Queens Park Medical Centre

Improved experience after changing GP

I've experienced numerous challenges with this medical practice over the years, which led to significant anxiety about visiting my previous doctor, even when it was essential. However, since switching to a new GP, my encounters with the surgery have been remarkably positive. I now find it effortless to secure appointments with my doctor, whether in person or via telephone. Additionally, the e-consultation system is impressively efficient, with prompt responses to my inquiries.

Declining quality and prescription woes at clinic

I once held this medical practice in high regard, but my opinion has drastically changed. Since April, I've been attempting to obtain a simple renewal of my prescription, yet the staff's consistent negligence has left me without my necessary medication. Time and again, they've failed to forward my results to the pharmacy, rendering me unable to collect my prescription. On the rare occasions when I manage to reach someone at the practice, I'm met with a startling lack of empathy. Even the pharmacist is astounded by the level of incompetence displayed. This once-reputable establishment has devolved into a frustratingly ineffective service that I can no longer rely upon.

Grateful patient praises Dr. Rahman's expertise

Dr. Rahman's exceptional care and expertise were truly outstanding. Their professionalism shone through as they adeptly addressed my concerns, providing invaluable assistance. I'm immensely grateful for the thorough and effective resolution of my issues. The level of support I received was remarkable, leaving me feeling well-cared for and relieved. My sincere appreciation goes out to Dr. Rahman for their exemplary service and dedication to patient care.

Decades of disappointment: A clinic's legacy

Over the past two decades, I've frequented this establishment, and it's consistently proven to be an exercise in frustration. Attempting to make contact is akin to scaling an insurmountable wall, and on those rare occasions when one manages to breach their defenses, the response is nothing short of dismissive. It's as if they've perfected the art of evasion, leaving patrons feeling thoroughly disregarded.

Exceptional receptionist service impresses client

I recently experienced exceptional assistance from Louise, the receptionist, who efficiently arranged a sequence of appointments that perfectly suited my schedule. Her prompt response to my call and her dedication to fulfilling my requirements were truly impressive. I'm incredibly grateful for her outstanding efforts and the excellent service she provided.

Frustrating GP experience with rare bright spot

Obtaining an appointment with a general practitioner at this practice seems to be an exercise in futility. On the rare occasions when they commit to a telephone consultation, they inexplicably fail to follow through, subsequently fabricating excuses about unreachable phone numbers. The physicians display a distinct lack of warmth, while the front desk staff exude an air of indifference and callousness. The sole redeeming quality of this establishment appears to be the nurse practitioner, whose demeanor is refreshingly pleasant and compassionate.

Excellent GP with friendly staff and service

Dr. Kwan consistently demonstrates exceptional care and a warm demeanor. It's difficult to imagine a more capable general practitioner. The entire staff, from the reception team to those handling prescriptions, consistently exhibit friendliness and a willingness to assist. My experiences at this medical practice have been nothing short of positive.

Frustrated patient seeks practice email address

I'm seeking the email address for this medical practice due to my extreme frustration with their service. I've made three attempts to renew my prescription since last week, each time being assured it was possible. However, upon accessing their website, I'm consistently met with a message stating my details require clinical review. After contacting the practice directly, I was informed that my information had been reviewed and I could proceed with the renewal. Unfortunately, this hasn't materialized, and I'm now trying to email the practice about this issue. The only contact information I can find is a phone number, which has proven ineffective. I'm reaching out to the public or someone at QPMC for assistance, as I've lost faith in the practice's ability to help. I'm specifically requesting intervention from the practice head, given that neither clinicians nor IT staff have resolved the problem. I've reluctantly added a star to this review, as the system requires it for posting, though a thumbs-down would more accurately reflect my experience.

Exceptional support for medical record issue

Louise and Kay demonstrated exceptional dedication in resolving a problem concerning incomplete data in certain medical files. Their efforts were truly remarkable, and I'm incredibly grateful for their assistance!

Grateful patient praises staff for B12 support

I'm incredibly grateful for the exceptional care I received during my B12 injections. The receptionist's warm welcome set the tone for a positive experience. HCA Lauren Cholmondeley and HCA Angela Hutchinson were absolutely outstanding in their support, especially considering my struggles with high anxiety. Their friendly demeanor and professional expertise made all the difference. I thoroughly enjoyed our conversations, which helped put me at ease throughout the process. The level of care and attention I received was truly remarkable. I can't express enough how much I appreciate the kindness and skill demonstrated by these wonderful individuals. Their efforts have left a lasting impression, and I'm sincerely thankful for their dedication to patient care.

Exceptional service from J the receptionist

J, the receptionist, truly went above and beyond during my visit. Her assistance was invaluable, and she proved to be an outstanding asset to the practice. I'm genuinely grateful for her exceptional service and dedication.

A disappointing experience

Utterly dismal. This experience left me thoroughly disenchanted, failing to meet even the lowest of expectations. A complete waste of time and resources that I wholeheartedly regret.

Exceptional care from entire medical team

The medical practice boasts an exceptionally compassionate and supportive team. From the welcoming front desk personnel to the attentive general practitioner, every member of the staff demonstrates a genuine commitment to patient care. Their collective kindness and willingness to assist create a comforting atmosphere that truly enhances the overall healthcare experience.

Patient frustration: Hospital policy chaos

I recently encountered a healthcare system and organizational culture that left me deeply concerned about patient treatment. My wife's experience serves as a troubling example. An emergency physician at North Tees Hospital deemed an endoscopy necessary for her condition. However, our subsequent interactions with the GP surgery have been frustrating and perplexing. After persistently following up for two weeks, we were informed that we must schedule a telephone appointment with another doctor. This doctor would then determine whether the originally prescribed procedure is actually required. This convoluted process raises serious questions about the efficiency and coherence of the healthcare system. I find myself questioning the competence and communication between various medical professionals involved. Is it us, as patients, who are misunderstanding the process? Was the emergency doctor's assessment inadequate? Or is the GP's insistence on a telephone consultation an unnecessary hurdle? This situation highlights a worrying disconnect in patient care. It's disheartening to see policies that seem to prioritize bureaucracy over patient well-being. One can only hope for divine intervention to protect patients navigating such a bewildering and potentially harmful system.

Compassionate GP relieves long-term nerve pain

Dr. Razzaq's exceptional care has been a game-changer in my battle against persistent nerve pain. For months, I hesitated to seek assistance, but I'm immensely grateful I finally did. His attentive nature and genuine empathy create a comforting environment where patients feel truly heard. Thanks to his expertise, I've experienced a remarkable transformation and am now living pain-free – a feat I once thought impossible. Dr. Razzaq's compassionate approach, combined with his outstanding medical acumen, sets him apart as a truly remarkable GP. His ability to balance professional competence with a caring demeanor is truly commendable. I wholeheartedly endorse Dr. Razzaq to anyone in need of a top-notch physician who goes above and beyond for their patients.

Prompt and caring service at local GP clinic

I had a wonderful experience at the medical practice today. The nurse practitioner, KW, provided exceptional care during my visit. What truly impressed me was their prompt response to my concerns; KW personally called me on the same day I expressed my worries. Throughout my interactions, the entire staff has consistently demonstrated politeness and a willingness to assist. Their dedication to patient care is commendable, and I'm genuinely grateful for the attentive service I received.

Exceptional service at Queens Park surgery

Having recently switched to Queens Park from another medical practice due to unsatisfactory experiences, I'm delighted to say this change has been a revelation. The atmosphere here is remarkably different, with a sense of efficiency and care that's immediately apparent. The front desk staff are exceptionally welcoming, and I was impressed by how quickly my call was answered. Remarkably, within just half an hour of reaching out, I found myself in a consultation with a Nurse Practitioner. Helen, in particular, was outstanding - not only addressing my immediate concerns but also offering valuable insights into managing my chronic condition. The level of service and support I've received has been nothing short of exemplary, and I'm truly grateful for the positive impact it's had on my healthcare experience.

Exceptional care and dedication from medical staff

The team at this medical facility has truly impressed me with their exceptional dedication and compassion. Gemma, Zoe, Kate, and Dr. Morton, in particular, demonstrated remarkable professionalism and empathy. Their swift action in securing an appropriate alternative medication for my spouse, despite a sudden shortage of his usual prescription, was nothing short of admirable. Their efficiency and attentiveness, especially given the time constraints, left me feeling immensely grateful. I must also extend my heartfelt appreciation to Dr. Rahman, whose consistent kindness, genuine concern, and meticulous approach to patient care never fail to reassure us. The entire staff's commitment to ensuring the best possible care for their patients is truly commendable and deeply appreciated.

Prompt and caring service at medical practice

I called the office this morning, and while it took some time to connect, I anticipated that on a Monday. Fortunately, I secured a 3:25 PM appointment with the Nurse Practitioner. She was absolutely delightful and incredibly knowledgeable. I simply cannot commend her enough for her excellent care and service.