Queens Road Surgery

Compassionate doctor who truly cares for children

Dr. Gill has been an exceptional healthcare provider for my child, offering tremendous support and assistance that I deeply value and am grateful for.

Compassionate doctor who truly changed my life

Dr. Gill has been an incredible healthcare provider who has supported me through numerous challenges. Without his guidance and care, I wouldn't have achieved my current level of health and well-being. I am truly grateful for everything he has done to help me along my medical journey.

Terrible practice with one saving grace doctor

As a family caregiver for my grandmother, I've gained direct insight into this medical practice's operations. Disregard the glowing 4 and 5-star reviews, which I suspect are fabricated by staff or their relatives. I'm awarding just 2 stars, and those are solely due to two redeeming individuals. Dr Gill is an exceptional physician who genuinely listens and comprehends patient concerns, while one particular nurse demonstrates remarkable dedication. Conversely, the reception staff, and especially Dr Henderson, are utterly unprofessional. Dr Henderson, in my opinion, represents everything wrong with modern healthcare - she appears more interested in her professional status than patient care. Her approach is so dismissive that she'd rather redirect patients to a pharmacist than perform her basic medical responsibilities. Her conduct is so poor that I believe she entered medicine for prestige rather than genuine compassion. She embodies precisely the type of healthcare professional patients should avoid, demonstrating a shocking lack of empathy and professional commitment.

Fantastic doctors surgery with caring staff and professionals

The medical practice here is exceptional. I want to highlight the outstanding reception staff, Angela and Poppy, who are consistently courteous, friendly, and supportive. Dr Gill stands out as an extraordinary physician. It's evident that patient care is his true priority. His approach is both professionally competent and warmly approachable.

Incredible healing hands for sports injuries

Top-tier sports rehabilitation specialist in the Nuneaton area - absolutely exceptional professional care for athletes and active individuals.

Fantastic healthcare for boaters with medical challenges

Being someone who lives on a boat, securing a reliable general practitioner has been challenging. However, I've finally found a practice that welcomed me as a permanent patient. They've efficiently scheduled my appointment, arranged blood tests, and managed my prescription. The staff are incredibly warm and exceptionally supportive!

Worst customer service ever at this place

Unprofessional and extremely discourteous front desk staff.

Compassionate care from amazing medical professionals

The medical professionals at this clinic are truly exceptional, and I cannot express enough appreciation for their dedication, understanding, and sincere commitment to patient care. The front desk staff are equally welcoming and supportive; one might initially seem a bit brusque, but if you engage in conversation, you'll discover she is genuinely warm and kind-hearted!

Horrific medical care that left me traumatized

This medical facility has the most incompetent physicians, and the nurse is absolutely atrocious - quite possibly the most unprofessional healthcare staff in the entire nation. I'm astonished they're still allowed to provide medical services.

Terrible medical experience with zero support

Completely worthless. The most terrible medical procedure I've ever encountered or signed up for.

Fantastic healthcare experience at queens road surgery

My in-person consultation went smoothly. I was dealing with a medical issue and got an immediate same-day appointment. The receptionist was incredibly understanding and welcoming. The doctor was extremely kind and thoroughly supportive. Wonderful staff overall. I truly appreciate all the assistance I received. Queens Road Surgery - This is a fantastic healthcare practice. 🙂👍

Horrible customer service at medical practice nightmare

The receptionist at this GP practice is absolutely appalling and represents the lowest standard of customer service imaginable! They look down on patients like we're insignificant insects!! It's impossible to directly communicate with the doctor or even get a proper conversation going over the phone!!! Each time I try to discuss my concerns, I'm met with dismissive statements like "the doctor recommends you do XYZ and return" - as if they can speak authoritatively on the doctor's behalf, which is utterly unacceptable. Someone who is unwell simply lacks the strength to jump through these ridiculous hoops!! I was so frustrated that I didn't even want to give a single star rating, but the review platform forced me to do so.

Caring staff with occasional scheduling challenges

The medical staff at this clinic are excellent and highly competent. The sole drawback is the challenge of scheduling an appointment, as their phone lines tend to be overwhelmed during morning hours.

Dangerous statins destroyed my health and life

They prescribed me the highest statin dosage for two years without monitoring my condition, which devastated my health. I lost muscle mass and dropped three stone in weight, nearly dying in the process. I was urgently referred to a cardiologist at Glenfield, where they discovered the statins were destroying my heart muscle and causing kidney damage, which has now ruined my back, leaving me without support. Their apology of "sorry" is completely inadequate. This is blatant medical negligence that has entirely transformed my life, and in hindsight, I should have pursued legal action. As an update, I'm now disabled, struggling with chronic fatigue syndrome, ME, and fibromyalgia. My solicitor has revealed that all my medical records were falsified and deliberately altered to protect the medical professionals from their gross misconduct.

Worst service ever from unprofessional medical staff

The front desk staff member, Safiya Sheikh, was absolutely DISGRACEFUL. Having professional experience within the NHS myself, I am deeply shocked by her disrespectful demeanor towards patients. Individuals displaying such a hostile and unprofessional approach have no business working in healthcare. This medical practice urgently needs to reassess their hiring practices if they genuinely aim to deliver patient-focused care. To avoid the frustration of interacting with SAFIYA SHEIKH, I strongly recommend seeking medical registration at an alternative general practice.

Rude receptionist ruins first impressions at gp

I attempted to register at the local surgery as a newcomer, and the elderly receptionist Safiya was hands-down the most discourteous staff member I've ever encountered. When I inadvertently had earbuds in while requesting a registration form, she reprimanded me, which I could somewhat understand. However, her subsequent behavior was appalling. Clearly irritated by my unfamiliarity with the area, she provided zero assistance. Despite wearing a face mask due to the ongoing pandemic, I was instructed to speak louder, yet she remained unhelpful and displayed an aggressive demeanor. The encounter was so distressing that I ultimately left the medical practice in tears, only to be comforted by a compassionate patient who witnessed the entire uncomfortable interaction and kindly recommended alternative local GP practices. Her unprofessional conduct is unacceptable. I felt deeply embarrassed for her colleague, who visibly squirmed during the exchange. Healthcare workers should possess basic empathy and patience, especially when assisting vulnerable individuals seeking medical support.

Terrible service and unhelpful medical staff

Absolutely avoid! The front desk staff displays an unacceptable attitude, and their unprofessional behavior is a major turn-off. I strongly recommend finding another general practitioner who values patient courtesy.

Worst gp reception ever unprofessional and disrespectful

The front desk staff member displayed an incredibly discourteous and unhelpful demeanor! I've never felt so utterly disrespected in my life. Steer clear of registering with this medical practice. If possible, I would assign zero stars to this experience. The receptionist, whose name was either Sabina or Safiya Sheikh, was extremely rude.

Exceptional care from a compassionate pregnancy doctor

Dr. Gill provided exceptional care during my entire pregnancy journey and postpartum period. His attentiveness and comprehensive approach were truly remarkable. I am incredibly grateful for his outstanding medical support and compassion. My sincere thanks to Dr. Gill!

Terrible bedside manner but decent medical team

Dr. Gill displays a distinctly unpleasant and discourteous demeanor. However, the remaining medical staff demonstrate professional and courteous conduct.