Quayside Medical Practice

Terrible medical experience with unhelpful receptionist

Reception upon arrival is absolutely terrible, with one of the receptionists displaying an extreme power complex. This is meant to be a compassionate profession, yet she appears to be completely indifferent and lacks any empathy for patients who are truly unwell. I am gradually becoming disillusioned with my healthcare provider.

Terrible service and impossible to book appointments

Completely inaccessible. Under NO circumstances can one connect. Actively seeking alternative healthcare providers due to extreme frustration. Their so-called emergency slots are a complete joke, and regardless of critical need, patients are left waiting endlessly. This medical practice desperately requires oversight and potential disciplinary action from regulatory authorities.

Terrible service at quayside medical practice nightmare

Quayside medical practice desperately requires a complete overhaul of its staff and operations. After repeatedly encountering a permanently engaged phone line, I traveled from Manchester to book an appointment, only to find two reception staff and a single patient waiting. Even while standing directly at the reception, my phone call went unanswered, with staff suggesting a technical fault. Following a prolonged illness requiring weekly appointments, the phone has only rung twice in three months. On multiple occasions, I've witnessed reception staff chatting amongst themselves while ignoring incoming calls. Their rigid policy demands physical attendance to book appointments weeks in advance, with the unhelpful advice to "ring in the morning" proving utterly useless. Unlike my family members who use other local surgeries with seamless booking and medical access, Quayside makes patients feel like an inconvenience. While I strongly support the NHS, an objective inspection would undoubtedly reveal Quayside's profound mismanagement and operational inefficiencies. In a typical business, customers would simply go elsewhere, but because this involves healthcare, their substandard service is likely causing genuine suffering, anxiety, and potential medical complications for numerous patients simply seeking basic medical care.

Terrible medical practice with zero patient care

I've been with this medical practice for around two years, and the experience has been frustrating. The staff consistently display a poor demeanor, their phone lines are constantly overwhelmed, and calls frequently drop after just a few rings. Prescription errors are commonplace, and they seem rigidly committed to following bureaucratic procedures, even when it clearly compromises patient care. Moreover, the reception team appears completely disconnected from basic compassion and understanding.

Inconvenient medical service frustrates local patients

Why must patients trek all the way to Glodwick for an ECG, which is incredibly inconvenient for those without transportation? Previously, these tests were conducted at the local surgery or in North Manchester and Oldham. This location is excessively distant, especially challenging for elderly individuals and those who are unwell and struggling with mobility.

Terrible service and incompetent medical staff everywhere

The medical practice's service is deteriorating rapidly. My father called this morning seeking a telephone consultation or home visit due to a broken ankle preventing his travel. I pursued them four times with no doctor response. They claim a system number error prevented contact, despite previous successful calls. They had only one doctor covering the entire practice today. Past 7:30 PM, no doctor call, forcing me to contact 111. Update A surgery partner finally rings at 9:30 PM, suspiciously after my negative review. The doctor promised a stronger painkiller prescription, supposedly ready for morning collection. Upon collecting the prescription, the receptionist provides multiple scripts without pain medication, only my father's regular medicines. Returning to the surgery, the receptionist initially insists she provided the correct prescription. After repeatedly checking her computer screen without success, she only locates the correct medication when I become visibly frustrated. These receptionists demonstrate complete incompetence. Another staff member emerges with a condescending attitude, claiming they're doing their best, after repeatedly failing to locate the correct prescription through computer searches and ultimately resorting to manually searching paper files.