Patient Experience Summary

Feedback reflects a mixed experience across appointment access, reception interactions, and clinical care. Appointment availability presents a significant challenge, with patients reporting difficulty securing same-day slots through phone booking and frustration with early morning calling windows. Reception experience varies considerably, with some patients praising welcoming and supportive staff who demonstrate genuine compassion, while others describe unprofessional and dismissive conduct that detracts from their visit.

Communication and listening emerge as important themes, with positive feedback highlighting attentive consultations where patients feel heard and valued, contrasted against concerns about rushed appointments and insufficient engagement with patient concerns. Clinical care receives substantial praise for compassion, expertise, and thoroughness, with many patients expressing confidence in the medical professionals and appreciation for comprehensive explanations of their treatment. However, some reviews cite concerns about responsiveness to urgent situations and gaps in administrative coordination, such as difficulties with referrals and medical sample handling. The practice's ability to provide continuity of care and demonstrate genuine empathy is frequently commended, though accessibility challenges and inconsistent reception professionalism remain areas of concern for some patients.

Appointment

58.90 %
Average

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

70.15 %
Great

Seen on time

62.40 %
Average

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HR

Humaira R. Google 8 months ago

Rating

Excellent!

Compassionate doctor who truly listens

Dr. Raju provided an exceptional consultation, attentively listening to my concerns and dedicating ample time to our discussion. The medical staff at the front desk were equally welcoming and supportive, creating a positive overall experience.

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MM

Monique M. Google 9 months ago

Rating

Excellent!

Dr Khan truly cares about her patients

I've been a patient at this practice for more than five years, and I can confidently say that the entire team, especially Dr. Khan, is exceptional. She truly stands out for her compassionate approach and genuine care. Dr. Khan is incredibly attentive, always ready to listen to her patients' concerns with empathy and understanding. Her dedication to patient care is remarkable, and I sincerely commend her professionalism and warmth.

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YK

Your K. Google 10 months ago

Rating

Excellent!

Dr khan really listened and helped me

I've been a patient at this medical practice for more than a decade, and the healthcare professionals here consistently demonstrate exceptional compassion, expertise, and dedication. Dr. T Khan stands out as particularly empathetic and supportive. He took the time to provide a comprehensive explanation of my medical condition, which has significantly improved my day-to-day life. Additionally, the front desk staff are equally committed to patient care, always going above and beyond to assist patients in any way they can.

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AK

Arfan K. Google 10 months ago

Rating

Excellent!

Quick and caring medical team downtown

Exceptional medical practice with consistently friendly staff who are quick to respond. I wholeheartedly endorse their services. Dr. T Khan is outstanding, and the receptionist is equally courteous and supportive. Highly recommended! 👌

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KK

Kam K. Google 10 months ago

Rating

Excellent!

Dr Khan saved my health today

Exceptional medical care at this practice. Dr Khan stands out as an incredibly compassionate and attentive general practitioner who consistently goes the extra mile to ensure patients receive the best possible treatment. The front desk team is equally impressive, demonstrating remarkable helpfulness and dedication. I can wholeheartedly endorse this surgery, as their level of service is truly outstanding and far surpasses the standard care found at many other medical facilities.

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JK

Jhangeer K. Google 10 months ago

Rating

Excellent!

Dr Khan's team made my day

Excellent medical service with a compassionate approach. Dr. T Khan provides top-notch care, and the reception staff, particularly Mr. Zeeshan, who manages the front desk, are incredibly supportive and accommodating. The overall experience is professional and welcoming.

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MK

Mehak K. Google 10 months ago

Rating

Excellent!

Kind staff helped me feel calm

The front desk staff and Dr. Khan demonstrate exceptional empathy and compassion when interacting with patients, making everyone feel heard and supported.

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MM

Maxxii M. Google 10 months ago

Rating

Excellent!

Longtime patient with caring dr khan

I've been a patient at this practice for nearly a decade, and their team consistently demonstrates exceptional courtesy. Dr. Khan, in particular, stands out for her compassionate approach and genuine care towards her patients.

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AK

Ayesha K. Google 10 months ago

Rating

Excellent!

Quick relief from my infection

Dr. Khan provided exceptional care during my challenging medical situation. When I was struggling with a severe infection, his treatment was outstanding and made a significant difference in my recovery.

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NI

Noor I. Google 10 months ago

Rating

Excellent!

Friendly staff and clear doctor's explanation

My interaction with the medical team and physicians was exceptional. Every staff member was incredibly supportive, and Dr. Tasneem Khan in particular provided a thorough and clear explanation of my care, which I greatly appreciated 👍🏻

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ZK

Zairah K. Google one year ago

Rating

Bad!

Worst doctors ever at clinic visit

Dr. Hussain and Dr. Tasnim Khan are absolutely the most unprofessional medical practitioners I've ever encountered. Their bedside manner is shockingly disrespectful, and they demonstrate a complete lack of basic professional courtesy. Their rude demeanor is completely unacceptable.

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NS

Nikhil S. Google one year ago

Rating

Excellent!

Traacie and Tea made my day better

Traacie and Tea have repeatedly showcased outstanding customer service excellence. Both team members are defined by their welcoming attitude, proactive assistance, and upbeat approach. We deeply appreciate the remarkable customer support you've delivered, which has been consistently compassionate and responsive.

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GC

Georgina C. Google one year ago

Rating

Bad!

Disorganized clinic with unhelpful receptionists

The level of care here is absolutely abysmal. Despite strictly adhering to their protocol of calling at 8 am for urgent appointments, I'm consistently denied and treated with contempt. The phone support is devastatingly inadequate, especially when I'm facing a critical medical situation requiring immediate medication. The male receptionist is consistently hostile and discourteous during phone interactions. Every single time I've needed to provide a medical sample, it either vanishes or they supply the incorrect collection container. When I required a referral to another medical facility, the reception staff were completely incapable of locating the correct contact information or referral details, which resulted in weeks of fruitless searching and personally contacting local health services. They appear to have no comprehension of local medical clinics or healthcare hubs. I can confidently state I've never encountered such a disorganized medical practice.

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M

Morina one year ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Best GP

I would like to mention specifically Dc Khan I am extremely impressed and delighted with her consultation . Very pleasant and helpful human doctor. I felt well informed on the benefits and risks of the treatment I am having for years always she gives me a needed time. Very helpful communications at reception every time Thank you Mrs TRACIE CHANCE I managed to remember your name.

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HM

Hadra M. Google one year ago

Rating

Excellent!

Great doctor who really listens

Exceptional healthcare provider who truly stands out from the rest.

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PS

Parnian S. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens

I've never encountered a more exceptional primary care physician than Dr. Tasneem Khan. I was completely unaware that medical care could be this outstanding. I feel incredibly fortunate to now be within her practice's service area.

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SK

Sana K. Google one year ago

Rating

Excellent!

Assiah helped us through everything

I am incredibly grateful to this outstanding medical practice, they genuinely prioritize patient well-being. Assiah is an absolute treasure who provided exceptional care. Dr. Tasneem and Dr. Wan have consistently been remarkable in their attentive listening and expert guidance. We have complete confidence that we are receiving top-notch medical support.

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ZH

Zoe H. Google one year ago

Rating

Excellent!

Friendly staff and caring doctors at clinic

The medical practice here is truly exceptional. Their phone and front desk support is incredibly efficient. What stands out is how the reception team goes above and beyond with their helpfulness and warmth - a refreshing change from other clinics I've experienced! Dr Khan was engaging and attentive, carefully listening to my concerns and collaborating with me to develop a comprehensive care strategy. I felt genuinely heard and valued, rather than just being processed like a routine case. Dr Wan was equally impressive, providing reassuring and compassionate care that helped alleviate my anxieties about new health challenges. Sincere appreciation to the entire staff for their outstanding service.

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NA

Naveed A. Google one year ago

Rating

Excellent!

Friendly staff made my day better

I am thoroughly satisfied with the exceptional service that was provided to me.

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AG

Amg G. Google one year ago

Rating

Excellent!

Decades of caring from dr khan

Exceptional medical practice with outstanding service from the front desk to the doctors. I've been a patient here for many years and have consistently received top-notch care. Dr. T Khan is truly an exceptional physician - the finest I've ever encountered. My heartfelt gratitude to the team at Queen Mary.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84913303
  • South Woodford Health Ctr 114 High Road South Woodford London E18 2QS

Patient Experience Summary

Feedback reflects a mixed experience across appointment access, reception interactions, and clinical care. Appointment availability presents a significant challenge, with patients reporting difficulty securing same-day slots through phone booking and frustration with early morning calling windows. Reception experience varies considerably, with some patients praising welcoming and supportive staff who demonstrate genuine compassion, while others describe unprofessional and dismissive conduct that detracts from their visit.

Communication and listening emerge as important themes, with positive feedback highlighting attentive consultations where patients feel heard and valued, contrasted against concerns about rushed appointments and insufficient engagement with patient concerns. Clinical care receives substantial praise for compassion, expertise, and thoroughness, with many patients expressing confidence in the medical professionals and appreciation for comprehensive explanations of their treatment. However, some reviews cite concerns about responsiveness to urgent situations and gaps in administrative coordination, such as difficulties with referrals and medical sample handling. The practice's ability to provide continuity of care and demonstrate genuine empathy is frequently commended, though accessibility challenges and inconsistent reception professionalism remain areas of concern for some patients.

Appointment

58.90 %
Average

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

70.15 %
Great

Seen on time

62.40 %
Average
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