Putneymead Group Medical Practice

Helpful and kind reception made the visit worthwhile

The service was excellent during my appointment, and the healthcare professional I saw was very helpful and very kind.

Physio appointment left me feeling heard

The physiotherapy appointment I had today was excellent 👍

Online booking system made appointments easier

Outstanding medical practice. Have been a patient on and off for many years and the recent changes they have made with the online platform have improved their already excellent patient care immeasurably. I want to give a special mention to one of the clinical staff members, a kind and professional practitioner that has been of great support. One other thing that is so different from the norm of practices is that their reception team is kind, which is refreshing for a GP practice.

Efficient booking and thorough explanations

The service provided was excellent. The clinician demonstrated competence, compassion, and clear communication throughout the consultation. They took time to explain the situation thoroughly, offering transparent information about available options and providing helpful guidance. The practice operates an accessible and streamlined appointment booking system, maintains efficient scheduling processes, and the team members were consistently friendly and professional. This was a very positive experience overall.

Reception staff were genuinely helpful and attentive

The reception team is consistently helpful, and the clinician I saw demonstrated exceptional attentiveness and thoroughness. They were among the most comprehensive practitioners I have encountered.

Quick appointment for urgent hand problem

I was given an appointment within hours of contacting the surgery when experiencing a painful swelling issue. The clinician assessed the condition, prescribed treatment, and within 24 hours the symptoms began to improve noticeably. Excellent service.

Surgery went above and beyond with support

I have complex health needs and during the pandemic my wellbeing deteriorated. The practice has been incredibly supportive throughout, prioritising my safety and ensuring I received the care I required. They even assisted me with correspondence when I was facing personal difficulties. I am very grateful for the ongoing support provided over the years.

Long-term patient appreciates helpful staff and understanding waits

I have been a patient at this practice for many years. All the healthcare professionals I have seen for various reasons have consistently been supportive and willing to make considerable effort to address concerns. Yes, there are occasions when waiting times are longer, but this may be because patients seen before you could have complicated or serious issues requiring more time than a standard appointment slot allows. My family and I have received excellent care throughout our time here.

Kind and supportive consultation experience

An amazing healthcare professional who demonstrated kindness and supportive care throughout the appointment.

Quick to arrange alternative appointment options

I've had a very positive experience at Putneymead Medical Practice. The team consistently demonstrates efficiency and responsiveness, addressing any questions in a timely manner. When the practice faced capacity constraints, they proactively arranged an alternative appointment at a nearby facility for the following day, ensuring I didn't experience unnecessary delays. I'm genuinely grateful for their attentive approach and their commitment to finding practical solutions for patients.

Professional and thorough care received

Excellent professional, thorough and caring service from the clinical team.

Easy appointment booking with friendly staff support

I had no difficulty obtaining an appointment with my preferred clinician. Like many medical practices, there can be a delay of a day or two before receiving a response, but when contact is made, the team makes a genuine effort to assist. I experienced this today and found the staff to be exceptionally courteous and supportive. I do acknowledge that I'm working towards better health, and there are occasions when I feel frustrated about not being entirely able to function as I'd like. However, I recognise that I should be grateful I'm not dealing with more serious health concerns like some others face, and I need to simply be more patient with the process.

Professional team with minimal waiting times

The practice demonstrated professionalism and a caring approach. The waiting times were excellent.

Efficient appointment booking and helpful reminders

I have consistently been able to secure appointments without experiencing delays. The practice demonstrates excellent efficiency in dispatching reminder notifications and arranging subsequent visits for ongoing care and preventative treatments. The technology systems occasionally feel somewhat cumbersome, though they generally function adequately.

Reception staff made booking straightforward

Excellent experience throughout the entire process. From the initial appointment booking through to the consultation and subsequent procedures, everything was handled professionally. The reception team provided outstanding service. Thank you to the practice team.

Online booking makes appointments straightforward here

I have been attending this practice consistently for a decade and have found the service to be of a high standard. In recent times, I have benefited from specialist visits that occur fortnightly, which provided thorough care and prompt referrals to secondary services for my child, as well as helpful guidance regarding my own health concerns during a significant life stage. The appointment booking process through the online platform is straightforward and appointments are reliably followed up. On occasion, there can be some delays in being seen, though I recognise this is a common experience across general practices.

Appointments cancelled repeatedly without proper support

I was extremely disappointed with my experience at this practice. I had three consecutive appointments that were cancelled, with one cancellation occurring over forty minutes after my scheduled time while I was already present at the surgery. This was unacceptable. It feels unfair to handle patients in this manner. Although the reception team were pleasant and sympathetic to my concerns, no follow-up care was arranged following these cancellations, which left me feeling unsupported regarding my health needs.

Late cancellation notification caused unnecessary disruption

I want to express my significant frustration with the standard of service I have recently experienced, which reveals considerable gaps in how information is communicated and how patients are cared for. A blood test was arranged for me in early June at a morning appointment time. To make this appointment possible, I adjusted my schedule and returned from being away on business the evening before. Upon receiving a confirmation message on the day before the appointment, I made my way to the centre the following morning, only to discover that the appointment had been cancelled due to staff unavailability. The notification informing me of this cancellation arrived at mid-morning—well after the scheduled time and after I had already travelled to the location. This is deeply disappointing. Beyond not receiving the medical care I needed, I also lost time, experienced considerable inconvenience, and faced unnecessary costs—all as a result of inadequate advance notice. For context, I maintain a healthy lifestyle and have seldom used this service previously; this experience has been particularly frustrating. Why was I not notified of the cancellation beforehand? What measures exist to prevent similar situations in the future? What will be done to ensure my ongoing care is handled appropriately and without further disruption? I trust this feedback will prompt meaningful changes to how information is shared with patients and the overall quality of care provided. I look forward to a timely response.

Reception staff were dismissive and unhelpful

If I could leave 0 stars, I would. Please, don't waste your time. The reception staff are consistently unhelpful and unwelcoming.

Thorough and caring approach to my visit

The clinician I saw demonstrated exceptional professionalism, genuine care, and a meticulous approach to my consultation. I have great appreciation for the service provided by the NHS.