Putneymead Group Medical Practice
Average! (86 reviews)
Average! (86 reviews)
Patient feedback reveals a mixed experience across the practice. Clinical care is consistently praised, with patients noting thorough consultations, professional expertise, and compassionate treatment. The online appointment booking system receives particular commendation for its efficiency and accessibility, with many patients able to secure appointments quickly. However, reception experience presents a significant challenge, with multiple patients reporting dismissive, curt, or unhelpful interactions at the front desk. This inconsistency is notable: while some patients describe welcoming and supportive reception staff, others consistently encounter discourteous behaviour that detracts from their overall experience.
Appointment access and waiting times show mixed results. Some patients report straightforward booking and minimal delays, whilst others describe lengthy waits, difficult access during high demand periods, and appointment cancellations with inadequate notice. Communication between departments and administrative processes also emerge as concerns, with patients experiencing issues around medication management, referral processing, and information sharing.
The practice environment is generally well-maintained and clean. Long-standing patients often express confidence in the clinical team's care, though some report a perceived decline in standards and responsiveness in recent times. Accessibility barriers for patients with disabilities or communication difficulties have been highlighted as a systemic concern requiring attention.
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Cleanliness
Care
Respect
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Patient feedback reveals a mixed experience across the practice. Clinical care is consistently praised, with patients noting thorough consultations, professional expertise, and compassionate treatment. The online appointment booking system receives particular commendation for its efficiency and accessibility, with many patients able to secure appointments quickly. However, reception experience presents a significant challenge, with multiple patients reporting dismissive, curt, or unhelpful interactions at the front desk. This inconsistency is notable: while some patients describe welcoming and supportive reception staff, others consistently encounter discourteous behaviour that detracts from their overall experience.
Appointment access and waiting times show mixed results. Some patients report straightforward booking and minimal delays, whilst others describe lengthy waits, difficult access during high demand periods, and appointment cancellations with inadequate notice. Communication between departments and administrative processes also emerge as concerns, with patients experiencing issues around medication management, referral processing, and information sharing.
The practice environment is generally well-maintained and clean. Long-standing patients often express confidence in the clinical team's care, though some report a perceived decline in standards and responsiveness in recent times. Accessibility barriers for patients with disabilities or communication difficulties have been highlighted as a systemic concern requiring attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Zack S.
2 years ago
Excellent!
Helpful staff made the booking process smooth
The staff members are very helpful, including those working at reception and in administrative roles. Please treat them with respect :)
Rodrigo C.
2 years ago
Excellent!
Online booking system made it simple
The online booking system is very straightforward and convenient to use. It's wonderful to have the ability to handle appointments through this digital platform.
N M.
2 years ago
Poor!
Mixed quality care and long waits
The occasional competent clinician, but generally unsatisfactory standard of care.
Becky B.
2 years ago
Excellent!
Thorough care from a welcoming practice
I have consistently had positive experiences at this practice. The clinical staff demonstrate thoroughness and compassion in their approach, the reception team are welcoming, and the nursing staff provide excellent care.
Mark O.
2 years ago
Excellent!
Quick and efficient appointment booking process
The appointment booking process was swift and well-organised.
Will B.
2 years ago
Bad!
Online booking system needs improvement
The appointment booking system online could be more straightforward to navigate, and the demeanor of certain reception staff members left something to be desired. The most reliable way to secure an appointment appears to be arriving early in the morning when same-day slots become available following cancellations, otherwise the waiting time can be quite lengthy.