Patient Experience Summary

Feedback across the file reveals a predominantly positive patient experience, though with notable service inconsistencies. Many patients commend the reception team's warmth and responsiveness, alongside clinical staff for their attentive listening and compassionate care. Appointment booking and access present a mixed picture: whilst some patients report straightforward scheduling and minimal waiting times, others describe significant difficulties obtaining same-day appointments through phone booking, with frustration over early morning call requirements and limited availability. Communication quality varies considerably, with patients appreciating thorough explanations during consultations but others reporting instances where concerns were not fully addressed or referral processing experienced unexplained delays. Reception experience emerges as a key differentiator, with some staff members receiving specific praise for genuine helpfulness and courtesy, whilst isolated reports indicate instances of unresponsiveness during urgent situations and lack of compassion.

The practice demonstrates strong continuity of care for established patients, with many expressing confidence in their ongoing relationships with clinicians. However, concerns surface around referral management and handling of urgent requests, where communication breakdowns and administrative delays have occasionally left patients without clarity or timely action. The welcoming environment and professional demeanor of most staff members are consistently highlighted as positive, though service quality appears inconsistent across different team members and situations. Overall, the practice receives strong endorsement from the majority of patients, particularly regarding clinical expertise and supportive care, though improvements in appointment access systems and urgent situation responsiveness would enhance the patient experience.

Appointment

68.50 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

78.90 %
Great

Respect

76.80 %
Great

Seen on time

70.20 %
Great

Filter

NS

Nikhil S. Google one year ago

Rating

Excellent!

Traacie and Tea made my day better

Traacie and Tea have repeatedly showcased outstanding customer service excellence. Both team members are defined by their welcoming attitude, proactive assistance, and upbeat approach. We deeply appreciate the remarkable customer support you've delivered, which has been consistently compassionate and responsive.

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GC

Georgina C. Google one year ago

Rating

Bad!

Disorganized clinic with unhelpful receptionists

The level of care here is absolutely abysmal. Despite strictly adhering to their protocol of calling at 8 am for urgent appointments, I'm consistently denied and treated with contempt. The phone support is devastatingly inadequate, especially when I'm facing a critical medical situation requiring immediate medication. The male receptionist is consistently hostile and discourteous during phone interactions. Every single time I've needed to provide a medical sample, it either vanishes or they supply the incorrect collection container. When I required a referral to another medical facility, the reception staff were completely incapable of locating the correct contact information or referral details, which resulted in weeks of fruitless searching and personally contacting local health services. They appear to have no comprehension of local medical clinics or healthcare hubs. I can confidently state I've never encountered such a disorganized medical practice.

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M

Morina one year ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Best GP

I would like to mention specifically Dc Khan I am extremely impressed and delighted with her consultation . Very pleasant and helpful human doctor. I felt well informed on the benefits and risks of the treatment I am having for years always she gives me a needed time. Very helpful communications at reception every time Thank you Mrs TRACIE CHANCE I managed to remember your name.

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HM

Hadra M. Google one year ago

Rating

Excellent!

Great doctor who really listens

Exceptional healthcare provider who truly stands out from the rest.

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PS

Parnian S. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens

I've never encountered a more exceptional primary care physician than Dr. Tasneem Khan. I was completely unaware that medical care could be this outstanding. I feel incredibly fortunate to now be within her practice's service area.

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SK

Sana K. Google one year ago

Rating

Excellent!

Assiah helped us through everything

I am incredibly grateful to this outstanding medical practice, they genuinely prioritize patient well-being. Assiah is an absolute treasure who provided exceptional care. Dr. Tasneem and Dr. Wan have consistently been remarkable in their attentive listening and expert guidance. We have complete confidence that we are receiving top-notch medical support.

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ZH

Zoe H. Google 2 years ago

Rating

Excellent!

Friendly staff and caring doctors at clinic

The medical practice here is truly exceptional. Their phone and front desk support is incredibly efficient. What stands out is how the reception team goes above and beyond with their helpfulness and warmth - a refreshing change from other clinics I've experienced! Dr Khan was engaging and attentive, carefully listening to my concerns and collaborating with me to develop a comprehensive care strategy. I felt genuinely heard and valued, rather than just being processed like a routine case. Dr Wan was equally impressive, providing reassuring and compassionate care that helped alleviate my anxieties about new health challenges. Sincere appreciation to the entire staff for their outstanding service.

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NA

Naveed A. Google 2 years ago

Rating

Excellent!

Friendly staff made my day better

I am thoroughly satisfied with the exceptional service that was provided to me.

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AG

Amg G. Google 2 years ago

Rating

Excellent!

Decades of caring from dr khan

Exceptional medical practice with outstanding service from the front desk to the doctors. I've been a patient here for many years and have consistently received top-notch care. Dr. T Khan is truly an exceptional physician - the finest I've ever encountered. My heartfelt gratitude to the team at Queen Mary.

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JH

J H. Google 2 years ago

Rating

Excellent!

Dr Chi saved our family's health

The entire medical practice is absolutely exceptional! The front desk staff are incredibly supportive, consistently going above and beyond to schedule appointments and resolve any issues. Dr. Chi is simply outstanding! He's the epitome of professionalism and compassion. My kids absolutely adore him. I would wholeheartedly endorse this general practice with complete confidence, and if anyone finds fault with this place, they clearly haven't experienced the truly subpar and disorganized healthcare facilities in the Woodford Green vicinity.

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HF

Helga F. Google 2 years ago

Rating

Excellent!

Kind doctor and friendly staff

Dr. Tasneem Khan is absolutely the top physician I've encountered during my time in England! The staff at the reception are incredibly friendly and welcoming. I cannot recommend this medical practice highly enough - it's truly exceptional.

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DB

Daniel B. Google 2 years ago

Rating

Excellent!

Trusted doctor for three decades now

I've been a patient at this medical practice for more than three decades, and Dr. Khan along with the entire staff consistently provide exceptional care with a welcoming and approachable demeanor. My sincere appreciation goes out to them.

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MM

Malik M. Google 2 years ago

Rating

Bad!

Unhelpful staff during urgent medical need

Front desk staff show no compassion Completely unresponsive to urgent situation and unwilling to connect with the physician on call. Extremely aggravating

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MS

Monaza S. Google 2 years ago

Rating

Excellent!

Quick same-day blood work magic

I've been a devoted patient at this medical practice for numerous years, and each encounter reinforces my continued loyalty. The appointment scheduling is incredibly convenient, boasting an impressive 9/10 success rate for same-day consultations. The front desk personnel are not only consummate professionals but also remarkably approachable, warm, and genuinely compassionate. Dr. Tasneem Khan, my primary care physician, embodies the essence of a thoughtful and attentive medical professional. She consistently dedicates herself to addressing my healthcare concerns with exceptional thoroughness and care. A particularly memorable moment occurred during a visit with the nurse when I mentioned needing a blood work form. Without hesitation, she immediately completed the paperwork right then and there. Fortuitously, Asiya, the phlebotomist, was nearby and kindly offered to perform my blood draw on the spot. This level of responsiveness and consideration is not an isolated incident but rather the hallmark of this practice's approach. In summary, the team at this surgery merits significant recognition for their unwavering commitment and authentic compassion. Their dedication to patient care, complemented by their infectious positivity, truly distinguishes them. They transcend the role of mere healthcare providers, functioning more like a supportive extended family, and their exceptional efforts deserve the highest commendation.

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NN

Nina N. Google 2 years ago

Rating

Excellent!

Kind doctor who truly listens

Dr. Tasneem Khan stands out as the most exceptional physician I've encountered during my adult years. Her approach is marked by genuine humility and approachability. She listens with remarkable attentiveness, creates a comfortable environment where patients never feel hurried, and provides a sense of comprehensive, compassionate care. These seemingly straightforward attributes are remarkably rare in modern healthcare, yet she executes them with remarkable skill.

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DH

Diana H. Google 2 years ago

Rating

Excellent!

Friendly staff made my doctor's visit better

The most delightful and welcoming medical practice reception team I've encountered, truly demonstrating genuine compassion. Scheduling appointments is a breeze, and their warmth and kindness are exceptional.

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SN

Su N. Google 2 years ago

Rating

Excellent!

Mom felt comfortable with Dr Khan

I accompanied my elderly mother to the clinic yesterday and had the pleasure of meeting Dr. Khan. She was absolutely wonderful - compassionate, gentle, and she immediately helped my mother feel comfortable. Her examination was incredibly comprehensive and professional. We are truly grateful for such exceptional medical attention.

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EW

Empress W. Google 3 years ago

Rating

Excellent!

Six years and still impressed here

I've been a patient at this medical practice for six years, and without a doubt, it's the most exceptional healthcare provider I've encountered. The reception and administrative staff are extraordinary, consistently delivering a five-star experience in terms of welcoming and supporting patients. They truly go the extra mile, ensuring efficient and prompt service. The medical professionals are outstanding - engaging, warm, and always delighted to interact with patients. Their level of professionalism is remarkable, and they maintain a proactive approach to healthcare. I cannot adequately express my gratitude for their incredible compassion, understanding, and genuine care. I have complete confidence in their abilities and feel assured that my health is their utmost priority, as demonstrated through their consistently thoughtful actions. My heartfelt thanks go to the remarkable Dr. Khan and her incredible team at Queen Mary Practice.

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KK

Katy K. Google 3 years ago

Rating

Excellent!

Dr Khan's compassionate care saved us

Dr. Khan and the entire team at this medical center have consistently been exceptional. They have continuously demonstrated extraordinary dedication to my family's healthcare across multiple generations, and even amidst today's overwhelming patient loads, they always provide unhurried, empathetic attention. It's truly remarkable to have a family physician who genuinely understands us and whom we completely trust - something that has become increasingly uncommon in modern healthcare.

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AA

Addy A. Google 3 years ago

Rating

Excellent!

Chickenpox rescue at queenmary gp

Dr. Khan is an absolute lifesaver! When my chickenpox was spiraling and causing me serious discomfort, I consulted her at Queenmary GP. Her expert care quickly turned things around, and I experienced significant improvement in just a few days!

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PARTNER
Patient Feedback Champion

This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.

Verified by GP Ratings
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84913303
  • South Woodford Health Ctr 114 High Road South Woodford London E18 2QS

Patient Experience Summary

Feedback across the file reveals a predominantly positive patient experience, though with notable service inconsistencies. Many patients commend the reception team's warmth and responsiveness, alongside clinical staff for their attentive listening and compassionate care. Appointment booking and access present a mixed picture: whilst some patients report straightforward scheduling and minimal waiting times, others describe significant difficulties obtaining same-day appointments through phone booking, with frustration over early morning call requirements and limited availability. Communication quality varies considerably, with patients appreciating thorough explanations during consultations but others reporting instances where concerns were not fully addressed or referral processing experienced unexplained delays. Reception experience emerges as a key differentiator, with some staff members receiving specific praise for genuine helpfulness and courtesy, whilst isolated reports indicate instances of unresponsiveness during urgent situations and lack of compassion.

The practice demonstrates strong continuity of care for established patients, with many expressing confidence in their ongoing relationships with clinicians. However, concerns surface around referral management and handling of urgent requests, where communication breakdowns and administrative delays have occasionally left patients without clarity or timely action. The welcoming environment and professional demeanor of most staff members are consistently highlighted as positive, though service quality appears inconsistent across different team members and situations. Overall, the practice receives strong endorsement from the majority of patients, particularly regarding clinical expertise and supportive care, though improvements in appointment access systems and urgent situation responsiveness would enhance the patient experience.

Appointment

68.50 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

78.90 %
Great

Respect

76.80 %
Great

Seen on time

70.20 %
Great
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