Queens Road Surgery

Quick and caring medical team

Everyone at this facility is exceptional, starting from the welcoming reception staff to the responsive phone team. All the physicians and nurses are incredibly supportive and professional. Scheduling appointments is convenient and flexible, making the overall service truly outstanding. My sincere gratitude to the entire team.

Staff went above and beyond

Absolutely top-notch. The team puts in tremendous effort to assist you. They're incredibly welcoming, helpful, and easy to talk to. Grateful for their service.

Records lost and trust broken

Completely unacceptable medical practice. My encounter with Queen Road Surgery in Shotley Bridge has been utterly frustrating. My medical documentation was never properly transferred, and as a result, the Doctor actually suggested I was fabricating my PTSD diagnosis, simply because they were too lazy to manage my records correctly. What possible justification could there be for such substandard care? One anticipates empathy and fundamental professional standards from a general practitioner, not to have one's medical condition challenged due to their administrative incompetence. Truly appalling healthcare service.

Spacious surgery with quick prescription service

Queens road surgery is an excellent medical practice. The staff are incredibly compassionate, the facility is immaculate and spacious, providing ample room for all patients. Prescription turnaround is prompt, typically within seven days. The parking situation is convenient, with a good-sized lot for the surgery and an additional hospital car park nearby if the main lot is full. I would wholeheartedly endorse Queens road surgery to anyone seeking a new healthcare provider.

Friendly team made our day better

Top-notch service in the local market. Quick and precise. Gets the job done. And genuinely connects with customers.

Disappointing drop in medical care quality

I initially utilized this medical practice back in 2013, then relocated. Upon returning three years ago, I was shocked by the decline in quality. While the nursing staff and reception team remain excellent, deserving their 5-star reputation, several physicians have proven disappointing. Their approach is markedly unprofessional and patronizing, seemingly oblivious that patients can observe their documentation. These doctors attempt to claim certain NHS procedures are not standard, which is patently false across the broader healthcare system. I've submitted a formal complaint and am still awaiting a response from John Blackburn-Wood, the practice manager. The overall standard of care has deteriorated significantly, leaving me deeply disillusioned with how far this surgery has fallen from its previous high standards.

Queens road staff were lifesavers

I felt strongly motivated to share this review because recognition is important. Considering the current landscape of general practices, where appointment availability is often challenging and reception staff can be discourteous, Queens Road Surgery stands out remarkably. After relocating to this area just over twelve months ago, my fiancé and I transferred our medical care to Queen's Road. The difference compared to our previous GP is extraordinary. The initial interaction with their reception team has consistently been characterized by kindness, empathy, and exceptional assistance. Our interactions with the medical professionals, including nurses and doctors, have been equally impressive. To further illustrate our positive experience, we recently experienced a significant car accident, and the receptionist I spoke with was incredibly supportive. Even during a moment when I was emotionally overwhelmed and crying, her compassionate approach helped me regain composure. Sincere gratitude 🙏🏻

Parking confusion with blue badge at queens road

Recently accompanied my mother to a medical appointment and utilized a disabled parking space with my blue badge clearly visible. Unfortunately, I was unaware of the requirement to input my vehicle's registration number upon arrival, resulting in a £60 parking penalty. I was quite frustrated, as there were no visible signs indicating this specific procedure. Fortunately, the surgery's manager intervened and successfully resolved the situation, cancelling the parking fine. I'm grateful to Queens Road Surgery for their prompt and helpful response in addressing this matter.

Friendly doctors who really listen

Each physician at this medical practice is welcoming and provides top-quality treatment

Worst customer service ever encountered

Utterly appalling and patronizing.

Nurses helped me through tough healing

The surgical procedure was exceptionally managed. I'm dealing with an extensive skin graft on my left leg that requires extremely challenging maintenance and dressing, but the two nurses I consistently interact with are wonderfully compassionate, attentive, and highly skilled professionals.

Quick service on tuesday morning

Streamlined pharmaceutical service

Waited 30 mins but doctors were great

The medical practice here is quite good. They're reasonably efficient, though my most recent consultation was delayed by over half an hour. However, I understand this is typical of the current NHS situation, so I'm not particularly bothered. The physicians are excellent and genuinely attentive in my experience. Throughout my history of various health challenges and persistent health-related anxiety, Queens Road has consistently provided supportive care. My primary criticism is with the front desk staff. While some are wonderfully helpful and communicative, there's at least one receptionist who comes across as extremely abrupt, verging on discourteous. They consistently seem disgruntled and irritated when patients seek information, which creates an unwelcoming atmosphere. Despite this drawback, it remains a solid medical practice and certainly superior to other local options!

Frustrated after decades of nursing service

Proceed with caution when considering this medical practice. John, the practice manager, wields significant control over patient access to GPs, determining who receives care and who does not. After dedicating 52 years to nursing, I find it deeply disheartening that individuals like him are now steering the direction of the NHS. It feels as though my entire professional lifetime has been rendered meaningless by such management practices.

Long-term patient's heartfelt gratitude

For nearly 20 years, I've been receiving medical care at Queens road surgery, and their treatment has consistently been of the highest caliber. My complex health issues have undoubtedly presented significant challenges for the medical staff, yet they have unfailingly demonstrated exceptional compassion and expertise. I feel profound appreciation for their dedication and consistently strive to acknowledge their remarkable service. I am seizing this moment to reaffirm my gratitude and sincerely hope that nothing will impede this surgery's ability to continue delivering such superior healthcare to the residents of Consett.

Smooth first visit at new local surgery

Recently joined this medical practice and had my initial visit. The entire experience was exceptional. Staff were incredibly welcoming at every interaction, communication was swift, and scheduling an appointment was remarkably easy. Truly appreciate the high-quality service.

Dr Clarke helped me feel heard

I really appreciate this medical practice and find Dr. Clarke exceptionally competent, alongside most of the other physicians who are all highly skilled, with just one exception. That particular doctor has been consistently discourteous, interrupting me and displaying a patronizing attitude that makes me feel unheard. Despite this single negative experience, all other medical staff are outstanding. The reception team is particularly welcoming, and there's one young staff member who has been incredibly helpful during my previous visits. I'm especially grateful to Dr. Clarke and Clare the pharmacist, who genuinely seem committed to my healthcare. While I'm generally very satisfied with the surgery, I'm currently facing a significant challenge regarding some incorrect medical notes that were added by an external party. I was only made aware of these notes by Dr. Worthy and am seeking guidance on how to address and correct them. Notwithstanding this issue, I consider this an excellent medical practice with remarkable healthcare professionals.

Quick visit with caring team

The employees are incredibly welcoming, and the physicians are top-notch. Scheduling was always efficient, with minimal wait times.

Kind dentists helped calm my daughter

Ryan, Michelle, and the reception team were incredibly supportive when my daughter was feeling nervous about her tooth extraction. They walked her through the entire process, offering comforting words and maintaining a positive atmosphere. They even managed to help her relax by making her smile and laugh. The ability to adjust their approach and communication to suit the patient's emotional state elevates this dental practice from merely good to truly exceptional. I cannot recommend them highly enough.

Dr Birkenhead

It was nice to feel like someone actually cared for once. I'm very grateful indeed. Big up junior doctors, pay them what they are worth.