Queen Mary Practice

Skilled surgeon put me at ease

One of the most exceptional surgical experiences I've undergone - incredibly supportive staff and an outstanding physician!

Quick care when I fainted outside

I've been receiving medical care at Queen Mary's Practice for more than 12 months. Managing a couple of long-term health issues while caring for two young children means I'm a frequent visitor to the clinic. Throughout my experience, I've been consistently amazed by the exceptional kindness and professionalism of both the reception team and all the physicians I've consulted. Securing appointments has always been straightforward when needed. Just today, the staff demonstrated extraordinary compassion - when I collapsed outside their facility, they immediately placed me in a room with a bed, contacted emergency services, and remained with me until the ambulance arrived. Their level of support was truly outstanding. Dr. Khan even took the time to telephone me in the evening to check on my condition. I cannot recommend this medical practice highly enough!

Lifesaving care when I needed it most

Dr Khan and her team are outstanding. Every staff member is incredibly supportive and consistently surpass the typical standard of care. While many people often criticize their general practitioners and medical receptionists, I have nothing but praise for The QM Practice. I experienced a rapid and severe health decline towards the end of 2021.... Dr Khan was phenomenal and employed every possible approach to ensure my treatment. This ultimately led to a two-week hospital stay, which demonstrates the seriousness of my condition. Without Dr Khan and her dedicated team, I genuinely believe my outcome could have been much worse......... A MASSIVE thank you to everyone!

Quick flu shot with no wait

Just received my walk-in flu vaccination. The reception team was as courteous as ever, and my wait was minimal at just 5 minutes. The staff consistently demonstrate warmth and provide genuinely convenient appointment options. I wholeheartedly endorse this medical practice.

Terrible care from Dr Khan's office

This medical team demonstrates a profound lack of competence, knowledge, and professional skill. I strongly advise seeking alternative healthcare providers. Dr Khan, in particular, stands out as exceptionally subpar among an already inadequate group.

Dr Khan made my day better

I'm thoroughly impressed with this medical practice, Dr Khan is truly outstanding and the front desk staff (especially the male receptionist whose name escapes me) are consistently incredibly supportive, which sadly appears to be uncommon in healthcare settings! I wholeheartedly endorse QMP.

Smooth surgery with friendly welcome

Exceptional medical procedure with an incredibly supportive front desk team - something you don't often encounter these days!

Compassionate doctor who truly listens

Dr. Tasneem Khan Khan stands out as an exceptional general practitioner, distinguished by her extraordinary compassionate approach to patient care. Her ability to empathize with patients is truly remarkable and sets her apart.

Rude doctor made me feel awful

My first encounter with a truly disappointing GP practice occurred when I registered here. During a phone consultation with Dr. Khan, I shared my health concerns and requested an x-ray, as recommended by both 111 and the hospital. Her demeanor immediately shifted, dismissively stating she wouldn't authorize the x-ray and accusing her of wasting hospital time. When I explained my significant pain and desire for reassurance, she coldly responded that they "do not do x-rays for peace of mind." Her communication was incredibly unprofessional, consistently interrupting me and refusing to provide a constructive explanation for denying the x-ray, instead demanding I stop requesting it. During a subsequent face-to-face appointment, she was accompanied by two student doctors and adopted a completely different, overly pleasant persona, which felt disingenuous and uncomfortable given our previous interaction. The profound lack of compassion, understanding, and basic human empathy was deeply hurtful, leaving me feeling both emotionally devastated and frustrated. However, I must acknowledge the practice's male receptionist, who was remarkably kind and supportive during our conversation - a reminder that genuine compassion still exists.

Worst customer service I've ever seen

What an absolutely dreadful encounter! The front desk staff display a complete lack of professionalism, exhibiting hostile and intimidating conduct. Do yourself a massive favor and steer clear of this place entirely.

Friendly care from Dr Khan's team

Exceptional medical care! The entire staff, including Dr. Khan, consistently demonstrate outstanding helpfulness and go above and beyond to assist patients. As a recent addition to their practice, I am thoroughly impressed and have only the highest commendation. My sincere gratitude to Queen Mary's!

Rushed doctors ignored my health concerns

The absolute lowest point of my medical experience - zero assistance whatsoever. One receptionist attempts to be somewhat helpful, but the physician refuses to even acknowledge my concerns, constantly emphasizing their limited time and other waiting patients. There's a complete lack of empathy, and they never genuinely listen to my issues, which consistently leaves me frustrated. Every single visit ends without resolving anything. These doctors seem entirely disinterested in their professional responsibilities, appearing as if they're just going through the motions without genuine commitment. The fundamental purpose of medical care is to provide comfort and support to patients, yet they achieve the exact opposite, causing significant distress. These are unquestionably the most terrible medical professionals I've ever encountered.

Dr khan saved my medical visit

The personnel at this location are incredibly supportive, and Dr. Khan is truly exceptional.

Terrible healthcare with zero patient care

Extremely poor service 👎. It's clear they have no concern for patient welfare. The clinic seems to operate purely for financial gain, giving the impression they're solely motivated by government funding per patient. I strongly believe regulatory authorities should launch an investigation and revoke their operating license 👎

Quick morning appointment with caring staff

I'm puzzled by the critical remarks posted here. The personnel are incredibly welcoming and supportive, and Dr. K is truly exceptional. While it's admittedly inconvenient to have to call as early as 8:30am, this is standard procedure at virtually all medical practices when seeking same-day appointments. Given the extraordinary circumstances of the current pandemic, we should extend more compassion and patience towards the hardworking staff at this medical facility.

Friendly team made my checkup easy

The medical professionals and administrative team consistently provide exceptional support. This healthcare facility comes with my strongest endorsement.

Friendly help made my day better

I am thoroughly satisfied with the exceptional service provided to me.

Impossible to book an appointment by phone

Making an appointment here is incredibly aggravating. Despite being advised to call at 8:30, by 8:34 all slots have vanished after repeatedly attempting to connect—17 times, no less—only to be informed that the clinic actually starts at 8am with patients booking appointments as early as 8:15. This system seems fundamentally unfair to patients who can't physically arrive quickly and must depend on telephone scheduling. The website's information is completely deceptive and misleading. I'm seriously considering finding a new medical practice that offers a more reasonable and accessible appointment process.

Impossible to book a doctor's appointment

In theory, it's completely impractical to schedule an appointment by phone at 8:30 AM for the same day (before 2 PM). This is unacceptable! And if you call at 8:35, suddenly there are no available slots... Bookings are only possible after two weeks! You could potentially die in those two weeks, and they wouldn't care! At the doctor's office, you're given a mere 5 minutes. They barely pay attention, glossing over your concerns and not truly listening to what you're saying. When you're already feeling unwell and receive such treatment, it only makes you feel worse! The medical practice itself might be decent, but their service is absolutely terrible! Extremely poor!

Receptionist killed my mood but dr khan saved it

The front desk staff is completely ineffective; whenever I interact with her, she appears utterly disinterested and listless. I understand that her role likely isn't straightforward, but she genuinely transforms the encounter into something unpleasant. That said, Dr Khan is wonderful.