Queens Road Surgery

Doctors who saved my life

I hold the medical professionals at this practice in the highest regard, having witnessed their exceptional care and compassion over time. Several doctors have truly made a significant impact throughout the years. The entire NHS system appears on the brink of collapse, with doctors at this surgery frequently left to manage the fallout. Everyone is working incredibly hard but overwhelmingly burdened. The NHS requires substantial organizational improvements. While I've experienced systemic failings, a remarkable doctor and supportive receptionist at this surgery have been my saving grace. The modern technological systems pose challenges for older patients, and enhanced communication between medical facilities and patients might help bridge this gap. However, we must remain mindful that not everyone, particularly older individuals, will become computer-proficient. No one should be marginalized in this increasingly digital landscape. The receptionists, though occasionally seeming overwhelmed, are never intentionally unhelpful. They undoubtedly feel the strain but maintain remarkable politeness. The struggle of relaying messages, constant redirections, and busy phone lines is evident. Two staff members recently stood out: Rachel (who expertly directed me to the most appropriate doctor for my specific issue) and Amy (whose compassionate approach was potentially life-saving). Continuity of care is paramount. The goal should be to be the person who meaningfully improves a patient's healthcare experience. With targeted training and improved communication involving all stakeholders, including patients, this surgery could become a place I would wholeheartedly recommend. The staff are genuinely wonderful, and the doctors are consummate professionals.

Helpful staff made my yearly review smooth

I recently completed my annual consultation with Joanne Mason, which was then supplemented by a follow-up telephone conversation with Rebekah Fenwick, and I found both professionals to be extremely supportive and accommodating. me.

Problematic doctor ruins healthcare experience

I'm not satisfied with this facility. While the reception staff are pleasant and most of the medical team is competent, there's one physician whose behavior is deeply troubling. I'm seriously considering filing a formal complaint with the General Medical Council, and this doctor is the primary reason I'm giving such a low rating.

Doctor who truly cares at home

Dr. Money has truly exceeded expectations in caring for my father at home. He has gone the extra mile by visiting him twice in the emergency department, and I cannot praise him enough. His dedication and compassion are absolutely outstanding. Sincere thanks!!

Friendly doctors, but rocky reception desk

I've been a patient at this medical practice for a while now, and the physicians are truly exceptional. They're fantastic, and I have absolutely zero criticisms about their care. The problem lies entirely with the front desk staff. Multiple times, the reception team has completely disregarded or contradicted the instructions given by my doctor. For instance, my doctor might say, "Contact me in a few days if these medications cause you any issues, and I'll help you find an alternative." But the reception staff's response is typically, "Your next available appointment is in 10 days, and I won't even bother relaying your message." Their attitude is incredibly frustrating and unhelpful. So while the doctors deserve a perfect 10/10 rating, the reception staff get a mere 5/10 for their uncooperative and dismissive behavior.

Frustrating morning trying to reach reception

I was under the impression this was a medical practice! Their phone line is perpetually engaged, even at the precise moment of opening, and when you finally manage to connect, the receptionist appears completely uninterested—communicating feels utterly futile. What's become of this medical center, and who exactly is responsible for its management? I've been a patient here for nearly two decades, and I can confidently say the service has never been this poor.

Trusty clinic after 15 years of care

Throughout my 15-year journey as a patient at this practice, I can confidently say my experience has been nothing short of exceptional. Scheduling appointments has always been seamless, and I've received comprehensive care for both routine and intricate medical concerns. The reception and clinical staff are truly outstanding, consistently demonstrating a remarkable commitment to patient support and providing genuine reassurance during every interaction.

Impossible to reach this frustrating clinic

Getting in touch with this medical practice is an exercise in frustration. Phone calls go unanswered, and if you attempt to visit in person, they simply redirect you back to their unresponsive phone line. Securing an appointment seems impossible - even when they do pick up, scheduling becomes a nightmare. The only window to potentially book is a narrow 8 AM call time, which proves futile since they still won't answer. Nearly all the physicians, save one, come across as disinterested and condescending. The clinic's overall performance is riddled with errors, and I've yet to witness them successfully handle anything competently.

Worst receptionist at queens road surgery

The receptionist at Queens Road surgery is hands down the most condescending and discourteous individual I've encountered. One would assume that empathy and attentive communication are crucial qualities for someone in this position.

Terrible phone service for disabled patients

This medical facility is completely unacceptable. Their phone lines are perpetually blocked, and the receptionist deliberately keeps the phone off the hook. My disabled mother has attempted to contact them precisely 100 times without success. These doctors are absolutely terrible, and it's evident that the reception staff have zero concern for patient needs.

Worst bus ride ever on route 12

Absolutely terrible, without exception - each and every single instance.

Smooth care from Dr Barnes at Queens Road

Dr Barnes is an exceptional physician who has been incredibly supportive throughout my medical journey. The entire team at Queens Road, particularly the care coordinators, has been outstanding. The surgical experience was top-notch, and I'm thoroughly impressed with the level of professionalism and compassion shown by everyone involved.

Terrible midwife care after five frustrating years

I've been a patient at this medical practice for more than five years, and I can't recall a single instance where they've been competent. Their midwives are completely incompetent; I've had two children under their care, and every single appointment was an absolute disaster. Now I'm struggling with a sick child who needs a referral to Tree Tops, and they can't even handle that correctly! I absolutely will not recommend this surgery to anyone. Moreover, whenever you try to call, you'll be forced to dial 10 to 20 times before anyone even picks up the phone - and that's if they bother to answer at all.

Phone system drove me crazy

The medical staff are typically excellent, but their telephone infrastructure is utterly dysfunctional. I've spent three consecutive days attempting to secure a phone consultation, only to encounter constant busy signals, dropped calls, or total disconnections. Apparently, accessibility is limited to afternoon hours, and by then their triage list is already shuttered. It's baffling why they can't modernize their communication system to implement a proper queuing mechanism, sparing patients from squandering endless hours just trying to schedule a basic appointment.

Quick help during my gall bladder attack

Despite the current high-stress environment, the medical team provided exceptional care during my gall bladder episode this morning. Being relatively new to this practice, I've consistently found the staff to be incredibly supportive and compassionate. I want to express my sincere gratitude to the entire team for their outstanding work, particularly given the challenging circumstances we're all facing. You truly are remarkable professionals ⭐️⭐️⭐️⭐️⭐️

Caring doctors, frustrating pharmacy wait

The medical staff at this facility are absolutely outstanding, showing genuine care and attention to patients - I cannot speak highly enough of them. Unfortunately, the John Lowes pharmacy attached to the practice falls short, displaying a dismissive demeanor and seeming completely uninterested in addressing patient concerns.

Supportive care during my cancer diagnosis

Shortly after becoming a patient at the practice, I was confronted with a breast cancer diagnosis. Dr Clarke reached out personally, offering guidance and compassionate support during this challenging period. Her approach was both caring and informative, helping to alleviate my anxiety and providing much-needed reassurance. Claire, the practice pharmacist, has been instrumental in managing my prescription requirements. She has meticulously explained potential medication side effects and proactively suggested alternative treatment options. Her extensive knowledge and genuine commitment to my well-being have been incredibly valuable. I cannot fault the patient care at Queens Road Surgery and would wholeheartedly rate their service a perfect 10/10.

Caring doctors who truly listen

Exceptional, compassionate medical professionals who prioritize patient care above all else. I cannot praise this team enough and would enthusiastically suggest them to everyone. Their service is absolutely top-tier, truly deserving a perfect score.

Miguel saved the day during crisis

Miguel is an absolute blessing! During our family crisis, he demonstrated incredible patience and initiative. He meticulously addressed every single one of my concerns and took charge by actively communicating with all relevant parties to ensure the situation was properly handled and the right support was provided. I cannot express how thankful I am!

Helpful staff guided me through my concerns

Every interaction with their team has been marked by exceptional attentiveness and compassion. The staff consistently demonstrates professionalism and genuine concern. When a specific staff member cannot fully address your query, they promptly connect you with a colleague who specializes in your particular issue, ensuring you receive comprehensive and knowledgeable assistance.