Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average

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PC

Pual C. Google 9 months ago

Rating

Excellent!

Exceptional doctor with top-notch medical expertise

During my consultation with Dr. Farooq, I was thoroughly impressed by his meticulous approach and exceptional professionalism. I would rate my experience a perfect 10 out of 10.

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HM

Hamza M. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Farooq Rafique is an incredibly compassionate and supportive physician who goes above and beyond to help his patients. I wholeheartedly endorse him and would strongly suggest him to anyone seeking exceptional medical care !!!!

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GG

Gergana G. Google 10 months ago

Rating

Excellent!

Exceptional medical care with compassionate professionals

Exceptional service provided by the entire team. Dr. Farooq Rafique demonstrated remarkable efficiency, promptness, and compassionate care towards us. Completely satisfied with every aspect of this medical facility. Warmest regards Gergana

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NA

Nasri A. Google 10 months ago

Rating

Excellent!

Amazing doctor who truly cares about patients

At QPHC, the overall experience is consistently excellent, especially with Dr. Rafique, who truly stands out as an exceptional healthcare professional. Each encounter has been remarkable, characterized by his warm, gentle demeanor and perpetual smile. He consistently demonstrates extraordinary dedication, always going well beyond the call of duty. My sincere appreciation goes out to Dr. Rafique 🙏🏽

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GS

George S. Google 10 months ago

Rating

Excellent!

Exceptional care at my local medical practice

Exceptional medical practice. Each staff member I interacted with demonstrated outstanding professionalism, courtesy, and warmth.

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LL

Liamarnold94 L. Google 10 months ago

Rating

Excellent!

Painless dental visit with caring professionals

Dr. Ahmed and his team were incredibly welcoming and supportive. What could have been a stressful medical visit turned out to be a surprisingly comfortable and reassuring experience.

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CO

Charles O. Google 10 months ago

Rating

Excellent!

Compassionate care that exceeded my highest expectations

Every staff member, from the front desk nurse to the physician, demonstrated remarkable competence and skill. I felt thoroughly attended to and genuinely cared for throughout my entire visit.

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TC

Tomas C. Google 10 months ago

Rating

Great!

Great service with unexpected health benefits

Booking an appointment is typically quite straightforward and can usually be done for the near future. Additionally, the free health screening provided recently was a considerate offering, particularly noteworthy given that I fall outside the standard demographic for this type of service.

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KK

Khadija K. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr Ahmed provides exceptional accessibility and consistently offers valuable advice when addressing medical issues. I cannot speak highly enough of this medical practice and am truly grateful for the ease with which I can secure timely consultations whenever necessary.

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SA

Sarah A. Google 10 months ago

Rating

Excellent!

Amazing doctor who made my daughter smile

Our visit to the medical office was truly delightful. The front desk staff greeted us with exceptional warmth and kindness, instantly putting us at ease upon arrival. The physician was not only punctual but also remarkably considerate and engaged. He skillfully balanced professional medical care with a gentle, personable approach that immediately helped my daughter feel relaxed. By seamlessly weaving friendly dialogue with his examination, he transformed her initial nervousness into comfort, and soon she was conversing happily. His remarkable talent for connecting with young patients and his compassionate demeanor converted what might have been an anxiety-inducing appointment into a genuinely reassuring and pleasant interaction. I am deeply grateful for his outstanding approach to pediatric care.

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IA

Ilyas A. Google 10 months ago

Rating

Excellent!

Exceptional care from dr rafik saves the day

Exceptional customer support that demonstrated genuine commitment to resolving my issue, truly going the extra mile. DR RAFIK

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AQ

Areeba Q. Google 10 months ago

Rating

Excellent!

Great service from compassionate medical professionals

The medical team here is incredibly supportive and knowledgeable. In particular, Dr. Ahmad and Dr. Farooq Rafique stand out as exceptional healthcare professionals who truly excel at patient care.

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BA

Bella A. Google 10 months ago

Rating

Excellent!

Exceptional healthcare from caring medical professionals

Exceptional Treatment at Dr Ahmed Health Centre by Dr Farooq Rafique and Nurse Nasra I am utterly impressed by the remarkable care and support provided by Dr Rafique and Nurse Nasra. Throughout my entire experience, they demonstrated remarkable empathy, expertise, and commitment. Dr Rafique was thorough in his explanations and attentive to my concerns, while Nurse Nasra's warm and comforting approach instantly put me at ease. Their seamless collaboration and meticulous approach were truly outstanding. Both professionals embody the very best of healthcare service, and I cannot express enough appreciation for their exceptional work. My heartfelt thanks to them!

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MS

Millie S. Google 10 months ago

Rating

Excellent!

Friendly doctors and staff made my day better

Quick response from the medical team, with an incredibly supportive and friendly front desk staff. The entire healthcare visit was exceptionally pleasant and reassuring.

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II

Indivo_x I. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr Farooq is truly exceptional. I'm deeply grateful for all the assistance provided.

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SH

Sobhy H. Google 10 months ago

Rating

Excellent!

Amazing doctor with great communication skills

The staff were incredibly approachable and clear in their communication. They took ample time to walk me through everything, and their explanatory style was both patient and lighthearted. The doctor was outstanding. I'm absolutely delighted with the experience. ❤️

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AR

Aisha R. Google 10 months ago

Rating

Excellent!

Compassionate doctor with exceptional patient care

Dr. Farooq was incredibly supportive, offering extensive professional advice and valuable guidance that I truly appreciate.

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NK

Naomi K. Google 10 months ago

Rating

Excellent!

Compassionate care with friendly medical professionals

The personnel here are exceptional across the board, with physicians who are incredibly supportive. The entire atmosphere is warm and compassionate, making patients feel truly heard and cared for.

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EB

Ellen B. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

The doctor was exceptionally courteous, carefully reviewed my medical records, demonstrated remarkable thoroughness, and displayed genuine empathy throughout our consultation.

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DP

Denise P. Google 10 months ago

Rating

Excellent!

Exceptional doctor with compassionate and thorough care

Dr Rafique stands out as an exceptional physician, meticulously examining patients and providing comforting guidance. His expertise and compassionate approach make him a valuable member of the healthcare team. I would absolutely endorse him to anyone seeking top-quality medical care.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89649990
  • Queens Park Health Centre Dart Street Kensal Green London W10 4LY

Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average
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