Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average

Filter

DG

Dot G. Google 3 years ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Consistently compassionate and supportive. Always attentive to my concerns. Follows through more thoroughly than any primary care physician I've encountered. Approaches my health holistically, seeing me as a complete individual rather than just a medical condition.

More Info
DH

Daniel H. Google 4 years ago

Rating

Bad!

Avoid this clinic at all costs

Dr Ahmed seems like a pleasant individual, but the medical practice's performance is abysmal. Numerous errors plague their operations, including misplaced test results, incorrect blood work, and scheduling mishaps where patients arrive only to discover the nurse is absent. Securing an appointment is an exercise in frustration, with the receptionist nearly mocking patients by casually mentioning wait times exceeding three weeks and claiming inability to schedule due to an unfinalized diary. The overall management demonstrates remarkable ineptitude.

More Info
NS

Nathanial S. Google 4 years ago

Rating

Bad!

Terrible healthcare experience at queens park centre

STEER CLEAR - This location is not the actual Queens Park Centre... The practitioner merely leases a space inside the building and will dodge meeting with you, become confrontational, and hastily prescribe medication without conducting a comprehensive assessment *COMPLETELY UNACCEPTABLE* Additionally, you're instructed to phone an unstaffed line at 8am to schedule an appointment, only to discover after waiting on hold for ten minutes that he's completely unavailable. Utterly reprehensible!!

More Info
MA

M A. Google 5 years ago

Rating

Bad!

Terrible medical practice with unhelpful and dismissive staff

The moment you call, they greet you with an overly dramatic "hello what's the emergency?" as if you're dialing an emergency services number. You're then forced into a frustrating conversation with a receptionist who seems to believe she's a medical expert, and you must somehow prove that you're genuinely ill to earn a callback from the GP. This practice has clearly deteriorated, and today it represents the absolute lowest point I've ever experienced. My brother had been unwell for several days, running a fever, and when I inquired why he hadn't sought medical attention, he explained his reluctance to interact with the receptionists. I'm certain he's not alone in this sentiment. These staff members are potentially putting lives at risk. It's high time this medical practice either undergoes a complete management overhaul or simply shuts down altogether.

More Info
NA

Neil A. Google 5 years ago

Rating

Poor!

Slow vaccine rollout leaves patient feeling let down

They were consistently reliable until this recent vaccine rollout. Their approach seems surprisingly lackluster and uncoordinated. While other medical facilities have been efficiently vaccinating individuals in their early 40s without underlying conditions, Queens Park appears to be moving at a frustratingly slow pace, still focused solely on the over-60 demographic. It's hard not to suspect that the staff themselves have likely been fully immunized, which makes their sluggish community vaccination strategy even more perplexing. Truly disappointing performance.

More Info
BM

Beth M. Google 5 years ago

Rating

Poor!

Terrible service with constant unprofessional delays

Their punctuality is consistently poor, and the staff shows no consideration by failing to communicate delays. An anxiety-inducing encounter.

More Info
SD

Spiros D. Google 5 years ago

Rating

Bad!

Unhelpful reception ruins crucial medical appointment

The reception staff were incredibly unhelpful and frustrating. I was experiencing significant discomfort and called ahead to explain I would be slightly delayed due to traffic congestion. My doctor had specifically requested an urgent consultation, yet the receptionist coldly stated I had missed my appointment and could do nothing to assist me. This was for a simple blood test, and now the next available slot is ten days away. As a result, I will definitely be changing my healthcare provider. I want to clarify that Dr. Ahmed himself is a fantastic physician - the issue lies entirely with the front desk staff who seem unable to manage their responsibilities effectively.

More Info
MD

Mostafa D. Google 5 years ago

Rating

Excellent!

Compassionate doctor provides top-notch personalized care

Dr. Ahmad provides top-notch care that instantly puts you at ease and instills complete confidence in his medical expertise.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89649990
  • Queens Park Health Centre Dart Street Kensal Green London W10 4LY

Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable contrasts between clinical care and operational management. Many patients praise the physicians, particularly for compassionate care, thorough explanations, and attentive listening during consultations. However, significant concerns emerge regarding appointment access, with reports of lengthy waiting times, difficulty securing bookings, and reception staff displaying unprofessional conduct including dismissiveness and poor communication. Several patients describe frustration with operational inefficiencies such as scheduling errors, medication order mistakes, and inconsistent punctuality without advance notice of delays.

The practice demonstrates particular strength in clinical expertise and patient-centred care delivery, with physicians consistently receiving recognition for professional knowledge and genuine engagement with patient concerns. Conversely, administrative and reception functions present persistent challenges, including barriers to appointment availability, inadequate handling of patient inquiries, and instances of disorganised scheduling. These operational difficulties appear to undermine otherwise positive clinical experiences and have prompted some patients to seek alternative healthcare providers.

Overall, the practice shows capability in delivering quality medical care but requires substantial improvement in appointment logistics, reception professionalism, and operational coordination to provide a consistently positive patient experience across all service touchpoints.

Appointment

68.54 %
Great

Reception

65.32 %
Great

Cleanliness

75.00 %
Great

Care

78.91 %
Great

Respect

74.23 %
Great

Seen on time

62.18 %
Average
Filter

Order By

Rating