Patient Experience Summary

Feedback reflects a predominantly positive patient experience, with particular strength in clinical care and reception service. Patients consistently praise medical expertise, compassionate consultation, and attentive listening from physicians and nursing staff. Reception experience receives notable recognition for courtesy, warmth, and responsiveness. Many patients report satisfaction with booking processes and appointment availability, with some highlighting straightforward digital systems and prompt access to care. However, a distinct pattern of concerns emerges around appointment access difficulties, with multiple patients reporting lengthy waiting periods to reach the practice, complicated booking procedures, and delays in processing referrals and administrative requests. Some patients describe the contact process as cumbersome, involving form submission followed by delayed callbacks without guaranteed timeframes. These access challenges contrast sharply with positive feedback about in-person care quality, suggesting operational friction in initial contact and scheduling rather than clinical service delivery.

The practice demonstrates strong continuity of care and patient confidence in medical decision-making, with patients reporting reassurance during consultations and comprehensive diagnostic support. Communication during appointments is frequently described as clear and thorough. Reception staff are widely appreciated for professionalism and genuine helpfulness, though isolated reports indicate inconsistency in reception experience. Overall, the feedback suggests a practice delivering high-quality clinical care and compassionate treatment, but facing systemic challenges with appointment availability and administrative responsiveness that impact patient access.

Appointment

72.15 %
Great

Reception

79.30 %
Great

Cleanliness

85.00 %
Excellent

Care

86.50 %
Excellent

Respect

81.20 %
Great

Seen on time

75.40 %
Great

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RS

Rosemary S. Google 9 months ago

Rating

Excellent!

Comprehensive medical care from a caring professional

Dr. Woolridge conducted a comprehensive examination and recommended additional diagnostic tests to ensure a complete and accurate assessment of my condition.

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MI

Mohamed I. Google 10 months ago

Rating

Excellent!

Quick and efficient medical service

Filled out digital paperwork early morning, received prompt appointment just two hours later. Consultation started punctually, and the physician was exceptional.

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MH

Martin H. Google 10 months ago

Rating

Excellent!

Exceptional care that exceeded my highest expectations

I'm utterly at a loss to express the depth of my appreciation for the exceptional care and swift, comprehensive treatment I receive. The level of attention makes me truly feel valued and supported.

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AM

Anne M. Google 10 months ago

Rating

Excellent!

Compassionate care from a wonderful nurse

Compassionate healthcare professional who provided excellent assistance and support.

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TR

Tom R. Google 10 months ago

Rating

Excellent!

Exceptional doctor who truly listens and cares

Dr. Hutt is an exceptional physician who provides a comprehensive and interactive consultation. His communication style is reassuring, with a willingness to delve into details and offer supportive guidance. He has a remarkable ability to make patients feel comfortable and well-informed. Truly an outstanding medical professional.

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AN

Adriana N. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with friendly and efficient staff

I have been thoroughly satisfied with my general practitioner and the entire medical team. My prescriptions are consistently handled with efficiency, and I have always experienced courteous and professional interactions with the front desk staff, particularly Keanu, Tylah, and Anam, who have consistently met all my needs.

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HG

Hannah G. Google 10 months ago

Rating

Excellent!

Fantastic service from a wonderful real estate agent

Carol provided exceptional service with her warm demeanor and incredibly supportive approach - she was simply outstanding!

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SD

Sunny D. Google 10 months ago

Rating

Excellent!

Exceptional doctor who truly listens and cares

I consulted with DR RAJARATNAM and she was absolutely exceptional - truly the most outstanding physician I've ever encountered. She was attentive and provided a comprehensive explanation that put my mind completely at rest!

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VQ

Vaseva Q. Google 10 months ago

Rating

Excellent!

Amazing customer service from a caring receptionist

Carol demonstrated exceptional compassion and went the extra mile to assist me. She completely shattered the stereotype that receptionists are cold and indifferent to your concerns!!

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YO

Yasmin O. Google 10 months ago

Rating

Average!

Exceptional service from a truly compassionate professional

Mr Anam, the lead receptionist, consistently demonstrates exceptional compassion and support. His warm demeanor and helpful attitude truly enhance the patient experience at the medical practice.

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EH

Elizabeth H. Google 10 months ago

Rating

Excellent!

Compassionate and caring doctor who truly understands us

Dr. Perera has been our trusted physician for an extended period. She has consistently demonstrated exceptional dedication and compassion in her treatment of our entire family, and we are profoundly appreciative of her unwavering support. We could not have hoped for a more outstanding general practitioner. Our heartfelt thanks for everything, and best wishes to you x

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MS

Mike S. Google 10 months ago

Rating

Excellent!

Amazing family doctor who truly cares

Dr. Perera came to our home today to check on my mother. She has been our trusted family physician for an incredibly long time. Her demeanor is consistently warm, kind, respectful, and highly competent, whether we visit her office or she comes to us. The entire medical practice is outstanding and has consistently provided support whenever we've required assistance. Our gratitude is immense.

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AA

Ayo A. Google 10 months ago

Rating

Bad!

Terrible service and unhelpful staff at clinic

The front desk staff were incredibly unhelpful and obstructive when I attempted to schedule medical appointments for my father.

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SD

Saskia D. Google 10 months ago

Rating

Excellent!

Amazing customer service from carol

Carol truly went above and beyond to assist me. I'm incredibly grateful for her support.

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DM

De M. Google 10 months ago

Rating

Excellent!

Exceptional service from a compassionate staff member

I am reaching out to describe my interaction with one of your front desk employees, CAROL. I cannot recall ever having such a positive telephone encounter before. She demonstrated remarkable professionalism combined with genuine warmth and empathy. Her tone was incredibly soothing, and she displayed extraordinary patience throughout our conversation. I was unfamiliar with recent modifications at the practice, but she methodically and lucidly explained the details, making it simple for me to navigate and obtain the medical care I required. Previously, scheduling an appointment with my physician had been challenging. Delphine Marshall

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SO

Solomon O. Google 10 months ago

Rating

Excellent!

Lifelong care with compassionate and attentive doctors

I've been with this medical practice my entire life. Thankfully, I haven't required frequent visits, but as I've become more proactive about my healthcare in recent years, they've been incredibly helpful and responsive. Carol and Anam, in particular, have been exceptional.

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AB

Alex B. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassion and understanding

For two decades, this medical practice has been my go-to healthcare provider. The staff consistently greet me warmly, demonstrating remarkable professionalism and genuine compassion. They have a diverse team of physicians who are completely accepting of my dietary choices. I cannot imagine a more perfect healthcare experience. I enthusiastically endorse this practice. When collecting prescriptions, the nearby Haggerston Pharmacy is equally outstanding and completes the excellent service.

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JS

Jade S. Google 10 months ago

Rating

Excellent!

Great service from caring medical staff

Carol at the front desk was welcoming and pleasant, instantly putting me at ease. When I called to check on my form, Betty was equally cordial and helpful. My appointment with Dr. Woolridge was excellent - she was warm, attentive, and thoroughly addressed every question and worry I had. I now have a clear treatment strategy and feel much more optimistic.

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RF

Russell F. Google 10 months ago

Rating

Excellent!

Compassionate doctor helped me find my peace

Over the past two and a half months, I've been experiencing some uncertainty, but my consultation with Dr. Perera helped me find clarity and peace of mind. Grateful for the reassurance 🤞 much appreciated.

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CF

Carol F. Google 10 months ago

Rating

Excellent!

Professional and caring doctor with great advice

Dr. Perera was incredibly supportive during my visit today, not only managing my scheduled appointment efficiently but also taking the time to provide helpful guidance on additional health-related questions I had.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 72541101
  • Queensbridge Group Pract. 24 Holly Street Hackney London E8 3XP

Patient Experience Summary

Feedback reflects a predominantly positive patient experience, with particular strength in clinical care and reception service. Patients consistently praise medical expertise, compassionate consultation, and attentive listening from physicians and nursing staff. Reception experience receives notable recognition for courtesy, warmth, and responsiveness. Many patients report satisfaction with booking processes and appointment availability, with some highlighting straightforward digital systems and prompt access to care. However, a distinct pattern of concerns emerges around appointment access difficulties, with multiple patients reporting lengthy waiting periods to reach the practice, complicated booking procedures, and delays in processing referrals and administrative requests. Some patients describe the contact process as cumbersome, involving form submission followed by delayed callbacks without guaranteed timeframes. These access challenges contrast sharply with positive feedback about in-person care quality, suggesting operational friction in initial contact and scheduling rather than clinical service delivery.

The practice demonstrates strong continuity of care and patient confidence in medical decision-making, with patients reporting reassurance during consultations and comprehensive diagnostic support. Communication during appointments is frequently described as clear and thorough. Reception staff are widely appreciated for professionalism and genuine helpfulness, though isolated reports indicate inconsistency in reception experience. Overall, the feedback suggests a practice delivering high-quality clinical care and compassionate treatment, but facing systemic challenges with appointment availability and administrative responsiveness that impact patient access.

Appointment

72.15 %
Great

Reception

79.30 %
Great

Cleanliness

85.00 %
Excellent

Care

86.50 %
Excellent

Respect

81.20 %
Great

Seen on time

75.40 %
Great
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