Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average

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JC

Jo C. Google 9 months ago

Rating

Excellent!

Excellent doctor with compassionate and effective care

Dr. Farooq demonstrated exceptional patient care, offering valuable guidance and achieving a successful result. Highly advised for anyone seeking their services.

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JN

Jason N. Google 9 months ago

Rating

Excellent!

Friendly doctor provides excellent personalized care

Dr. Farooq provided exceptional assistance and was incredibly supportive during my visit.

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HH

Hanad H. Google 9 months ago

Rating

Excellent!

Compassionate care and clear communication with doctor

Excellent interaction with the physician, with clear and effective communication throughout the appointment.

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EB

Esther B. Google 9 months ago

Rating

Excellent!

Great care and consistent medical support

Throughout my lengthy tenure with this medical practice, they have consistently demonstrated exceptional responsiveness and care whenever I've encountered any concerns or problems.

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AW

Angelina W. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Extremely approachable and personable general practitioner.

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AR

Abdurrahman R. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Rafique truly exceeded my expectations. He attentively listened to my concerns, utilized visual aids to clarify details, and made sure I comprehended everything completely. I was incredibly impressed by his approach and thoroughness.

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ZK

Zerina K. Google 9 months ago

Rating

Excellent!

Amazing service with caring and professional staff

The staff here are absolutely phenomenal! Each team member goes above and beyond, demonstrating exceptional communication skills, offering incredible assistance, and consistently showing a willingness to help. Dr. Farooq Rafique, in particular, stands out as an outstanding professional—compassionate, knowledgeable, and genuinely attentive to patient needs.

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SJ

Sandra J. Google 9 months ago

Rating

Excellent!

Exceptional gp who made my healthcare journey smooth

Absolutely phenomenal healthcare professional who exceeded all my expectations! This doctor was incredibly welcoming and open, which immediately put me at ease. I'm typically someone who experiences significant anxiety around medical appointments, but the entire process was smooth and reassuring. My referral was processed remarkably quickly, and the communication has been consistently excellent. If I could rate this GP higher than five stars, I absolutely would - they truly deserve a perfect 10!

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FA

Faisal A. Google 9 months ago

Rating

Excellent!

Compassionate doctor helps elderly with care

Dr. Rafique at Queens Park was absolutely wonderful to interact with. He demonstrated exceptional care and support, particularly when assisting my elderly father, making him a truly valuable member of the medical team.

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HA

Hamsa A. Google 9 months ago

Rating

Excellent!

Friendly staff saved the day for me

The staff demonstrated exceptional kindness and went above and beyond to provide me with tremendous assistance.

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RP

Roland P. Google 9 months ago

Rating

Excellent!

Compassionate doctor provides clarity and comfort

Dr. Rafique provided a comprehensive and comforting interpretation of my medical records, and his recommended follow-up care was equally professional and thoughtful.

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HM

Heba M. Google 9 months ago

Rating

Excellent!

Compassionate care and quick service at its best

I was thoroughly impressed by the swift and professional service provided at this medical facility. Dr Rafique demonstrated exceptional care during my son's consultation, carefully walking me through every detail and ensuring I fully understood everything. An outstanding practice overall!

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AA

A A. Google 9 months ago

Rating

Excellent!

Exceptional doctor who truly cares about patients

Dr. Farooq is an exceptional healthcare provider for both myself and my child, truly embodying everything one could want in a medical professional. His expertise is matched only by his compassionate approach, and he consistently demonstrates a remarkable ability to listen attentively to our medical concerns. What sets him apart is his commitment to thorough communication—he never treats appointments like a rushed transaction, instead taking the time to explain medical details comprehensively and ensure we completely grasp our healthcare choices. When it comes to pediatric care, Dr. Farooq's manner with my son is nothing short of remarkable. His gentle demeanor and warm interaction make medical visits far less stressful, which any parent can appreciate. The sense of trust and comfort he creates is invaluable, and I feel genuinely secure knowing our family's health is under his professional and caring supervision. For anyone seeking a physician who combines deep medical knowledge with authentic compassion, Dr. Farooq comes with my strongest possible recommendation.

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GN

Gisele N. Google 9 months ago

Rating

Excellent!

Compassionate care during my pregnancy journey

The medical team at this general practice demonstrated exceptional compassion and attentiveness throughout my pregnancy journey. They genuinely took the time to understand my concerns and offered comprehensive support precisely when I required it most. I am truly grateful for their outstanding level of care and commitment.

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IC

I. C. Google 9 months ago

Rating

Bad!

Reliable healthcare for years at queens park

Queens Park Health Centre has been my trusted medical provider for an extended period, and I can confidently affirm my satisfaction. The services are efficient and uncomplicated, with supportive staff consistently ready to assist promptly. My sincere appreciation goes out to them.

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EA

Elias A. Google 9 months ago

Rating

Excellent!

Friendly doctor makes healthcare experience better

Thoroughly enjoyable and cordial interaction with the physician.

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DH

Diana H. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Rafique is an outstanding healthcare professional. He truly pays attention during our conversations and communicates in a way that makes me feel comfortable and understood. His explanations are precise and thorough, ensuring I comprehend everything about my medical situation. I always walk out of his office feeling heard and satisfied that my health concerns have been fully addressed. Much appreciation.

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EC

El C. Google 9 months ago

Rating

Excellent!

Friendly doctor with multilingual medical expertise

The general practitioner is absolutely fantastic. He took the time to explain things visually and provided superb advice in both English and French. Moreover, his delightful sense of humor made the consultation enjoyable. I cannot recommend this medical practice highly enough.

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WD

Wilfried D. Google 9 months ago

Rating

Great!

Outstanding service with just a scheduling tweak needed

My visit was truly delightful, and I enthusiastically endorse this establishment. The personnel are outstanding—every single interaction was marked by warmth, professionalism, and authentic compassion. Their service quality and attentiveness are remarkably high, which undoubtedly explains their stellar reputation. The sole slight drawback is the appointment logistics. I noticed that patient consultation durations can occasionally seem a bit condensed. Incorporating just a few additional minutes per appointment could substantially enhance the overall experience and create a more comfortable atmosphere. I am deeply grateful for the superb treatment I received.

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YS

Yazid S. Google 9 months ago

Rating

Excellent!

Exceptional care and professionalism from dr ahmed

I can confidently say the surgical experience was outstanding. Dr. Ahmed and his entire team were exceptional - everyone was warm, welcoming, and incredibly supportive. The clinic environment was pleasant and comfortable. I'm genuinely thrilled with the entire process. My heartfelt appreciation goes out to all involved.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89649990
  • Queens Park Health Centre Dart Street Kensal Green London W10 4LY

Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average
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