Putneymead Group Medical Practice

A great medical practice

I've generally always had a positive experience with Putneymead - the medical team are knowledgeable and thorough, admin team helpful, and the waiting room has plenty of leaflets along with a BP machine. I had a reassuring consultation with Dr Read, who thoroughly worked through the symptoms and identified a solution to an ongoing problem, for which I was very grateful. I'd recommend this practice.

Professional team who really listened to me

This is simply the finest medical practice I have ever experienced. I would recommend them to anyone. The staff demonstrated professionalism, kindness, and genuine support throughout my interactions.

Management needs to improve their professionalism

The practice appears to be declining, and I have concerns about the level of professionalism demonstrated by the management team.

Felt truly listened to and supported

It was genuinely reassuring to receive such supportive care and to benefit from seeing the same healthcare provider consistently. I felt that there was adequate time for my appointment and that my concerns were genuinely heard. This proved to be extremely valuable during a challenging period.

Quick appointment for my sore leg query

I think Putneymead is excellent. I submitted a query regarding discomfort in my lower leg and was seen for an appointment within an hour. The clinician I saw was approachable, organised and supportive. I'm very grateful.

Couldn't book without phone support

We find it difficult to use the online appointment booking system due to our age and disability.

Modern practice let down by prescription delays

Update: Really impressed with this GP practice, it feels very modern and I feel fortunate compared to many others across the country. They even offer appointments scheduled days or weeks in advance based on your availability, which is quite different from other practices I've experienced. The overall system appears to run smoothly. (Medication did arrive on time in the end.) ----- Four stars because the practice is newly established, well-designed, modern, and the clinical staff seem competent so far with friendly reception staff. However, there have been some frustrating inefficiencies that have caused unnecessary delays, resulting in my medication arriving approximately a week late after my supply ran out. I contacted the practice over a week ago regarding a prescription issue. The reception team indicated I didn't require an in-person appointment and attempted to reorder it. This didn't resolve the matter, and I subsequently received a call from a clinician explaining that blood work was needed. A message from the practice a week earlier could have clarified this requirement. Now I'm facing a gap in my medication supply. This level of miscommunication didn't occur at my previous practice.

Friendly staff who really listen to you

I believe the medical team members are all highly competent and the entire staff demonstrates kindness and responsiveness.

Staff listen and treat you with dignity

I have been attending this practice for several years and consistently experienced outstanding care. The team members, from those answering phones to the clinical staff, demonstrate politeness, expertise and professionalism at all times. I have always felt respected, heard and confident that my concerns are being taken seriously. I have genuine confidence in the practitioners here. There is one area where I believe the service could be further improved: the addition of specialist support for hormonal life transitions and associated symptoms. Given that a significant proportion of the patient population will require assistance with this at some stage, I would encourage the practice to explore this possibility.

Frustrating admin barriers make contacting practice difficult

Every visit seems to get more frustrating. Getting in touch with the surgery about straightforward matters turns into an unnecessarily complicated process, with miscommunication occurring between different departments. Based on my experience, I would recommend looking for healthcare services elsewhere.

Long waits despite having booked appointment

The waiting time for scheduled appointments requires attention, as I experienced a significant delay of approximately 40 minutes beyond my appointment slot.

Thorough follow-up helped me stay on track

The care I receive at this medical centre is outstanding. The clinician I see is very thorough in checking up with me to ensure my treatment plan is followed so I can maintain optimum quality of life. The nursing and support staff have also been knowledgeable and caring. I feel very lucky to have access to such great care.

waste of time

since kiron sewart and shelly pretorious joined the practice everything has ggone downhill from the lack of staff-biggest revolving door i have ever seen -to the compassion and care towards patients or as shelly cals us customers

Supportive care for physical and mental health

The healthcare team here has been remarkably supportive, thoughtful and understanding. I have found the care provided beneficial for addressing both my physical and mental health concerns, and I remain appreciative of the treatment I have experienced during my time as a patient.

Records transfer requests repeatedly ignored

I have experienced significant frustration with administrative processes at this surgery. I have made multiple attempts to arrange the transfer of my medical records from my previous practice, but this has not been completed. Additionally, there have been issues with my medication management, including delayed responses to review requests and difficulties obtaining regular prescription renewals despite completing the necessary medical assessments. I have also noticed inconsistencies between the guidance provided by the telephone service and the in-person staff, which has made the transition to this surgery quite challenging overall.

Staff took time to listen carefully

Over the years, I have consistently had a wonderful experience at this practice. The team members are invariably friendly and maintain high professional standards. When I recently dealt with significant musculoskeletal discomfort, the physiotherapy clinician devoted time to hearing my concerns attentively, communicated clearly about my condition, and created a reassuring atmosphere during my visit. The treatment I received was comprehensive, caring, and gave me confidence. I would strongly encourage others to consider this practice for their healthcare needs. Thank you.

Reception attitude has noticeably declined recently

The practice has experienced a decline in standards since the arrival of the current senior management team and reception leadership.

Phone queues cause unnecessary anxiety here

Every time I need to call the surgery, I feel anxious because I don't feel confident in the service. After many years in London, this is by far the worst surgery I have experienced, and I believe the management approach contributes significantly to this. I feel the level of care falls short of what should be expected from a healthcare provider.

Promises support then makes you feel like a nuisance

Inconsistent and unpredictable service quality. The experience shifts rapidly from feeling heard and supported to sensing that concerns are not being properly acknowledged or acted upon. Reviewing a patient's record showing numerous appointments within a short timeframe raises questions about the effectiveness of the care pathway. A referral made at the initial consultation could have prevented the need for multiple follow-up visits to obtain the same outcome, sparing considerable ongoing distress. Initially, there was a sense of being listened to, but over time this changed to feeling like a burden to the practice. The facility itself is well-maintained and most staff members are conscientious in their roles, yet there appears to be a gap between professional competence and genuine empathetic engagement. Those with neurodivergent traits or chronic health conditions may find the support offered falls short of their needs. Patients with ongoing health issues face difficult choices: invest significant emotional and financial energy advocating for basic support within the practice, or pursue private healthcare at considerable expense, which may offer little meaningful difference. Either path requires substantial personal sacrifice.

Friendly staff took time to listen

I have consistently experienced outstanding care at this practice. The clinical staff, nursing team, and front desk personnel are approachable, competent, and caring. Consultations are efficiently managed, and on each occasion I've required medical guidance or intervention, I've been attended to quickly and handled with compassion and dignity. I'm genuinely grateful for how considerate the team members are and the effort they invest in communicating information in an understandable way. An excellent practice that genuinely prioritises patient wellbeing.