Priory Surgery

Frustrating health journey with medication struggles

I've been consuming medication with potentially dangerous cumulative effects for a quarter of a year, and despite my physician's refusal to prescribe it, I'm now compelled to restart the treatment regimen 👍🏻

Rude receptionists make healthcare experience unbearable

While I acknowledge there are some genuinely kind individuals among the reception staff, the majority demonstrate a concerning lack of interpersonal skills. Their communication style tends to be confrontational and demeaning. It's crucial that they develop better etiquette and professional conduct. Patients are already dealing with health challenges, so the last thing they need is additional emotional strain from insensitive staff interactions. A little compassion and respect would go a long way in improving the patient experience.

Frustrating healthcare experience with impossible scheduling

Every attempt I make to schedule a consultation with this medical practice is met with the frustrating directive to "try again on a specific day". Despite dedicating significant time - waiting on hold for nearly three-quarters of an hour first thing in the morning - I'm still unable to secure a simple appointment slot.

Frustrating online booking system for anxious patients

As an individual struggling with phone-related anxiety (which is ironically one of the reasons I'm seeking medical care), the process of scheduling a GP appointment online should not be this incredibly challenging and frustrating.

Terrible service but online booking saves the day

The current system is terrible, with the discourteous receptionist making scheduling an appointment a nightmare. She instructs patients to call back the next day to potentially book a slot a month away. During our interaction, she talked over me and was incredibly disrespectful, even claiming I had explained my issues to her. Surprisingly, when I utilized the online booking platform, I received a response within hours and was offered an appointment just two days later. This contradicted the receptionist's assertion that they were completely booked. The medical professionals themselves are excellent, but accessing their care is incredibly challenging. For anyone experiencing difficulties securing a GP consultation, I strongly advise using the online booking system.

Worst medical experience ever terrible customer service

The front desk staff display a complete lack of compassion towards patients. If you're looking to experience the worst possible healthcare service, this facility is perfect - the receptionists are utterly unhelpful and will ensure you cannot schedule an appointment.

Terrible service from rude and uncaring staff

The front desk staff display a lack of courtesy and seem indifferent to patients' needs. The sole compassionate individual was a Venezuelan employee who has been absent recently.

Quick and easy online booking experience

Scheduling a consultation has become more straightforward. I accessed the digital platform right as they started operations at 8am, completed a brief online questionnaire with my information, and received a standard medical appointment slot within hours - specifically in 6 days from now. I'm completely sold on using this digital booking method going forward.

Terrible website ruins otherwise good medical practice

The website looks like it's straight out of a vintage era, completely inadequate for scheduling appointments. Despite the digital shortcomings, the physicians themselves are typically excellent once you manage to secure a consultation.

Solid care when it really matters most

Despite the hectic pace typical of modern general practices, this clinic consistently provides assistance during critical moments. The medical staff, from physicians to nurses, are exceptional.

Terrible service at this impossible medical practice

Completely worthless... Securing an emergency consultation is already a nightmare, but today I attempted to schedule a standard appointment (which typically requires a three-week wait, which I was prepared to accept), and they inform me that I can ONLY book an urgent visit????? I'm now unable to even arrange a basic appointment with my own medical practice. I'm done with them.

Compassionate care at its absolute best

The staff at this medical facility are truly exceptional, from the front desk personnel to the nursing team and physicians. During my recent consultation with Dr. Meadows, I was impressed by his professionalism and incredibly supportive approach. He attentively heard my concerns, provided comprehensive guidance, and outlined clear treatment options. I am sincerely grateful for the outstanding care I received.

Terrible service from unhelpful and dismissive receptionist

I've been coming to this medical facility for quite some time, and never have I felt so disrespected by a receptionist as I did today. Following my recent surgery, I visited the doctor with concerns about a potential infection (the doctor was absolutely wonderful, beyond reproach). The physician advised me to schedule a nurse appointment to clean and redress my other wounds. When I tried to book this, I was coldly informed that no appointments were available until May 3rd and was curtly directed to the South Bristol urgent care centre for immediate treatment. Upon explaining that I cannot drive, the receptionist's callous response was simply, "Well, you can take the bus." Her dismissive attitude was so hurtful that I left the practice in tears, feeling completely unsupported and marginalized.

Frustrating customer service with zero communication

Attempting to contact their customer support is an exercise in futility. Their communication is abysmal, making the entire experience incredibly frustrating.

Frustrating experience with poor medical access

I've been experiencing significant difficulties securing medical appointments at this practice, especially for urgent health concerns that have necessitated 111 service calls and instructions to visit urgent care facilities. Despite being a long-standing patient with this surgery, recent months have been characterized by constant barriers: perpetually engaged phone lines, online inquiry suspensions, and repeated requests to call back later (which have progressively worsened from a two-week wait to a daily deferral) when attempting to schedule even routine consultations.

Efficient and knowledgeable medical team delivers great care

Punctual scheduling with competent and knowledgeable personnel.

Terrible medical care that hurts innocent children

Scheduling an appointment seems impossible, and I've been struggling for months. My son's referrals were left unprocessed for half a year, simply overlooked. As a result, my child is now experiencing unnecessary hardship due to this negligence.

Exceptional care at priory surgery every time

My husband and I became patients at Priory Surgery in August 2022. Contrary to our typical experience, we've had multiple reasons to reach out to the practice recently. Every time we've communicated with them, the staff have demonstrated exceptional helpfulness and genuine compassion, frequently extending themselves beyond standard expectations to provide support. We are truly grateful for their outstanding service.

Compassionate doctor navigates challenging healthcare landscape

Dr Hilma is exceptional. She stands out as the top general practitioner in Bristol. In contrast, the practice's leader, Dr Warrington, demonstrates poor judgment - she's passive about the Broadwalk redevelopment, which will overwhelm the surgery with an additional 2500 patients.

Amazing healthcare service with caring professionals

Absolutely exceptional service, with staff who go above and beyond to help. I'd be hard-pressed to find a medical practice in this region that compares to their level of care and dedication.