Prospect Surgery
Average! (21 reviews)
Average! (21 reviews)
Feedback on this practice reveals a mixed picture with notable inconsistencies in service quality. Positive experiences highlight courteous reception staff, supportive clinical teams, and responsive appointment scheduling, with some patients praising the professionalism and accommodating nature of care. However, these positive aspects are substantially outweighed by recurring concerns about service delivery. Patients report poor clinical examination practices, dismissive communication styles, and inadequate listening during consultations. Communication breakdowns are a persistent theme, with patients experiencing delayed responsiveness, unclear information sharing between staff, and difficulty reaching the practice by telephone.
Operational challenges include disorganised service delivery, lengthy waiting times without updates, appointment cancellations without notice, and restrictive prescription request phone line hours. Several patients describe frustration with delayed responses to callback requests, extended waits for test results, and confusion regarding appointment availability. Reception experiences vary, with some reporting unavailable staff and inattentiveness, though others found receptionists helpful. Issues with prescription management appear across multiple reviews, including delays in processing requests and reluctance to issue prescriptions for requested durations.
The inconsistency in care quality is notable, with some patients receiving excellent support whilst others report feeling overlooked. Concerns about continuity of care and confidence in the service are evident, particularly where patients have experienced multiple interactions without resolution of their concerns or adequate clinical investigation.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reveals a mixed picture with notable inconsistencies in service quality. Positive experiences highlight courteous reception staff, supportive clinical teams, and responsive appointment scheduling, with some patients praising the professionalism and accommodating nature of care. However, these positive aspects are substantially outweighed by recurring concerns about service delivery. Patients report poor clinical examination practices, dismissive communication styles, and inadequate listening during consultations. Communication breakdowns are a persistent theme, with patients experiencing delayed responsiveness, unclear information sharing between staff, and difficulty reaching the practice by telephone.
Operational challenges include disorganised service delivery, lengthy waiting times without updates, appointment cancellations without notice, and restrictive prescription request phone line hours. Several patients describe frustration with delayed responses to callback requests, extended waits for test results, and confusion regarding appointment availability. Reception experiences vary, with some reporting unavailable staff and inattentiveness, though others found receptionists helpful. Issues with prescription management appear across multiple reviews, including delays in processing requests and reluctance to issue prescriptions for requested durations.
The inconsistency in care quality is notable, with some patients receiving excellent support whilst others report feeling overlooked. Concerns about continuity of care and confidence in the service are evident, particularly where patients have experienced multiple interactions without resolution of their concerns or adequate clinical investigation.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Heva M.
5 years ago
Bad!
Didn't examine skin condition or listen to concerns
I attended multiple appointments regarding a skin condition affecting my face and neck. During these visits, the clinician did not examine the affected areas or attempt to identify the specific nature of the condition. Instead, I was prescribed the same topical treatment on each occasion, despite informing them about my sensitive skin. Unfortunately, this treatment proved ineffective and appeared to worsen my symptoms, causing increased redness, burning sensations, and itching. My concerns about my skin sensitivity were not taken into consideration when determining the course of treatment.