Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.
The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.
Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.
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Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.
The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.
Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Abrahim A.
11 months ago
Excellent!
Friendly and professional staff made my day
I'm extremely satisfied with the personnel. Each staff member demonstrates warmth and courtesy. During my recent consultation with the nurse, she proved to be exceptionally supportive and competent. Much appreciation
James Y.
one year ago
Excellent!
Friendly doctor and staff make healthcare pleasant
A solid family doctor's office with friendly staff. Overall, a really great healthcare experience that I'm quite satisfied with.
Mandy H.
one year ago
Excellent!
Trusted family doctors through generations
I've been going to this medical practice for what seems like ages, probably since I was around 12 years old. In fact, my mother was also a patient here, and we've both consistently experienced excellent, supportive care throughout the years.
Malaya R.
one year ago
Excellent!
Smooth procedure with skilled and caring surgeon
Exceptional medical procedure, outstanding physician
Imane M.
one year ago
Excellent!
Exceptional care from compassionate doctors at queens park
I've been a patient at Queen's Park Health Centre for 16 years, and Dr. Ahmed is truly a wonderful individual who consistently goes above and beyond for his patients. Dr. Ma is equally exceptional, demonstrating genuine kindness and a deep understanding of my personal healthcare requirements. Recently, they've added Dr. Farouk to their team, who brings a delightful energy with his constant smile and warm demeanor. He has an incredible ability to put patients at ease during consultations. Overall, the entire staff is outstanding - from the healthcare professionals to the reception personnel - all of whom are remarkably welcoming and supportive.
Noly K.
one year ago
Excellent!
Unexpected doctor visit turned out wonderfully great
Despite not being able to consult my preferred physician, Dr. Ahmed, I ended up seeing Dr. Farooq Rafique instead. To my pleasant surprise, he was absolutely fantastic! His delightful sense of humor was particularly appreciated, helping to ease my anxiety. As a result, I departed the appointment feeling upbeat and reassured rather than apprehensive.
Ahmed S.
one year ago
Excellent!
Excellent healthcare with caring and attentive professionals
Consistently quick to pick up calls, the staff demonstrates exceptional helpfulness, and the physicians approach patient concerns with genuine care and professional expertise.
Amirmansour G.
one year ago
Excellent!
Exceptional doctors who truly listen and care
I extend my heartfelt appreciation to Dr Farough and Dr Ahmed at Queen's Park Health Centre. They consistently demonstrate kindness, support, and genuine attentiveness. During each interaction, I genuinely feel heard and deeply valued. The entire general practitioner team is equally exceptional—displaying professionalism, compassion, and unwavering commitment to patient care. My sincere thanks to everyone for your ongoing support and outstanding medical service.
Mariam M.
one year ago
Excellent!
Amazing service from the most caring team ever
Exceptional medical practice boasting the most compassionate front desk team. Amaan, Hasina, and Juliet consistently demonstrate remarkable helpfulness, understanding, and warmth, transforming each appointment into a genuinely pleasant interaction. Heartfelt appreciation for your superb service!
Nouamane B.
one year ago
Excellent!
Exceptional care at queens park health centre
Every single visit to Queens Park Health Centre leaves me thoroughly impressed with the exceptional demeanor of their entire team. From the doctors and nurses to the reception staff, everyone consistently demonstrates a welcoming attitude, remarkable helpfulness, and utmost professionalism. I want to extend my sincere gratitude to all the wonderful staff members who make this healthcare experience so positive.
Chris D.
one year ago
Excellent!
Quick service and speedy test results
Super courteous staff who provide excellent assistance, with minimal hold times when calling. Test results are processed and returned quickly and efficiently.
Aisha M.
one year ago
Excellent!
Exceptional doctor who truly cares about patients
Dr. Farooq was absolutely fantastic! His warm demeanor and professional expertise immediately put me at ease. I came in with a medical concern, and he provided excellent guidance that quickly addressed my issue. I cannot speak highly enough about his care and would enthusiastically recommend him to anyone seeking a top-notch healthcare professional!
Maxine F.
one year ago
Excellent!
Compassionate doctor eases anxiety with gentle care
During my recent consultation with Dr. Rafique, the atmosphere was incredibly soothing. Initially, I was nervous about seeing this new general practitioner, but as the appointment unfolded, my anxiety gradually melted away. Dr. Rafique's approach was calming, and they demonstrated exceptional listening skills, which helped me feel completely at ease and content with the visit.
A.s.m. A.
one year ago
Excellent!
Excellent care from a compassionate medical professional
Dr. Rafique provided exceptional medical care during my visit. His demeanor was courteous and his approach highly professional. I was thoroughly satisfied with the entire consultation and would definitely recommend him.
Yasmin H.
one year ago
Bad!
Terrible service and unprofessional staff at clinic
My daughter has been suffering from ear pain for nearly a week. Despite persistent early morning calls, securing an emergency appointment proved impossible. When we finally got one, we endured a wait exceeding an hour just to see the physician. This situation is completely unacceptable, especially considering my child's intense discomfort. Medical facilities should absolutely prioritize children experiencing significant pain. The receptionist, a Bengali woman named Hasina, was inappropriately giggling during our interaction. Her behavior was entirely unprofessional and disrespectful towards patients. I found her demeanor particularly offensive. She prolonged our wait, causing my daughter to miss valuable school time. Dr. Martha attempted to apologize on behalf of the receptionist's conduct. Whoever supervises Hasina needs to ensure she receives comprehensive training in patient communication and empathy. The entire experience was thoroughly unsatisfactory!!!
Bibianna A.
one year ago
Excellent!
Compassionate doctor provides clear and reassuring guidance
Dr. Farooq provided comprehensive details about my medication, thoroughly explaining its purpose and offering reassuring guidance. The consultation felt unhurried and comfortable, which helped calm my nerves. I truly appreciate the doctor's approach and care.
Sultan M.
one year ago
Excellent!
Amazing care from truly exceptional medical team
The staff members like Maura, Aman, Zakir, Dr. Ma, and Dr. Aboud are exceptional professionals who elevate this practice to a superior level. Whenever you interact with them, they consistently strive to provide the best possible assistance. Their demeanor is characterized by politeness, courtesy, flexibility, attentiveness, and unwavering support. I would like to express my heartfelt gratitude for the outstanding care you have extended to me and my family throughout the years.
Erin M.
one year ago
Excellent!
Exceptional doctor who truly cares about patients
Dr. Rafique was simply phenomenal - truly the most compassionate physician I've ever encountered! His guidance was expertly delivered and crystal clear. He's set such a high standard that I can't imagine seeking medical care from anyone else!
Ayesha H.
one year ago
Excellent!
Compassionate doctor who truly cares about patients
Dr. Farooq Rafique stands out as a remarkable physician who swiftly creates a meaningful connection, radiating empathy, motivation, and steadfast care. I'm deeply grateful for his considerate manner in treating my mother, skillfully breaking down intricate medical details to guarantee her complete comprehension. He exemplifies a truly empathetic and competent medical expert. My sincere thanks, Dr. Rafique!
L N.
one year ago
Excellent!
Excellent healthcare with attentive and efficient service
Scheduling is consistently straightforward and hassle-free. The staff demonstrates exceptional responsiveness and attentiveness. Patients receive clear, comprehensive explanations and feel genuinely heard during consultations. Referral processes are prompt and efficient, with thorough follow-up care. I can confidently endorse this medical practice for anyone seeking quality healthcare.