Priory Surgery

Supportive staff made my healthcare experience wonderful

I reached out to the priory and was greeted by an incredibly helpful receptionist who went above and beyond. The physician I consulted with was equally fantastic. I found myself at ease during our conversation, feeling completely comfortable and supported.

Worst medical reception ever terrible customer service

I recently switched to this medical practice after relocating, and when I phoned to discuss transferring my records, the receptionist's attitude was shockingly dismissive and demeaning. Their unprofessional and disrespectful approach was so hurtful that I was left in tears. The way I was treated made me feel completely insignificant and unwelcome. If it were possible to give zero stars, I absolutely would. My strong recommendation to anyone considering this healthcare facility is to explore any alternative - literally any other option would be better than experiencing such appalling customer service.

Exceptional healthcare with prompt and caring service

Managed to secure a same-day consultation at this outstanding medical practice after reaching out, and they promptly addressed my health concerns just like they always do. The personnel and physicians are absolutely wonderful.

Terrible medical care that left me feeling hopeless

Absolutely terrible medical practice with unprofessional staff from front desk to physicians. Scheduling an appointment is practically impossible, and the overall experience is utterly deplorable. Their service is so abysmal that zero stars would be more appropriate than a single rating.

Frustrating healthcare experience with poor patient service

I've been a patient at this medical practice for a considerable time, but the quality of service has drastically declined over the past year. Recently, I went to update my surname and request an appointment, only to be instructed to call back later when slots become available. I spent four frustrating hours trying to book an appointment, and when I finally got through, I was offered a telephone consultation in two weeks - not even an in-person meeting! The service is absolutely unacceptable, and I'm seriously considering changing healthcare providers. I'm deeply worried that my ongoing health issues could be something serious, and this inadequate approach to patient care is incredibly distressing.

Amazing healthcare service for the whole family

I'm absolutely thrilled with the medical practice. After registering more than twelve months ago, we've consistently received timely appointments for both my daughter and myself, whether through in-person or telephone consultations. Every physician and triage staff member has demonstrated professionalism, warmth, and exceptional support.

Priory surgery nightmare scheduling and broken appointments

The administrative setup at Priory Surgery is a complete mess. Scheduling an appointment is incredibly challenging. I've attempted to call multiple times on the recommended days and times, only to be repeatedly redirected to different dates and weeks. Their supposedly efficient online booking system has been equally useless - I've received no response after 3.5 weeks of waiting. During my sole successful appointment attempt, myself and 3-4 other patients endured nearly an hour of waiting, only to learn the GP we were scheduled to see wasn't even at the practice that day. We were instructed to return in the afternoon to see an alternative doctor. This was extremely inconvenient, having taken the morning off work, and represented a total waste of time. While I acknowledge the immense pressures facing NHS services, I'm accustomed to extended waiting periods. However, the booking process should not be this arduous, and patients should reasonably expect to see a doctor within their scheduled appointment time. The administrative and management systems desperately require a comprehensive review and staff retraining. The entire experience is profoundly frustrating and demoralising. I'm genuinely concerned that my medical condition might worsen, given my month-long struggle to secure an appointment. I've awarded one star solely for the alternative GP who was excellent and the select reception staff members who maintained professionalism and politeness.

Great medical care with friendly professionals

Fantastic healthcare experience! I've been a patient with this practice for an extended period, and their staff consistently demonstrates outstanding friendliness and support. Whether interacting with the reception team or consulting with doctors, everyone has been incredibly efficient and professional. I'm truly grateful for their exceptional assistance every single time I've required medical care.

Smooth healthcare experience with friendly staff

Arrived recently in this location, the sign-up process was smooth and straightforward. The front desk personnel were friendly, and the nurse was particularly kind and attentive.

Frustrating experience with unhelpful medical reception team

Incredibly discourteous front desk personnel who seem disinterested in understanding patient concerns or conducting proper intake. Securing an appointment is challenging at best. The doctors themselves are quite competent, provided you manage to actually schedule a consultation.

Terrible service and impossible to get appointments

Terrible experience. Scheduling consultations is incredibly difficult, and it seems they discard a significant portion of their incoming mail, as it took multiple letters before they would process a referral request. The front desk staff are unhelpful and lack basic courtesy.

Frustrating appointment system ruins healthcare experience

The medical practice's actual care is acceptable, provided you manage to secure a consultation. However, the entire process of scheduling an appointment is incredibly frustrating. The entire infrastructure of the surgery is fundamentally inadequate - from the physical premises to their digital platform, and their appointment booking system. I would strongly advise anyone in the vicinity to avoid this practice. While I recognize this appears to be a widespread issue across many GP surgeries currently, this does not excuse the poor standard of service, and patients should absolutely demand a more functional and patient-friendly approach.

Terrible experience with incompetent medical team

Terrible surgical experience with incredibly disrespectful and demeaning front desk personnel

Great service that exceeded my expectations

Top-notch assistance and exceptional customer support - couldn't be happier with the experience.

Terrible service putting patients lives at risk

I've been a patient at this medical practice my entire life, and while it was once a reliable clinic, it has progressively deteriorated. I'm extremely dissatisfied with the service I've received lately. When I called about a lump, they responded with an urgent tone saying it needs immediate attention, but then immediately contradicted themselves by stating no appointments were available for three weeks. This was prior to COVID, and now my lump has grown even larger. The waiting time is appalling, and you could potentially die before seeing a doctor. It's disgraceful how little they seem to care. It appears you're more likely to get medical advice from the receptionist, as accessing a doctor requires their gatekeeping approval. I can't help but wonder how many lives have been lost due to their negligence.

Receptionist made my medical visit stress-free

Missed opportunity to note the receptionist's name - they were incredibly helpful, displayed excellent communication abilities, and demonstrated remarkable patience throughout our interaction.

Disappointing healthcare with occasional nursing bright spots

I find it challenging to identify many commendable aspects of this medical facility. Their website is fundamentally inadequate, and the administrative personnel, in particular, frequently display a dismissive attitude towards patients, while genuine medical care remains alarmingly hard to obtain. Interactions with nursing staff tend to be somewhat more encouraging.

Worst medical experience ever terrible healthcare nightmare

Terrible healthcare experience, practically impossible to schedule a consultation unless you're in dire straits, dismissive personnel and physicians who completely disregard patient concerns, constantly redirecting without resolution, my condition has been deteriorating for half a decade, I've resorted to calling emergency services and seeking alternatives elsewhere

Terrible healthcare experience at this disappointing practice

Thoroughly disappointing experience across the board, definitely the most subpar medical practice I've ever been associated with.

Frustrating healthcare experience with zero support

Impossible to schedule, this place is a complete disaster. You could be on your deathbed and they still won't see you. Totally useless and a total waste of precious hours you'll never get back.