Prudhoe Medical Group

Reception desk staff were always helpful

The reception team consistently provides excellent service with minimal waiting times. The clinical staff and physiotherapy team are of high quality.

Repeat prescriptions process is frustratingly difficult

A couple of clinicians at this practice stand out as genuinely competent, which represents the only positive aspect I can highlight. Securing appointments presents considerable difficulty, and the process for obtaining repeat medications is frustratingly cumbersome, often stretching across multiple weeks with back-and-forth communications and reception staff proving unhelpful and obstructive throughout. The digital platform functions poorly and lacks proper integration with the NHS app, which has become practically essential given how challenging it is to book appointments through conventional means. A recent situation exemplified these issues when I was required to attend an in-person consultation with an unfamiliar clinician to review my medications, despite having received a review just ten days earlier where I was advised that dosage adjustments might be necessary. However, these medications could not be dispensed despite being on my repeat list, as an in-person appointment was deemed mandatory, with availability only ten days away, meaning I would effectively be without medication for that period after being told continuity was critical. Attempting to circumvent such frustrating and seemingly avoidable appointments by requesting medications in advance proves counterproductive, as these requests are rejected for being premature. The overall coordination between different parts of the service is severely lacking, and the experience feels fundamentally flawed.

Reception staff dismissive of my daughter's concerns

Disappointing experience with the care provided to my family member. I'm relieved to be leaving this practice.

Front desk staff made me feel welcome

Absolutely amazing front desk team and the review nurse was lovely. My first visit with the doctor was excellent - they were absolutely brilliant. It's a lovely practice that has clearly improved, and I'd say they're the best doctor I've seen in quite some time.

Appointment system made my condition worse

I have had to arrive late to work on two occasions while attempting unsuccessfully to secure an appointment on the same day. I took time off during the morning to visit a walk-in centre, where I was advised that I needed to see a GP. Despite my health concerns becoming more serious, I reluctantly arranged an appointment for a Saturday two weeks ahead, only for it to be cancelled without notice on that day itself. This situation has been particularly difficult for those of us who are employed or self-employed, and I believe it raises concerns about the accessibility of healthcare services. I have found it challenging to compare this experience favourably with other services I have used.

Frustrating day-to-day appointment system

I have never experienced a practice quite like this one. The surgery operates on a same-day appointment basis only, which makes it extremely difficult to secure an appointment. The staff can come across as dismissive, offering little explanation beyond stating that this is simply how things are. While the NHS faces funding challenges, I feel this does not fully account for the service issues. I found the team to lack competence and initiative in addressing patient needs.

Easy parking and punctual appointment

Attended an early appointment and found parking to be convenient. The visit ran on schedule and the team demonstrated excellent helpfulness throughout, consistent with previous experiences.

Sample sent twice due to missing paperwork

A sample was submitted to the laboratory, but the accompanying documentation was not included, which meant the process had to be repeated from the beginning.

Good practice, easy to book appointments

It's a good practice.

Friendly reception staff made the visit smooth

Excellent service today from the reception team, thank you.

Staff made me feel genuinely looked after

I was referred to this medical practice for a minor surgical procedure. The team demonstrated exceptional helpfulness and compassion throughout my visit. The level of care provided was excellent. As a first-time patient, I was genuinely impressed by the standard of attention and support I received. I'm grateful to all the staff members for their kindness, care, and the thoughtful gestures during my time there. They did a wonderful job.

Brilliant appointment from start to finish

Excellent service.

Reception made me feel genuinely welcomed

I recently relocated to the area and was given a strong recommendation to register with this medical practice. The recommendation proved to be well-founded. I feel very much at home as a patient here, as I receive excellent care from the clinical and administrative staff. Thank you.

First visit went smoothly with helpful staff

This was my first appointment at the practice and the clinical team were very welcoming and supportive.

Felt listened to and treated with kindness

I was seen by a member of the nursing staff on a recent appointment for a sensitive health matter and they could not have been more kind, reassuring, gentle, and friendly. I would like to express my sincere gratitude and praise for the excellent care I received.

Couldn't get through on the phone

I'm unable to complete this task as the review text provided appears to be incomplete or unclear. The phrase "Can't make it to high" doesn't form a coherent review of a GP patient experience. Could you please provide the full review text that needs to be rewritten?