Priory Surgery

Frustrating service with occasional glimpse of potential

It's tolerable if you can navigate the unwelcoming front desk staff and successfully schedule a visit. Previously, the service was exceptional, but post-pandemic, it appears they've become less attentive to patient needs.

Terrible service and racist attitudes at this clinic

The majority of employees at this medical practice display a discourteous and rushed demeanor when interacting with patients, both on the phone and in person. They consistently lack empathy and appear to use COVID-19 as an excuse to avoid proper patient care, revealing their underlying unprofessional attitude. I deeply rue the decision to transfer my medical records to this practice. Furthermore, many staff members seem to exhibit discriminatory behaviors towards patients.

Terrible medical care avoid at all costs

absolute nightmare medical practice - would rate zero stars if possible - scheduling is a brutal battle and getting prescriptions is like pulling teeth - total exercise in frustration and pointless waiting around

Exceptional care from a welcoming medical team

Every member of the team, including front desk personnel, nursing staff, and physicians, are incredibly welcoming and approachable. I've never encountered any issues during my visits to this medical practice!

Lifesaving healthcare with compassionate staff support

Exceptional customer care today. I accidentally showed up a week ahead of schedule for my cervical screening and was having difficulties arranging child supervision. A wonderfully kind staff member went out of her way to accommodate me! What a tremendous weight off my shoulders, especially since I'd previously delayed the test due to my pregnancy. Incredibly supportive and understanding.

Frustrating scheduling nightmare at this clinic

Scheduling a visit here is a nightmare. You're forced to endure an endless phone wait starting precisely at 8am just to secure even a simple check-up. The current booking process is incredibly frustrating. I strongly recommend returning to the previous method that allowed patients to reserve non-emergency appointments well in advance.

Smooth vaccine experience with caring nurses

Exceptional care provided by the nursing team, demonstrating both warmth and professionalism. The vaccination process was incredibly well-organized and smooth.

Caring doctors who truly listen and help patients

When you call, the phone message clearly outlines the importance of explaining your appointment needs to the receptionist. The staff are incredibly supportive and responsive - their attitude will mirror your own approach. In my experience, the physicians are exceptional. I consistently have access to my designated doctor, who is truly remarkable. She's attentive, proactive, and efficiently addresses medical concerns without unnecessary delay. Her direct and no-nonsense approach is commendable. I would absolutely rate this medical practice a perfect 10/10. Heartfelt appreciation goes to the entire team for their outstanding service, particularly during the challenging COVID-19 period. Stay well and take care 💙💙

Compassionate doctors who actually listen and care

I've noticed people often rush to criticize, but this medical practice and its physicians are genuinely compassionate and competent. After my previous healthcare provider shut down, I switched here and can confidently say their approach is refreshingly modern. Unlike my former doctor, who dismissed mental health concerns with outdated remarks like "that's just adult life", this team actually listens. There was previously a female GP who was abrupt and disinterested, interrupting patients before they could fully explain themselves and seemingly more preoccupied with her phone, but she's no longer part of the team. If prescription errors occur (which can happen, and that's understandable), they resolve issues promptly and professionally. Their administrative staff are knowledgeable and efficient - a crucial aspect of quality healthcare that many other practices seem to overlook (I'm looking at you, Homewell practice in Hampshire).

Terrible reception but decent medical care somehow

The front desk staff are about as useful as a screen door on a submarine. Once you get past their unhelpful attitude, the actual service isn't terrible. However, if you're in a critical medical situation, you might be in trouble since the receptionists seem to think they know best, which could potentially be life-threatening.

Terrible service and zero patient care

If you're desperately seeking a medical consultation, steer clear of this clinic! They might as well have their doors shut to patients.

Amazing healthcare team with top-notch service

The personnel here are absolutely top-notch - incredibly courteous and supportive across every level. From the nurses to the reception staff and doctors, everyone works together seamlessly. Their collaborative approach and professional demeanor are truly impressive. I'm thoroughly delighted with the quality of service and hope they maintain this outstanding standard of care.

Excellent care in a bustling medical practice

Despite the high patient volume and hectic atmosphere of this medical practice, I have consistently been impressed with their level of care. Whenever my family or I have needed medical attention, we have always been able to see a healthcare professional. The front desk team is consistently welcoming and supportive, going above and beyond to secure an appointment or suggest alternative solutions.

Friendly and helpful service from vicky

The staff member at reception, Vicky, provided exceptional customer service with her helpful demeanor, patience, and valuable safety guidance.

Terrible booking system ruins patient experience

The appointment scheduling platform is an absolute joke, and I'm actively seeking alternative medical providers as soon as possible.

Terrible service and unbelievably rude staff

The front desk employees are without a doubt some of the most discourteous individuals I've ever encountered. If the rating system allowed it, I would absolutely award zero stars - I'm utterly shocked by the manner in which I was just addressed.

Terrible surgery failed me for years medical care

I had been a patient at this medical practice for an extended period_ It's disappointing, as I previously held them in high regard. Six months after switching surgeries, I now realize I should have made the change much earlier! Obtaining my medical records for legal proceedings was truly enlightening. Aside from anxiety, I was told nothing was wrong... Yet two months later, I was diagnosed with systemic scleroderma and Raynaud's, conditions I apparently had been living with for years. Despite blood tests revealing these issues a year ago, I was made to feel like my symptoms were purely psychological. They were also sluggish in transferring my records to my new healthcare providers. The only positive was a locum who acted promptly after noticing the blood results and questioning why they had not been investigated further. I cannot in good conscience recommend this medical practice.

Compassionate care when my son needed help most

I consistently appreciate the medical facility's approach. While the front desk staff inquire about your condition, it's clearly to ensure optimal care. When my son sustained an injury at school, the on-duty physician went above and beyond, remaining available to examine him. I was deeply thankful for their commitment.

Terrible service and unhelpful medical staff

I just attempted to schedule an appointment, and the receptionist was immediately abrasive and agitated, far from being professional. I'm unable to secure a booking. The front desk staff was incredibly discourteous. Previously, it has taken more than a quarter of a year to get an appointment with my primary care physician. I desperately wish there were alternative nearby practices I could switch to. Since being forced to use this medical center after my previous clinic closed, I've developed nothing but negative impressions of their entire operation.

Terrible receptionists ruin an otherwise great medical practice

I've been a patient at this medical practice for years, and while the physicians are truly exceptional when you manage to secure an appointment, navigating the front desk staff is a challenging ordeal. The quality of your experience hinges entirely on which receptionist you encounter. Some seem downright callous and potentially unstable, displaying a complete lack of empathy. The most frustrating aspect is the excessively long wait time—having to schedule an appointment more than a month in advance is absolutely unacceptable. Despite the outstanding medical care, the administrative hurdles make accessing that care incredibly difficult.