Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average

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JC

Jacky C. Google one year ago

Rating

Excellent!

Fantastic doctor who truly cares about patients

Dr. Ahmed provided exceptional service, demonstrating politeness, excellent manners, and a highly helpful approach.

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MM

Maisha M. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Farooq Rafique provided exceptional care during my consultation. He took the time to thoroughly explain my medical concerns and offered insightful guidance that has positively impacted my overall health and wellness.

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SO

Shaira O. Google one year ago

Rating

Excellent!

Skilled surgeon and caring staff exceeded expectations

Dr. Smith is an exceptional surgeon, and the nursing staff is equally impressive. The entire medical team demonstrates remarkable warmth and compassion towards their patients, creating a truly welcoming environment.

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VM

Valerie M. Google one year ago

Rating

Excellent!

Trusted healthcare for decades, simply excellent

Consistently professional and welcoming I've been a patient here for over three and a half decades and have no desire to switch. The nursing staff, physicians, and front desk personnel are all exceptional.

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KB

Karin B. Google one year ago

Rating

Excellent!

Fantastic healthcare experience with caring medical team

Excellent medical appointment. Incredibly streamlined and productive. The front desk staff and medical assistant were both extremely supportive. Grateful to have such a convenient healthcare provider in my neighborhood.

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IP

Isabella P. Google one year ago

Rating

Excellent!

Compassionate care at its absolute finest

The staff here consistently radiates warmth, and the physicians are truly delightful.

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TS

T S. Google one year ago

Rating

Excellent!

Exceptional healthcare for my entire family

I've been a loyal patient of this practice for a long time, bringing my entire family along. Dr. Ahmed and Dr. Rafique consistently provide exceptional care and service.

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B“

Brian “. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and efficient service

Superb medical practice. Courteous and supportive staff. Booking an appointment was incredibly straightforward, and they offered convenient time slots that didn't require me taking time away from work. Punctuality was consistently impressive. The physicians are outstanding - compassionate, informative, and meticulous in their approach. I cannot emphasize enough how highly I rate this practice. Absolutely a perfect ten out of ten experience, and undoubtedly the finest medical facility I've encountered in my four decades living in London.

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MH

Michael H. Google one year ago

Rating

Excellent!

Compassionate care that truly made my day

Absolutely outstanding medical appointment. Everything flowed perfectly. The healthcare professionals truly listened and understood my concerns. I'm deeply appreciative of the experience.

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RD

Ryan D. Google one year ago

Rating

Bad!

Worst medical experience ever avoid this practice

Dr. Ahmed's medical services are completely unsatisfactory. I've been attempting to obtain travel immunizations, but after several appointments, they have repeatedly failed to issue the correct prescriptions. I strongly advise against booking an appointment with this clinic. Their approach is highly unprofessional and chaotic. Practitioners like him significantly undermine the reputation of the National Health Service.

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PS

Pablo S. Google one year ago

Rating

Poor!

Terrible service and unhelpful front desk staff

The front desk staff at this facility are completely ineffective. Whenever you need assistance or have inquiries, they offer zero help and consistently display a dismissive attitude. They seem entirely disengaged and appear to be just going through the motions of their job. The clinic would benefit greatly from hiring personnel who actually demonstrate compassion towards patients. While the medical professionals—nurses and doctors—are competent, they are overwhelmed with patient loads and rarely accessible. Scheduling an in-person consultation requires an excessively long wait, often stretching to several weeks.

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PR

Pc R. Google one year ago

Rating

Poor!

Prescription errors make this healthcare centre unreliable

Medical staff seem competent enough. Nevertheless, I cannot endorse this facility because they consistently botch my medication orders. Despite receiving comprehensive guidelines from my treatment hospital, they either disregard or misinterpret the instructions.

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BB

B B. Google 2 years ago

Rating

Bad!

Terrible medical care that leaves patients feeling abandoned

The medical professionals at this clinic display a shocking lack of concern. They seem to collect paychecks without genuine effort. I deeply rue bringing my mother to this practice. Each consultation must be narrowly focused, and visits are absurdly brief, typically under ten minutes. My mother suffers from multiple health complications, yet they exhibit zero compassion!!! Her cardiac condition is serious, and when I reach out worried, I'm forced to prioritize which specific health issue they might address. I've never encountered such unprofessional healthcare. Let me emphasize: THEY ARE COMPLETELY INDIFFERENT. You could be on the brink of a medical crisis, and they'd nonchalantly suggest scheduling an appointment for the following week.

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MI

Mr I. Google 2 years ago

Rating

Excellent!

Exceptional doctor who truly cares about patients

Dr. Ahmed is truly exceptional, embodying compassion and professionalism in a way that sets him apart from other healthcare providers I've encountered. Since joining this medical practice in 2021, I have been consistently impressed by the high-quality care and support. The entire team demonstrates remarkable efficiency, but Dr. Ahmed particularly shines with his keen diagnostic skills and prompt referral process that effectively addresses patient needs. What's more, scheduling appointments at this practice is refreshingly straightforward - a welcome change from my previous experience, where booking a consultation felt like navigating an impossible maze. Dr. Ahmed and his team have transformed my perception of primary healthcare, making medical consultations a stress-free and positive experience.

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PS

Piotr S. Google 2 years ago

Rating

Bad!

Terrible service that left me completely disappointed

These folks completely dropped the ball on customer service. From start to finish, their handling of my issue was sloppy and disorganized. Communication was terrible, with long delays and unhelpful responses. I felt like they didn't care about resolving my problem at all. Their lack of professionalism was frustrating and made the entire experience incredibly stressful. I would not recommend this company to anyone looking for reliable support.

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TL

Trap L. Google 2 years ago

Rating

Bad!

Terrible healthcare with zero patient care

Absolutely terrible ever since Dr. Naharaja's departure, Dr. Ahmed is a complete disaster. Seven years of waiting for dermatology referrals, and I'm still waiting. Steer clear of this place at all costs! You're more likely to reach your deathbed before receiving any assistance from this clinic. Updated 3 months later, and Dr. Ahmed shows zero interest in referring my daughter to a dermatologist regarding her breast lumps. A truly disheartening and deplorable medical practice.

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AS

Anton S. Google 2 years ago

Rating

Bad!

Terrible service leads to frustrating patient experience

After exhausting myself with numerous phone calls and emails to confirm my registration, I was initially assured that I was registered last year. However, when I attempted to book an appointment, I discovered that I was actually not registered at all. As a result, I will now be seeking medical care with a different general practitioner. I strongly advise others to avoid this practice to prevent wasting their time and potentially compromising their health.

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AK

Art K. Google 2 years ago

Rating

Poor!

Terrible medical practice with poor communication skills

Recently relocated to this neighborhood and signed up with the local medical practice. I've attempted to contact them multiple times regarding appointments for my relatives and myself. Unfortunately, my interactions have been consistently disappointing. I strongly recommend finding an alternative healthcare provider if you have the option.

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RB

Rafia B. Google 3 years ago

Rating

Bad!

Unreliable doctor leaves patients in waiting limbo

Patients are left waiting at Dr Ahmed's clinic, with the receptionist confirming the doctor's absence. This is a recurring problem that has happened multiple times before.

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BF

Bridjet F. Google 3 years ago

Rating

Poor!

Disappointing product with uncertain performance

I'm somewhat uncertain about this product or experience. It doesn't seem clearly good or bad, and I have mixed feelings about it. I can't confidently give a strong recommendation or criticism, as my impression is somewhat ambiguous and not fully formed.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89649990
  • Queens Park Health Centre Dart Street Kensal Green London W10 4LY

Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average
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