Queen Mary Practice

Helpful staff made me feel welcome

Excellent medical facility with a friendly and supportive team that made me feel valued during my visit.

Well managed practice with helpful reception staff

Excellent practice that is very well organised and consistently helpful. The clinical staff member I saw was fantastic.

Kind doctors who really listened

The medical professionals demonstrated considerable kindness and helpfulness throughout my visit.

Reception staff made me feel welcome

The surgery staff were exceptionally kind and helpful. The receptionist and practice manager, along with the clinical team, all demonstrated genuine care and professionalism throughout my visit. I had a wonderful experience at this practice.

Felt genuinely listened to during consultation

I had an appointment at the practice and experienced a really positive consultation. The clinician was incredibly empathetic, professional, and genuinely kind throughout our discussion. I felt truly listened to — they took the time to understand my concerns without rushing me, which made a huge difference. I left feeling reassured and well cared for. I would highly recommend this practice to anyone looking for a compassionate and attentive healthcare experience.

Reception staff made me feel genuinely welcomed

I have been a patient at this practice for many years and wanted to express my gratitude to the entire team. I am particularly grateful to the reception staff member who has consistently shown me kindness, patience and understanding. The clinical staff member who manages my routine health appointments has been equally supportive and helpful, as has the doctor I see regularly. Every member of the reception team I have interacted with has been pleasant and professional. Thank you to everyone for the excellent care and service.

Friendly staff made the transition smooth

I recently became a patient at this practice. The doctors I have consulted with have been excellent, and I have found them to be very competent. The administrative staff have been particularly cooperative and supportive throughout my visits. I am grateful for the assistance provided by everyone at the practice.

Felt genuinely listened to at every appointment

I feel very fortunate to have been seen by a clinician at this practice. They are remarkably attentive and consistently take the time to listen to my concerns. They remember small details that make every appointment feel personal and genuinely compassionate. I never feel rushed during my visits and they always have time to address my worries thoroughly. They consistently go above and beyond, and I feel much more at ease knowing I have a healthcare professional who genuinely prioritises my wellbeing. I'm very pleased they are part of this practice and I'm very appreciative for their time and effort. Thank you for the excellent care.

Compassionate doctor who truly listens

Dr. Raju provided an exceptional consultation, attentively listening to my concerns and dedicating ample time to our discussion. The medical staff at the front desk were equally welcoming and supportive, creating a positive overall experience.

Dr Khan truly cares about her patients

I've been a patient at this practice for more than five years, and I can confidently say that the entire team, especially Dr. Khan, is exceptional. She truly stands out for her compassionate approach and genuine care. Dr. Khan is incredibly attentive, always ready to listen to her patients' concerns with empathy and understanding. Her dedication to patient care is remarkable, and I sincerely commend her professionalism and warmth.

Dr khan really listened and helped me

I've been a patient at this medical practice for more than a decade, and the healthcare professionals here consistently demonstrate exceptional compassion, expertise, and dedication. Dr. T Khan stands out as particularly empathetic and supportive. He took the time to provide a comprehensive explanation of my medical condition, which has significantly improved my day-to-day life. Additionally, the front desk staff are equally committed to patient care, always going above and beyond to assist patients in any way they can.

Quick and caring medical team downtown

Exceptional medical practice with consistently friendly staff who are quick to respond. I wholeheartedly endorse their services. Dr. T Khan is outstanding, and the receptionist is equally courteous and supportive. Highly recommended! 👌

Dr Khan saved my health today

Exceptional medical care at this practice. Dr Khan stands out as an incredibly compassionate and attentive general practitioner who consistently goes the extra mile to ensure patients receive the best possible treatment. The front desk team is equally impressive, demonstrating remarkable helpfulness and dedication. I can wholeheartedly endorse this surgery, as their level of service is truly outstanding and far surpasses the standard care found at many other medical facilities.

Dr Khan's team made my day

Excellent medical service with a compassionate approach. Dr. T Khan provides top-notch care, and the reception staff, particularly Mr. Zeeshan, who manages the front desk, are incredibly supportive and accommodating. The overall experience is professional and welcoming.

Kind staff helped me feel calm

The front desk staff and Dr. Khan demonstrate exceptional empathy and compassion when interacting with patients, making everyone feel heard and supported.

Longtime patient with caring dr khan

I've been a patient at this practice for nearly a decade, and their team consistently demonstrates exceptional courtesy. Dr. Khan, in particular, stands out for her compassionate approach and genuine care towards her patients.

Quick relief from my infection

Dr. Khan provided exceptional care during my challenging medical situation. When I was struggling with a severe infection, his treatment was outstanding and made a significant difference in my recovery.

Friendly staff and clear doctor's explanation

My interaction with the medical team and physicians was exceptional. Every staff member was incredibly supportive, and Dr. Tasneem Khan in particular provided a thorough and clear explanation of my care, which I greatly appreciated 👍🏻

Worst doctors ever at clinic visit

Dr. Hussain and Dr. Tasnim Khan are absolutely the most unprofessional medical practitioners I've ever encountered. Their bedside manner is shockingly disrespectful, and they demonstrate a complete lack of basic professional courtesy. Their rude demeanor is completely unacceptable.

Referral delays left me struggling for months

I've been experiencing breathing difficulties since October. During a follow-up appointment in April, I discovered that a referral recommended by a respiratory specialist in January—which was also supported by a chest physiotherapist—had not been made to the ear, nose and throat service. When I contacted the practice to clarify, I was initially told the referral had been completed, but a subsequent call revealed this was a misunderstanding involving a different referral. I was then informed by another staff member that the decision had been made not to proceed with the referral, as it was not considered "medically necessary," though I had not been consulted about this decision. A scheduled phone appointment for that Friday did not occur as planned; instead, it took place a week later when I was attending another medical appointment. During this conversation, I was told it was not the responsibility of the clinician involved, despite having been informed the previous week that it was. Overall, I have now spent ten months managing breathing difficulties, with three additional months of delay occurring due to the referral not being processed. While I recognise that waiting lists are lengthy due to resource constraints, I struggle to understand why a referral could not simply be initiated. This is not an isolated incident. Several years ago, a referral for physiotherapy regarding knee pain was declined, and I subsequently required crutches. Following that experience, I began attending appointments with someone else present due to concerns about not being heard. I have observed what appears to be a pattern of not fully engaging with patient concerns, leading to issues that seem avoidable. I have also noticed a marked difference in the approach taken when student clinicians are present, which feels performative. Notably, I have received particularly attentive care from student clinicians, which is why this feedback is not entirely negative.