Queens Road Surgery

Worst surgery ever discriminates and fails patients

I initially joined this surgery in April 2021, hoping for an improvement over other local practices that had previously demonstrated discrimination and carelessness. By August 2021, the practice had completely disregarded my registration and refused to address my fundamental GP care requirements, particularly my gender-specific needs related to C-PTSD stemming from childhood maternal abuse – a care plan and reasonable adjustment that multiple Peckham GPs have consistently contested over 14 years. To deliberately exclude me from their services and standard GP care, they fabricated three separate false statements about the GP interactions and my conduct, which I can definitively prove are fabricated lies. This manipulation resulted in my placement in a Special Allocation Service in October 2021, where I experienced verbal and psychological abuse from GPs who simultaneously neglected my care needs and concealed the fact that QRS had lost the first 44 years of my 46-year medical history. Most distressingly, no accountability has been pursued for these egregious actions. I strongly advise avoiding this practice entirely.

Terrible surgery with frustrating app and service

I've been registered with this medical practice since I was born over 30 years ago, and the quality of service has significantly deteriorated. The phone system is incredibly frustrating - when attempting to book an appointment, you're consistently told to call back the next day. Moreover, trying to request medication through their app is a nightmare, with frequent rejections or demands to resubmit requests. The app itself is poorly designed and user-unfriendly. If you attempt to use the app after 9pm, everything is closed "due to demand," forcing you to wait another full day before submitting another request. Calling directly is equally futile, with staff invariably responding, "call back tomorrow!!" Obtaining a GP appointment or securing necessary medication has become nearly impossible. The service is absolutely abysmal. I've experienced weeks without critical recurring medication because the app consistently refuses my requests, and as mentioned, calling is pointless since they never have availability after 9am. The staff's lack of proper training, professional knowledge, and basic compassion is glaringly obvious. What's the purpose of having an app that consistently fails to meet patients' basic needs? Completely useless. I shudder to imagine how more vulnerable patients, particularly the elderly, endure such appalling levels of service.

Exceptional service from a patient and helpful agent

I'd like to express my gratitude to Hafsa from QRS and acknowledge my initial nervousness during our phone conversation, which led me to doubt the information she shared. Ultimately, every detail Hafsa communicated was completely accurate, and she demonstrated remarkable patience and support throughout our interaction. I truly appreciate her help and guidance.

Exceptional healthcare service with friendly staff

I've been a patient at this surgery since 2021, and it truly represents the most smooth and exceptional medical practice I've encountered. Their digital platform works effectively, and when I've needed immediate medical evaluation, they've successfully connected me with nearby healthcare facilities. The quality extends far beyond their technological capabilities - the medical professionals are outstanding, and this excellence permeates every level of their team, including the wonderfully friendly administrative staff, particularly Darcy at the reception desk. Exceptional service and I wholeheartedly endorse this practice.

Fantastic healthcare with compassionate nurse jennifer

I'm a big fan of this medical practice. The staff consistently demonstrates exceptional customer service - they're approachable, kind, and highly competent. Nurse Jennifer Jusu is particularly outstanding, and I genuinely look forward to my appointments with her!

Terrible service and frustrating booking experience

Scheduling an appointment here is a nightmare. The front desk staff demonstrates zero customer service skills.

Terrible customer service at medical reception desk

Previously, the reception staff were fantastic, but currently, one particular employee is incredibly discourteous and completely unhelpful. Whenever we attempt to schedule an appointment, she interrupts before listening, immediately directing us to Dr.IQ. If we express a need to see a doctor, she bluntly states it's not an emergency service and suggests calling 111. Such conduct is highly inappropriate. We recognize the demanding nature of healthcare work and have always held NHS staff in high regard, but this behavior is absolutely unacceptable. She shows zero interest in checking appointment availability and treats patient calls as an irritating inconvenience.