Queens Road Surgery

Caring doctors at queens road clinic

These medical professionals are absolutely top-notch. Each physician addresses patient concerns with incredible understanding and compassion, and their approach to administering flu and covid vaccines is remarkably swift and comprehensive. Kudos to the entire staff at Queens Road, from the welcoming reception team to all the healthcare providers - they truly excel at what they do.

Caring staff made my day at clinic

A truly welcoming environment, with every member of staff, from the pharmacy team to other personnel, displaying exceptional kindness and empathy. They truly represent the best of the National Health Service.

Friendly doctors who always listen well

During my two-year residency in this area, I've visited various medical practitioners multiple times and consistently experienced top-notch care and attention.

Tennis elbow treatment left me hanging

Sought medical intervention for tennis elbow: initial approach involved diagnosis and a non-steroid injection with promises of improvement within a fortnight - which failed. Subsequent follow-up after two weeks resulted in being told to wait an additional five weeks. Another communication after five weeks brought more vague postponement, suggesting the condition might resolve itself in 3 months, 6 months, or even a year, with no concrete additional treatment options. Essentially - completely ineffective and not worth pursuing.

Impossible to book a simple appointment

Getting an appointment here is an absolute nightmare. Other medical practices manage to handle call scheduling efficiently within 10-20 minutes. I've been struggling to connect for well over half an hour - sometimes trapped listening to the same recorded messages on loop for 10 minutes before being cut off, and other times just immediately disconnected. Isn't it reasonable to expect a more functional appointment booking system?!

Kind nurse made all the difference

I want to express my sincere appreciation for Karen, the nurse practitioner at Queen's Road, who not only demonstrates exceptional medical expertise and diagnostic abilities but also embodies a genuinely compassionate and warm demeanor.

Skilled team made my surgery smooth

Top-notch medical professionals and an absolutely exceptional surgical procedure - couldn't have asked for better care.

Simple parking solution at dr graham's clinic

Dr Graham consistently ensures I feel completely comfortable. The professionalism displayed is truly exceptional across all aspects. Let me clarify one specific point... Parking is ABSOLUTELY FREE. The practice has NO PLANS to charge patients for parking. Previously, there were parking challenges with hospital visitors leaving vehicles for prolonged periods, causing congestion. This led to the implementation of the parking "permit" system... However, it's hardly an inconvenience when you consider that now, in most cases, you can easily find a parking space - many will recall this wasn't always possible before. By simply entering your car registration number during each visit, you can rest assured there are no associated costs.

Mixed feelings about my doctor's office

Medical professionals are excellent during procedures, but the administrative team's phone manner is abrasive and makes patients feel like an inconvenience they'd rather not deal with.

Stuffy waiting area during peak hours

Extremely warm waiting areas during summer months, with crowded seating and lengthy wait times.

Dr Graham's compassionate care saved me

Dr. Graham is absolutely fantastic - without a doubt the top physician at this practice. He's been incredibly supportive and has made an enormous difference in my healthcare journey. His compassionate approach and genuine connection with patients sets him apart. While all the doctors here are excellent, and the reception staff are equally wonderful, Dr. Graham stands out as truly exceptional. The dedication and personal attention he's shown me has been remarkable. I'm deeply grateful for his professional expertise, empathy, and unwavering support. Thank you, Dr. Graham, for your understanding and commitment to my wellbeing. Leigh G.

Tight parking but solid care

Competent medical professionals. Quite hectic environment with restricted parking availability. Crucial tip: don't forget to note down your vehicle's license plate for the automatic number plate recognition parking setup.

Friendly doctors made my day better

Fantastic experience working with some truly outstanding general practitioners who demonstrated exceptional skill and professionalism.

Another missed appointment at this clinic

Once more, this medical facility demonstrates its lack of professionalism. For the third consecutive time, I've been unable to secure a proper appointment. I was scheduled to receive a finger injection today and had taken time off work, only to be informed that the doctor was attending meetings this afternoon. Not only was the replacement physician unaware of the reason for a double appointment, but he also revealed that he was not qualified to perform the procedure. I'm extremely frustrated that they didn't even bother to contact me, despite having my mobile number. And to add insult to injury, they charge a £60 parking fee if you don't register your vehicle in their lot. Truly, their service is disappointingly subpar.