, and team should not be blamed for these structural challenges. Voters must consider this issue carefully during the next election if they wish to prevent further deterioration of healthcare accessibility!

Compassionate doctors who caught what others missed

Despite some minor shortcomings, I've experienced quality healthcare at this practice. During our initial consultation, they promptly identified an eye condition in my son that had gone unnoticed for nine months, with the GP spotting it instantly. They also diagnosed me with coeliac disease, which I was completely unaware of. I can typically secure an appointment when required, and most staff members have been welcoming and supportive. While occasional slip-ups have occurred, I've come to know the dependable doctors over my 12-year relationship with this practice.

Compassionate care with minor appointment scheduling challenges

I've discovered that every member of the team is supportive, diligent, and compassionate. The physicians provide thorough explanations and collaboratively develop a treatment strategy with patients. My sole hesitation in awarding a perfect rating stems from the challenge of scheduling via telephone. Fortunately, this improved significantly once I transitioned to online booking. I want to emphasize that this isn't a criticism of the staff, but rather a reflection of the broader financial constraints facing the National Health Service.

Frustrating booking system leaves customers in limbo

Attempted to contact them at 8 AM, only to find myself in a queue exceeding 30 people. Simultaneously tried booking online, only to be greeted with a message stating they've halted access due to reaching daily capacity. After finally connecting with a representative and requesting an appointment, I was informed I must call back in 9 days when they "release appointments". The service seems overwhelmed, and the situation appears to be deteriorating annually.

Frustrating customer service with endless waiting and disappointment

Utterly futile attempting to reach them by phone. Dial precisely at 8am and find yourself 30+ in the queue, facing a staggering 55-minute wait. By the time someone finally picks up, all appointment slots have vanished, and they're pushing you towards their online platform. They claim to desire human treatment, yet show zero compassion for someone who's been holding the line for an hour. Their digital service is equally disappointing. Even worse, their reception area now resembles a sterile call center, completely devoid of personal touch.

Awful experience with rude and insensitive receptionist

In this moment, I'm overwhelmed with emotion! The receptionist's behavior was incredibly demeaning, seemingly intent on creating unnecessary obstacles during the appointment scheduling. Living with complex health challenges, I found it deeply degrading to be compelled to disclose intricate and personal medical details to someone who appeared unqualified to handle such sensitive information. Typically, I want to emphasize that this medical practice maintains a high standard of care, and their reception staff are usually exceptionally supportive and accommodating. However, today's experience was a stark and painful deviation from their usual professional approach.

Terrible service and complete customer disappointment

Complete garbage service, utterly devoid of any human decency or empathy. It's practically hopeless to schedule an appointment, and getting someone to respond is like trying to squeeze water from a stone. Communication is non-existent, and they seem to have zero interest in addressing customer concerns.

Terrible staff blocking patient access to healthcare

The reception staff at this clinic are an absolute nightmare. They obstruct patients from accessing medical care and demonstrate complete incompetence with their computer system. Their communication with NHS patients is shockingly rude, and they seem deliberately unhelpful, avoiding even basic information searches. It feels like they're purposely there to make patients feel degraded, treating everyone like potential troublemakers. No matter how long you wait on the phone, you're always told to call back the next day. I seriously question the management's judgment in hiring such unprofessional personnel. Surely they could recruit staff who understand basic human compassion and respect? These employees lack any semblance of empathy for patients in genuine pain. Their attitude is so demoralizing that I found myself in tears after being treated so terribly. The entire experience was deeply humiliating - I was forced to practically beg for a simple doctor's appointment. Someone needs to intervene and restore some dignity to this healthcare service!