Patient Experience Summary

Feedback reflects a mixed experience across appointment access, reception interactions, and clinical care. Appointment availability presents a significant challenge, with patients reporting difficulty securing same-day slots through phone booking and frustration with early morning calling windows. Reception experience varies considerably, with some patients praising welcoming and supportive staff who demonstrate genuine compassion, while others describe unprofessional and dismissive conduct that detracts from their visit.

Communication and listening emerge as important themes, with positive feedback highlighting attentive consultations where patients feel heard and valued, contrasted against concerns about rushed appointments and insufficient engagement with patient concerns. Clinical care receives substantial praise for compassion, expertise, and thoroughness, with many patients expressing confidence in the medical professionals and appreciation for comprehensive explanations of their treatment. However, some reviews cite concerns about responsiveness to urgent situations and gaps in administrative coordination, such as difficulties with referrals and medical sample handling. The practice's ability to provide continuity of care and demonstrate genuine empathy is frequently commended, though accessibility challenges and inconsistent reception professionalism remain areas of concern for some patients.

Appointment

58.90 %
Average

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

70.15 %
Great

Seen on time

62.40 %
Average

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JH

J H. Google one year ago

Rating

Excellent!

Dr Chi saved our family's health

The entire medical practice is absolutely exceptional! The front desk staff are incredibly supportive, consistently going above and beyond to schedule appointments and resolve any issues. Dr. Chi is simply outstanding! He's the epitome of professionalism and compassion. My kids absolutely adore him. I would wholeheartedly endorse this general practice with complete confidence, and if anyone finds fault with this place, they clearly haven't experienced the truly subpar and disorganized healthcare facilities in the Woodford Green vicinity.

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HF

Helga F. Google one year ago

Rating

Excellent!

Kind doctor and friendly staff

Dr. Tasneem Khan is absolutely the top physician I've encountered during my time in England! The staff at the reception are incredibly friendly and welcoming. I cannot recommend this medical practice highly enough - it's truly exceptional.

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DB

Daniel B. Google 2 years ago

Rating

Excellent!

Trusted doctor for three decades now

I've been a patient at this medical practice for more than three decades, and Dr. Khan along with the entire staff consistently provide exceptional care with a welcoming and approachable demeanor. My sincere appreciation goes out to them.

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MM

Malik M. Google 2 years ago

Rating

Bad!

Unhelpful staff during urgent medical need

Front desk staff show no compassion Completely unresponsive to urgent situation and unwilling to connect with the physician on call. Extremely aggravating

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MS

Monaza S. Google 2 years ago

Rating

Excellent!

Quick same-day blood work magic

I've been a devoted patient at this medical practice for numerous years, and each encounter reinforces my continued loyalty. The appointment scheduling is incredibly convenient, boasting an impressive 9/10 success rate for same-day consultations. The front desk personnel are not only consummate professionals but also remarkably approachable, warm, and genuinely compassionate. Dr. Tasneem Khan, my primary care physician, embodies the essence of a thoughtful and attentive medical professional. She consistently dedicates herself to addressing my healthcare concerns with exceptional thoroughness and care. A particularly memorable moment occurred during a visit with the nurse when I mentioned needing a blood work form. Without hesitation, she immediately completed the paperwork right then and there. Fortuitously, Asiya, the phlebotomist, was nearby and kindly offered to perform my blood draw on the spot. This level of responsiveness and consideration is not an isolated incident but rather the hallmark of this practice's approach. In summary, the team at this surgery merits significant recognition for their unwavering commitment and authentic compassion. Their dedication to patient care, complemented by their infectious positivity, truly distinguishes them. They transcend the role of mere healthcare providers, functioning more like a supportive extended family, and their exceptional efforts deserve the highest commendation.

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NN

Nina N. Google 2 years ago

Rating

Excellent!

Kind doctor who truly listens

Dr. Tasneem Khan stands out as the most exceptional physician I've encountered during my adult years. Her approach is marked by genuine humility and approachability. She listens with remarkable attentiveness, creates a comfortable environment where patients never feel hurried, and provides a sense of comprehensive, compassionate care. These seemingly straightforward attributes are remarkably rare in modern healthcare, yet she executes them with remarkable skill.

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DH

Diana H. Google 2 years ago

Rating

Excellent!

Friendly staff made my doctor's visit better

The most delightful and welcoming medical practice reception team I've encountered, truly demonstrating genuine compassion. Scheduling appointments is a breeze, and their warmth and kindness are exceptional.

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SN

Su N. Google 2 years ago

Rating

Excellent!

Mom felt comfortable with Dr Khan

I accompanied my elderly mother to the clinic yesterday and had the pleasure of meeting Dr. Khan. She was absolutely wonderful - compassionate, gentle, and she immediately helped my mother feel comfortable. Her examination was incredibly comprehensive and professional. We are truly grateful for such exceptional medical attention.

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EW

Empress W. Google 2 years ago

Rating

Excellent!

Six years and still impressed here

I've been a patient at this medical practice for six years, and without a doubt, it's the most exceptional healthcare provider I've encountered. The reception and administrative staff are extraordinary, consistently delivering a five-star experience in terms of welcoming and supporting patients. They truly go the extra mile, ensuring efficient and prompt service. The medical professionals are outstanding - engaging, warm, and always delighted to interact with patients. Their level of professionalism is remarkable, and they maintain a proactive approach to healthcare. I cannot adequately express my gratitude for their incredible compassion, understanding, and genuine care. I have complete confidence in their abilities and feel assured that my health is their utmost priority, as demonstrated through their consistently thoughtful actions. My heartfelt thanks go to the remarkable Dr. Khan and her incredible team at Queen Mary Practice.

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KK

Katy K. Google 3 years ago

Rating

Excellent!

Dr Khan's compassionate care saved us

Dr. Khan and the entire team at this medical center have consistently been exceptional. They have continuously demonstrated extraordinary dedication to my family's healthcare across multiple generations, and even amidst today's overwhelming patient loads, they always provide unhurried, empathetic attention. It's truly remarkable to have a family physician who genuinely understands us and whom we completely trust - something that has become increasingly uncommon in modern healthcare.

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AA

Addy A. Google 3 years ago

Rating

Excellent!

Chickenpox rescue at queenmary gp

Dr. Khan is an absolute lifesaver! When my chickenpox was spiraling and causing me serious discomfort, I consulted her at Queenmary GP. Her expert care quickly turned things around, and I experienced significant improvement in just a few days!

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GG

Grundy G. Google 3 years ago

Rating

Excellent!

Skilled surgeon put me at ease

One of the most exceptional surgical experiences I've undergone - incredibly supportive staff and an outstanding physician!

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JC

Jess C. Google 3 years ago

Rating

Excellent!

Quick care when I fainted outside

I've been receiving medical care at Queen Mary's Practice for more than 12 months. Managing a couple of long-term health issues while caring for two young children means I'm a frequent visitor to the clinic. Throughout my experience, I've been consistently amazed by the exceptional kindness and professionalism of both the reception team and all the physicians I've consulted. Securing appointments has always been straightforward when needed. Just today, the staff demonstrated extraordinary compassion - when I collapsed outside their facility, they immediately placed me in a room with a bed, contacted emergency services, and remained with me until the ambulance arrived. Their level of support was truly outstanding. Dr. Khan even took the time to telephone me in the evening to check on my condition. I cannot recommend this medical practice highly enough!

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SS

Stuart S. Google 3 years ago

Rating

Excellent!

Lifesaving care when I needed it most

Dr Khan and her team are outstanding. Every staff member is incredibly supportive and consistently surpass the typical standard of care. While many people often criticize their general practitioners and medical receptionists, I have nothing but praise for The QM Practice. I experienced a rapid and severe health decline towards the end of 2021.... Dr Khan was phenomenal and employed every possible approach to ensure my treatment. This ultimately led to a two-week hospital stay, which demonstrates the seriousness of my condition. Without Dr Khan and her dedicated team, I genuinely believe my outcome could have been much worse......... A MASSIVE thank you to everyone!

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SG

Sharon G. Google 3 years ago

Rating

Excellent!

Quick flu shot with no wait

Just received my walk-in flu vaccination. The reception team was as courteous as ever, and my wait was minimal at just 5 minutes. The staff consistently demonstrate warmth and provide genuinely convenient appointment options. I wholeheartedly endorse this medical practice.

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NS

Neel S. Google 3 years ago

Rating

Bad!

Terrible care from Dr Khan's office

This medical team demonstrates a profound lack of competence, knowledge, and professional skill. I strongly advise seeking alternative healthcare providers. Dr Khan, in particular, stands out as exceptionally subpar among an already inadequate group.

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TF

Talia F. Google 3 years ago

Rating

Excellent!

Dr Khan made my day better

I'm thoroughly impressed with this medical practice, Dr Khan is truly outstanding and the front desk staff (especially the male receptionist whose name escapes me) are consistently incredibly supportive, which sadly appears to be uncommon in healthcare settings! I wholeheartedly endorse QMP.

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SB

Shu B. Google 4 years ago

Rating

Excellent!

Smooth surgery with friendly welcome

Exceptional medical procedure with an incredibly supportive front desk team - something you don't often encounter these days!

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DA

Dr A. Google 4 years ago

Rating

Excellent!

Compassionate doctor who truly listens

Dr. Tasneem Khan Khan stands out as an exceptional general practitioner, distinguished by her extraordinary compassionate approach to patient care. Her ability to empathize with patients is truly remarkable and sets her apart.

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LB

Leonie B. Google 4 years ago

Rating

Bad!

Rude doctor made me feel awful

My first encounter with a truly disappointing GP practice occurred when I registered here. During a phone consultation with Dr. Khan, I shared my health concerns and requested an x-ray, as recommended by both 111 and the hospital. Her demeanor immediately shifted, dismissively stating she wouldn't authorize the x-ray and accusing her of wasting hospital time. When I explained my significant pain and desire for reassurance, she coldly responded that they "do not do x-rays for peace of mind." Her communication was incredibly unprofessional, consistently interrupting me and refusing to provide a constructive explanation for denying the x-ray, instead demanding I stop requesting it. During a subsequent face-to-face appointment, she was accompanied by two student doctors and adopted a completely different, overly pleasant persona, which felt disingenuous and uncomfortable given our previous interaction. The profound lack of compassion, understanding, and basic human empathy was deeply hurtful, leaving me feeling both emotionally devastated and frustrated. However, I must acknowledge the practice's male receptionist, who was remarkably kind and supportive during our conversation - a reminder that genuine compassion still exists.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84913303
  • South Woodford Health Ctr 114 High Road South Woodford London E18 2QS

Patient Experience Summary

Feedback reflects a mixed experience across appointment access, reception interactions, and clinical care. Appointment availability presents a significant challenge, with patients reporting difficulty securing same-day slots through phone booking and frustration with early morning calling windows. Reception experience varies considerably, with some patients praising welcoming and supportive staff who demonstrate genuine compassion, while others describe unprofessional and dismissive conduct that detracts from their visit.

Communication and listening emerge as important themes, with positive feedback highlighting attentive consultations where patients feel heard and valued, contrasted against concerns about rushed appointments and insufficient engagement with patient concerns. Clinical care receives substantial praise for compassion, expertise, and thoroughness, with many patients expressing confidence in the medical professionals and appreciation for comprehensive explanations of their treatment. However, some reviews cite concerns about responsiveness to urgent situations and gaps in administrative coordination, such as difficulties with referrals and medical sample handling. The practice's ability to provide continuity of care and demonstrate genuine empathy is frequently commended, though accessibility challenges and inconsistent reception professionalism remain areas of concern for some patients.

Appointment

58.90 %
Average

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

70.15 %
Great

Seen on time

62.40 %
Average
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