Quayside Medical Practice

Frustrated senior struggles with doctor's appointment system

I'm turning 74 soon and battling significant heart complications, and I attempted to schedule a consultation with my physician (Dr. Crutchley) to discuss my treatment plan. When I physically visited the medical center, I was abruptly informed that securing an appointment with him was impossible, and they noted I hadn't been seen in over three years - which actually demonstrates how infrequently I seek medical attention. The staff advised that my only option for getting an appointment is to call repeatedly every single day!!! This seems like an incredibly inadequate approach for someone like myself who isn't constantly frequenting the doctor's office...

Quick service and top-notch medical care

Quickly connected via phone and scheduled an immediate appointment with a friendly receptionist. The consultation was comprehensive and left no room for criticism. Absolutely top-notch service from start to finish.

Frustrating healthcare experience with no improvement

The practice manager's promises of improvement have proven hollow, with conditions deteriorating further. The persistent issues remain: impossible phone access, calls dropping after lengthy waits, and a complete lack of available future appointments. We've received zero assistance from independent counselors or our local Member of Parliament. A&E at Oldham requires a grueling 12-hour wait, while in contrast, Hale and Disley seem to manage appointments effortlessly. This situation demands immediate accountability, and such unacceptable service cannot be allowed to persist.

Terrible care for elderly at this facility

My elderly mother, who is 86, is currently receiving care at this facility. The administrative staff's performance is absolutely appalling. They desperately need a complete reorganization or should seriously consider shutting down entirely.

Terrible customer service that wastes your time

Attempted to schedule an appointment, ended up in queue position 14, waited 40 minutes only to be disconnected by their staff. Redialed, now at position 13... It appears this problem is consistent with other customers' past experiences. Absolutely unacceptable.

Rushed service with zero patient communication

Absolutely zero interaction or updates while waiting, and then during the actual appointment, everything feels rushed and abrupt, with barely any time spent addressing your concerns.

Frustrating healthcare experience for elderly patient

I attempted to schedule an appointment for my elderly mother and was informed of a three-week waiting period. Given her advanced age of 87, I was advised to visit a walk-in center. The staff's demeanor was extremely unhelpful. Frustrated, I returned home and called the medical practice, only to be placed in a queue as number 13. This is definitely not a satisfactory level of service. Dated 4/4/2024. Certainly not pleased.

Worst medical practice ever terrible service

Consistently failing to pick up phone calls, and even when contact is made, appointment availability is non-existent, both in-person and through their app. It's outrageous that I'm forced to navigate the NHS 111 online symptom checker just to secure a telephone consultation for the following day. The staff are entirely uncooperative, merely redirecting me via email to out-of-hours services where securing an appointment remains impossible. I was compelled to seek external assistance to obtain a referral, as the reception staff were completely unresponsive to my concerns. This medical practice clearly requires immediate intervention and should be placed under special measures.

Compassionate doctor who truly listens and cares

I consulted with Dr. Nadia and found her to be an exceptional primary care physician. She made me feel completely heard and genuinely invested in addressing my health concerns, demonstrating a sincere dedication to providing me with the highest quality medical care.

Terrible phone service leaves patients frustrated and helpless

Once more, I'm struggling to obtain medical guidance for my aging relative, and the phone lines are completely unresponsive. Absolutely unacceptable that they're failing to deliver the basic service they're compensated to offer.

Frustrating healthcare experience with zero patient support

Struggling to schedule a consultation for my child, who's been battling a persistent cough for more than three weeks. The online booking system is non-functional, and attempting to reach someone via telephone has been futile. I naively believed things couldn't deteriorate further after my experience with Failsworth Group practice. Absolutely disgraceful.

Terrible service and broken promises from 111

111 promised an urgent callback, but after three weeks, we're still waiting with no communication.

Helpful team makes medical visit smooth

Convenient location with helpful, well-informed employees.

Incredible healthcare that truly cares about patients

They have consistently been exceptional for me, my partner, and our child. When unable to see me immediately, they've offered guidance, provided after-hours support, and even followed up by calling back after consulting with physicians to explore fitting me into their schedule. I've been with this practice for almost three years now, and they are undoubtedly the finest healthcare provider I've encountered. I also want to highlight the incredible reception staff and doctors, who have always been warm, courteous, and remarkably effective at addressing my concerns.

Frustrating healthcare with endless appointment challenges

Recently, I've been experiencing prolonged wait times of around 4 weeks for each appointment. Despite being a patient with this practice for 9 years, I still feel like I'm not properly registered in their system. Booking an appointment requires strategic timing, and even then, getting through on the phone is a matter of luck. Even when you arrive punctually, you're guaranteed to wait at least 10 minutes to be seen. However, if you're slightly late by 10 minutes, the doctor will immediately dismiss you, forcing you to take another half day off work to reschedule. To make matters worse, they send a demeaning text message highlighting that your missed appointment costs the NHS 200 million. When you finally manage to attend your challenging appointment, you're consistently seen by a different doctor each time. None of these physicians seem genuinely interested in listening to your concerns, and you're limited to discussing only one medical issue per session. I've endured these frustrations for 9 years, and it has been far from a satisfactory healthcare experience.

Frustrating customer service with endless waiting times

Getting in touch with customer support is an incredibly time-consuming and frustrating experience, with seemingly endless wait times on the telephone.

Left an 86yr old disabled person without nedication

I ordered my mums px late via email I called the practice to explain the reason why and apologised Came to the surgery next day to collect and was told it was not signed Was told to go back at 6pm and was then told the gp refused to sign and been sent outside pharmacist to check Her pharmacy had to issue emergency 2 day supply till this has been issued I understand we ordered it late but surely there’s a system that can help vulnerable adults as I can only visit on certain days due to work and she has no meds from tomorrow Dusgusting

Worst medical service ever frustrating and impossible

Scheduling an appointment here is a complete disaster. As soon as you try calling at 8am, they disconnect the call, and when you immediately redial, you're suddenly 20th in line and lose any chance of a same-day slot. The next available booking isn't until the end of September - that's a staggering 8 weeks from now!!!! To make matters worse, despite claiming online booking is available on their website and phone message, it's completely non-existent. Truly a horrendous experience :-(

Frustrating experience with quayside medical practice

I've been a patient at Quayside Medical Practice since childhood, and lately, I'm experiencing difficulties scheduling appointments. The wait time is 2-3 weeks, and the staff's current level of assistance is lacking. They instruct patients to call at 8am for urgent slots, but these are quickly filled since Failsworth practice closed. Long-term patients like myself are finding it increasingly challenging, and I recently had to visit A&E for a check-up on a Wednesday.

Quick relief from my health concerns

Signed up today and received an immediate booking. They quickly addressed my needs efficiently. Highly satisfactory service.