Queens Road Medical Centre

Poor help

Needed medication but told again we shall do an update on your medical records instead as I don’t go there often , was told can’t see to you more than one thing

Exceptional care at Skewen Medical Centre

Having been a patient at Skewen Medical Centre for the past couple of years since relocating to the area, I must express my utmost satisfaction with their services. Despite my complex health concerns, this practice has consistently exceeded my expectations. Their responsiveness to my medical needs and prescription requests through the Ask My GP system is remarkably swift. The physicians and nursing staff demonstrate exceptional professionalism and care. The facility itself boasts a spacious, immaculate environment, although finding a parking spot can occasionally prove challenging. Drawing from my numerous encounters with the practice, I wholeheartedly endorse their services to others seeking quality healthcare.

Urgent hip pain ignored by medical practice

I've been experiencing excruciating hip pain since yesterday evening. This morning, I attempted to contact the medical office but couldn't get through. When I tried to book an appointment online, I encountered difficulties registering. I then called 111, who advised me to speak with my doctor and inform them of our conversation. Following their advice, I did so and received a callback, only to be told that my severe hip discomfort wasn't considered urgent enough, and I should try again tomorrow. I find this response astounding, especially given my history of two knee replacements and the fact that my right knee was giving way, causing immense strain on my right hip. Queens Road's level of patient care is truly disappointing.

Frustrated patient's struggle with medical care

I experienced significant frustration with the medical care at this practice. On two occasions, my daughter was denied a doctor's appointment due to arriving slightly late. They also incorrectly claimed that a particular medication was banned, despite my sister receiving it regularly. When I attempted to discuss alternative prescriptions like trazodone, I was told they don't prescribe it to any patients. Efforts to communicate directly with my GP have been thwarted, as the staff refuse to facilitate contact. Despite my deteriorating mental health, the practice seems indifferent to my concerns. Their lack of flexibility and apparent misinformation have left me feeling neglected and unsupported in my healthcare needs.

Indifferent doctors deny specialist care

I had an extremely disappointing experience at this medical facility. The physicians displayed a shocking lack of empathy and seemed disinterested in my concerns. Despite my persistent symptoms, they dismissed my request for a specialist referral after a cursory five-minute examination. Their hasty conclusion that I was perfectly healthy felt dismissive and invalidating. What's more, I couldn't help but notice a troubling pattern of discrimination among patients. The overall atmosphere was cold and unwelcoming, leaving me feeling unheard and undervalued as a patient seeking genuine medical care.

Prompt and caring service for elderly patient

I recently had an exceptional experience with this medical practice. Upon calling them in the morning regarding an elderly gentleman who had been steadily declining in health over the past few weeks, their response was remarkably swift. Within a mere hour, a doctor reached out via phone to converse with his spouse. Shortly thereafter, a physician made a house call, promptly assessing the situation and prescribing the necessary antibiotics. The level of care and efficiency demonstrated was truly commendable, and I'm genuinely grateful for their prompt and thorough attention to the matter.

Exceptional care at family-friendly GP surgery

I've had nothing but positive experiences with this GP surgery. They consistently go above and beyond, accommodating appointments for both my children and myself, even when we arrive close to closing time. The entire staff, from the doctors and nurses to the receptionists and healthcare support workers, exudes warmth and professionalism. Their dedication to patient care is truly commendable, making this practice stand out as the finest I've encountered.

Pregnant patient neglected during flu shot visit

As an expectant mother in the late stages of pregnancy, I endured an exasperating ordeal at the clinic. Despite arriving punctually for my scheduled flu vaccination, I was inexplicably overlooked and left languishing in the waiting area for a full hour. The procedure itself took a mere half-minute, making the prolonged wait all the more frustrating. To compound matters, the receptionist displayed a complete lack of remorse or acknowledgment of the oversight. The entire experience left me emotionally distraught, and I departed the premises in tears, feeling utterly disregarded and undervalued as a patient.

Exceptional service at efficient surgery clinic

The exceptional level of care and service offered at this medical practice truly astounds me. I'm genuinely perplexed by the negative feedback some have shared, as my experience has been nothing short of outstanding. Their efficiency is remarkable, and I've found every aspect of their operation to be top-notch. It's difficult to fathom how anyone could have a less-than-stellar encounter here, given the consistently high standards they maintain.