Queen Mary Practice

Worst customer service I've ever seen

What an absolutely dreadful encounter! The front desk staff display a complete lack of professionalism, exhibiting hostile and intimidating conduct. Do yourself a massive favor and steer clear of this place entirely.

Friendly care from Dr Khan's team

Exceptional medical care! The entire staff, including Dr. Khan, consistently demonstrate outstanding helpfulness and go above and beyond to assist patients. As a recent addition to their practice, I am thoroughly impressed and have only the highest commendation. My sincere gratitude to Queen Mary's!

Rushed doctors ignored my health concerns

The absolute lowest point of my medical experience - zero assistance whatsoever. One receptionist attempts to be somewhat helpful, but the physician refuses to even acknowledge my concerns, constantly emphasizing their limited time and other waiting patients. There's a complete lack of empathy, and they never genuinely listen to my issues, which consistently leaves me frustrated. Every single visit ends without resolving anything. These doctors seem entirely disinterested in their professional responsibilities, appearing as if they're just going through the motions without genuine commitment. The fundamental purpose of medical care is to provide comfort and support to patients, yet they achieve the exact opposite, causing significant distress. These are unquestionably the most terrible medical professionals I've ever encountered.

Dr khan saved my medical visit

The personnel at this location are incredibly supportive, and Dr. Khan is truly exceptional.

Terrible healthcare with zero patient care

Extremely poor service 👎. It's clear they have no concern for patient welfare. The clinic seems to operate purely for financial gain, giving the impression they're solely motivated by government funding per patient. I strongly believe regulatory authorities should launch an investigation and revoke their operating license 👎

Quick morning appointment with caring staff

I'm puzzled by the critical remarks posted here. The personnel are incredibly welcoming and supportive, and Dr. K is truly exceptional. While it's admittedly inconvenient to have to call as early as 8:30am, this is standard procedure at virtually all medical practices when seeking same-day appointments. Given the extraordinary circumstances of the current pandemic, we should extend more compassion and patience towards the hardworking staff at this medical facility.

Friendly team made my checkup easy

The medical professionals and administrative team consistently provide exceptional support. This healthcare facility comes with my strongest endorsement.

Friendly help made my day better

I am thoroughly satisfied with the exceptional service provided to me.

Impossible to book an appointment by phone

Making an appointment here is incredibly aggravating. Despite being advised to call at 8:30, by 8:34 all slots have vanished after repeatedly attempting to connect—17 times, no less—only to be informed that the clinic actually starts at 8am with patients booking appointments as early as 8:15. This system seems fundamentally unfair to patients who can't physically arrive quickly and must depend on telephone scheduling. The website's information is completely deceptive and misleading. I'm seriously considering finding a new medical practice that offers a more reasonable and accessible appointment process.

Impossible to book a doctor's appointment

In theory, it's completely impractical to schedule an appointment by phone at 8:30 AM for the same day (before 2 PM). This is unacceptable! And if you call at 8:35, suddenly there are no available slots... Bookings are only possible after two weeks! You could potentially die in those two weeks, and they wouldn't care! At the doctor's office, you're given a mere 5 minutes. They barely pay attention, glossing over your concerns and not truly listening to what you're saying. When you're already feeling unwell and receive such treatment, it only makes you feel worse! The medical practice itself might be decent, but their service is absolutely terrible! Extremely poor!

Receptionist killed my mood but dr khan saved it

The front desk staff is completely ineffective; whenever I interact with her, she appears utterly disinterested and listless. I understand that her role likely isn't straightforward, but she genuinely transforms the encounter into something unpleasant. That said, Dr Khan is wonderful.