Priory Surgery
Bad! (88 reviews)
Bad! (88 reviews)
Patients consistently report severe difficulties accessing appointments, with phone communication presenting a major barrier. Callers encounter perpetually busy lines, dropped calls, and long waiting periods before reaching reception, making it practically impossible to book consultations. When contact is finally achieved, reception staff frequently display rudeness, dismissiveness, and lack of courtesy, with patients describing interactions as unhelpful and disrespectful. Prescription processing has also been problematic, with delays extending beyond acceptable timeframes. In contrast, medical professionals are frequently praised as competent and compassionate, with several doctors noted for their thorough care and genuine attentiveness to patient concerns.
Administrative organisation appears significantly disorganised, affecting appointment availability, referral processing, and general responsiveness. Patients report being directed to alternative services rather than receiving support, and administrative delays have resulted in patients seeking care elsewhere. The stark contrast between positive feedback about clinical care and negative feedback about access and reception experience suggests systemic issues with practice management and communication infrastructure rather than clinical competence.
While some patients report satisfactory experiences with courteous staff and supportive care, the overwhelming pattern across reviews indicates persistent challenges with appointment booking, phone accessibility, reception courtesy, and administrative efficiency that substantially impact patient experience and confidence in the service.
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Patients consistently report severe difficulties accessing appointments, with phone communication presenting a major barrier. Callers encounter perpetually busy lines, dropped calls, and long waiting periods before reaching reception, making it practically impossible to book consultations. When contact is finally achieved, reception staff frequently display rudeness, dismissiveness, and lack of courtesy, with patients describing interactions as unhelpful and disrespectful. Prescription processing has also been problematic, with delays extending beyond acceptable timeframes. In contrast, medical professionals are frequently praised as competent and compassionate, with several doctors noted for their thorough care and genuine attentiveness to patient concerns.
Administrative organisation appears significantly disorganised, affecting appointment availability, referral processing, and general responsiveness. Patients report being directed to alternative services rather than receiving support, and administrative delays have resulted in patients seeking care elsewhere. The stark contrast between positive feedback about clinical care and negative feedback about access and reception experience suggests systemic issues with practice management and communication infrastructure rather than clinical competence.
While some patients report satisfactory experiences with courteous staff and supportive care, the overwhelming pattern across reviews indicates persistent challenges with appointment booking, phone accessibility, reception courtesy, and administrative efficiency that substantially impact patient experience and confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Meena S.
4 years ago
Bad!
Rude receptionist ruined my first impression
I reached out regarding a temporary patient registration for my infant, but the receptionist rudely interrupted me mid-sentence and instantly dismissed my request! Her listening skills were terrible, her demeanor completely unprofessional, and she showed zero interest in hearing me out! Her entire approach was hostile, with absolutely no hint of friendliness or customer service!
Steph B.
4 years ago
Poor!
Dangerous delay in prescription processing nightmare
The surgical practice has dragged out my prescription renewal for over ten days, and abruptly stopping these medications would trigger serious health complications. On Friday, the neighborhood pharmacy was forced to provide me with a four-day emergency supply, giving Priory Surgery additional time to transmit my prescription to them. However, it's now midweek, and the prescription still hasn't been processed. The situation is completely unacceptable! And I haven't even mentioned how terrible their phone system is!
Windowsx W.
4 years ago
Bad!
Terrible service and no doctor access
The front desk staff seem to think they're medical professionals. I wasted more than 60 minutes attempting to connect, only to be informed by the receptionist that in-person consultations aren't available and no doctor will even return my call. Their standard response is to direct patients to dial 111 during working hours because they're supposedly too swamped. Save yourself the frustration and avoid this medical practice entirely.
B B.
4 years ago
Bad!
Frustrating phone lines prevent patient from accessing care
I repeatedly attempted to contact this medical practice this morning, but the phone line was consistently busy. In the afternoon, I made multiple further attempts, yet again met with the same unresponsive line. I am bewildered by how this medical facility manages patient communication. Shouldn't they, like other practices, have a queuing system for incoming calls? The level of service is completely unacceptable.
Instant I.
4 years ago
Bad!
Terrible experience with unhelpful medical practice
One of the most unsatisfactory medical practices I've encountered. Their customer service is extremely subpar, so I strongly advise against considering this surgery. I recommend seeking alternatives, as I am personally planning to switch providers.
Dreamvvville D.
4 years ago
Bad!
Terrible medical care and unhelpful staff
The front desk personnel demonstrate extremely poor service quality. The general practitioners are equally unhelpful and ineffective. When I experienced hearing difficulties, the GP hastily provided an incorrect diagnosis without conducting thorough examinations. Upon consulting an audiologist, I was urgently advised to schedule an appointment with an ENT specialist. As a result of this unsatisfactory medical care, I have chosen to terminate my registration with this medical practice.
Sophia F.
4 years ago
Bad!
Terrible service and impossible to book appointments
This medical facility is utterly incapable of meeting the needs of professionals with busy schedules. Anyone with a regular job should steer clear - securing an appointment requires endless phone calls and frequent disconnections before even reaching reception. The practice is overwhelmingly overbooked, with zero prospects of addressing their systemic scheduling issues.
Steve F.
4 years ago
Bad!
Terrible customer service ruined my entire experience
I reached out to update my contact information after relocating, but before I could even start explaining my purpose, I was met with such an abrasive attitude that I immediately chose to abandon my attempt. The representative's curt response was simply, "What is it?" The level of unprofessionalism is absolutely shocking! Unbelievable!!!!!