Patient Experience Summary

Feedback reflects a predominantly positive patient experience, with particular strength in clinical care and reception service. Patients consistently praise medical expertise, compassionate consultation, and attentive listening from physicians and nursing staff. Reception experience receives notable recognition for courtesy, warmth, and responsiveness. Many patients report satisfaction with booking processes and appointment availability, with some highlighting straightforward digital systems and prompt access to care. However, a distinct pattern of concerns emerges around appointment access difficulties, with multiple patients reporting lengthy waiting periods to reach the practice, complicated booking procedures, and delays in processing referrals and administrative requests. Some patients describe the contact process as cumbersome, involving form submission followed by delayed callbacks without guaranteed timeframes. These access challenges contrast sharply with positive feedback about in-person care quality, suggesting operational friction in initial contact and scheduling rather than clinical service delivery.

The practice demonstrates strong continuity of care and patient confidence in medical decision-making, with patients reporting reassurance during consultations and comprehensive diagnostic support. Communication during appointments is frequently described as clear and thorough. Reception staff are widely appreciated for professionalism and genuine helpfulness, though isolated reports indicate inconsistency in reception experience. Overall, the feedback suggests a practice delivering high-quality clinical care and compassionate treatment, but facing systemic challenges with appointment availability and administrative responsiveness that impact patient access.

Appointment

72.15 %
Great

Reception

79.30 %
Great

Cleanliness

85.00 %
Excellent

Care

86.50 %
Excellent

Respect

81.20 %
Great

Seen on time

75.40 %
Great

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SS

Sally S. Google 10 months ago

Rating

Excellent!

Queensbridge group practice delivers incredible healthcare experience

⭐️⭐️⭐️⭐️⭐️ Incredible experience! I'm completely blown away by the quality of care at Queensbridge group practice. Dr. Yeganti is simply phenomenal - incredibly supportive and genuinely skilled in his medical expertise. The entire clinic is immaculately maintained and creates a warm, inviting atmosphere. I'm truly delighted with the comprehensive support provided by my doctor and the entire staff team. A perfect five-star rating without question! I wholeheartedly recommend Queensbridge group practice for anyone seeking outstanding medical care!

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SS

Shante S. Google 10 months ago

Rating

Excellent!

Lifelong care with compassionate and reliable medical team

Throughout my entire life, this medical practice has been my go-to, and I've never encountered a single problem. The whole staff consistently demonstrates warmth, cordiality, and genuine care. Whenever I've sought guidance or had inquiries, the front desk personnel have been remarkably efficient, responding swiftly and offering precise, reliable information that provides immense comfort during uncertain moments. I want to extend a heartfelt acknowledgment to Carol and Betty for their unwavering assistance and support through the years. Interacting with them is always a delightful experience, and their exceptional combination of compassion and professionalism truly elevates the quality of care I receive.

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CW

Carol W. Google 10 months ago

Rating

Excellent!

Exceptional doctor with compassionate care

Dr. Hutt was absolutely fantastic during my appointment today. She demonstrated exceptional compassion, listened attentively, and created a welcoming environment. Her professional yet caring approach made this the most pleasant medical consultation I've ever experienced. Sincere gratitude for such a wonderful interaction!

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DD

Debora D. Google 10 months ago

Rating

Excellent!

Phenomenal receptionist who goes above and beyond

Carol at the front desk is truly outstanding. Her compassionate, polished, and empathetic approach is remarkable. She connects with you on a personal level, making you feel more like a valued friend than a patient. Her warmth and attentiveness are unparalleled. She goes above and beyond, ensuring no request is too challenging. Her dedication to her role is evident in everything she does. Interacting with her is always a delightful experience, and she consistently follows through on her commitments. She undoubtedly deserves recognition as employee of the month. My heartfelt thanks to Carol for her incredible service and the challenging work she performs with such grace. She truly deserves admiration.

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CC

Colin C. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and skilled professionals

My interaction with Dr McLean and nurse Carol was absolutely exceptional. Their dynamic approach, exceptional communication, and precise explanations immediately established a sense of trust and reassurance. They demonstrated genuine compassion and perceptiveness, comprehending my concerns with remarkable precision and empathy.

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JL

Jacqueline L. Google 11 months ago

Rating

Excellent!

Exceptional care and compassion at queensbridge practice

I cannot express enough praise for this medical practice. Every single staff member, from the front desk to the physicians, has been exceptional. The care I've received is truly remarkable. The doctors have consistently gone beyond their basic duties, thoroughly examining all my symptoms and ensuring proper referrals. When I was seriously unwell, my GP Dr. Rajaratnam was instrumental in arranging comprehensive tests and treatment. Her compassion and professionalism are extraordinary - I'm profoundly grateful for her role in essentially saving my life and mental well-being. Dr. Caroline Kennedy also deserves recognition for her supportive approach, offering crucial encouragement during my most challenging moments. Doctors Barry and Newman are equally impressive, demonstrating remarkable empathy and professional skill. I must also highlight Anam at reception, whose patience and warm demeanor always brightens my visits. Queensbridge Group Practice represents healthcare at its absolute finest - a truly outstanding medical facility that provides unparalleled service and care!

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BB

Bai B. Google 11 months ago

Rating

Excellent!

Amazing healthcare with compassionate doctor hutt

I've never encountered a medical practice quite like this one since arriving in this country. From the welcoming reception staff to my personal physician, Dr. Hutt, everyone has been incredibly compassionate and supportive. I'm especially grateful to Dr. Hutt for his exceptional follow-up care, consistently reaching out to me regardless of whether the medical results are positive or negative. He always ensures I'm fully informed about my health status. I'm truly impressed by his dedication and professionalism. Dr. Hutt, please continue your outstanding work - you're making a real difference.

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CO

Cemile O. Google 11 months ago

Rating

Excellent!

Compassionate nurse made my medical visit wonderful

Nurse Yetunde demonstrated exceptional compassion and dedication during my visit, ensuring I felt comfortable and well-supported. Her attentive manner and professional approach truly made a positive difference in my healthcare experience!

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TH

Tom H. Google 11 months ago

Rating

Average!

Shocking patient confidentiality breach during endless wait

My interaction with the medical practice was incredibly exasperating. I endured a 35-minute wait in the queue, and when the phone seemed to be answered, it appeared to have been simply placed down without anyone addressing me. I could overhear the receptionist conversing with another patient for approximately 10 minutes. When someone finally picked up the phone, they claimed a technical error was responsible and were unsure what occurred, later admitting they had removed their headset to assist a patient at the desk when my call came through. I'm uncertain whether this is standard procedure, but it seems fundamentally inappropriate and requires immediate modification. Most concerning was that I inadvertently heard this patient's entire personal information, including their name, date of birth, and details about their ADHD - which is unquestionably an unintentional violation of patient confidentiality. Despite this incident, the surgery generally operates well, and the staff are pleasant. Were it not for this specific experience, I would have no criticisms whatsoever.

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FK

Farha K. Google 11 months ago

Rating

Excellent!

Compassionate doctor made my medical visit wonderful

Hi, I'd like to express my gratitude to Dr. Paul Francis McLean, whom I consulted on Friday, July 4th, 2025. He was exceptionally compassionate and attentive. The doctor took his time, listened carefully, and made me feel completely at ease. His approach was unhurried and thoroughly comprehensible. Sincere thanks, doctor Regards, patient Farzana Khan

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JR

Julie R. Google 11 months ago

Rating

Excellent!

Friendly staff makes daughter's day special

The staff member at the front desk provided excellent assistance to my daughter Scarlet during our visit. We were thoroughly satisfied with the service.

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RS

Richard S. Google 11 months ago

Rating

Excellent!

Compassionate care that truly heals and comforts patients

At Queensbridge Group Practice, I've consistently experienced exceptional compassion and professionalism from every staff member, including receptionists, nurses, and doctors. Their warm and attentive approach has not only addressed my medical concerns but has also been instrumental in my healing process, making me feel genuinely supported throughout my healthcare journey.

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FF

Filiz F. Google 11 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Satish Yaganti is an exceptional physician who demonstrates genuine compassion and a deep commitment to patient health. His medical practice consistently provides outstanding care and attention during every visit.

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DW

Dennis W. Google 11 months ago

Rating

Excellent!

Friendly receptionist makes every visit a pleasant experience

Carol stands out as an exceptionally supportive and competent receptionist who creates a warm atmosphere from the moment you walk in. Her radiant, welcoming smile instantly puts you at ease and helps reduce any anxiety. She demonstrates remarkable professionalism, treating everyone with genuine courtesy and respect, and truly represents the best qualities of the medical practice. Continue your outstanding work, Carol - you're absolutely outstanding.

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LP

Loch P. Google 11 months ago

Rating

Excellent!

Exceptional service from a stellar receptionist

Carol - the front desk professional, truly deserves recognition. Her dedication shines through in every interaction, consistently demonstrating exceptional care and top-notch professionalism. (The workplace could certainly benefit from more employees like her!) Wishing her all the best!

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SM

Susan M. Google 11 months ago

Rating

Excellent!

Compassionate care makes all the difference today

I encountered a pleasant interaction during my visit today. Despite arriving 20 minutes behind schedule for my nursing appointment, the receptionist greeted me with remarkable warmth and compassion. She was completely understanding of my delay and promptly communicated with the nurse, who accommodated me immediately. The entire team demonstrated exceptional professionalism, showing genuine empathy and a considerate approach to patient care.

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BB

Becky B. Google one year ago

Rating

Excellent!

Interpreter made communication smooth and clear

The interpreter they arranged was incredibly beneficial, enabling me to effectively communicate my emotions using British Sign Language.

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JE

Jenny E. Google one year ago

Rating

Excellent!

Compassionate care that truly listens and heals

Dr. Gill provided an exceptional consultation, offering precise and valuable insights that truly resonated with me. The physician was approachable and supportive, making me feel genuinely understood—something I hadn't experienced in more than twelve months.

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AA

Amanda A. Google one year ago

Rating

Excellent!

Exceptional care from rakiya and carol at surgery

Rakiya, an exceptional healthcare assistant, consistently performs my blood tests with utmost professionalism. Her demeanor is always warm and supportive. Similarly, Carol at the reception desk is an absolute gem - her welcoming attitude, genuine care, and helpfulness are truly remarkable. Interacting with her always brightens my day. She's an outstanding receptionist, and we're fortunate to have such a fantastic team member.

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YB

Yasmin B. Google one year ago

Rating

Excellent!

Compassionate care exceeded all my expectations

Every single employee, from the front desk staff to the physicians, is incredibly warm and friendly. They created such a welcoming atmosphere that made me feel completely at ease. I'm truly appreciative of all the care I received. A particularly heartfelt thank you to Dr. S Yaganti, who was exceptionally compassionate and kind 💕

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 72541101
  • Queensbridge Group Pract. 24 Holly Street Hackney London E8 3XP

Patient Experience Summary

Feedback reflects a predominantly positive patient experience, with particular strength in clinical care and reception service. Patients consistently praise medical expertise, compassionate consultation, and attentive listening from physicians and nursing staff. Reception experience receives notable recognition for courtesy, warmth, and responsiveness. Many patients report satisfaction with booking processes and appointment availability, with some highlighting straightforward digital systems and prompt access to care. However, a distinct pattern of concerns emerges around appointment access difficulties, with multiple patients reporting lengthy waiting periods to reach the practice, complicated booking procedures, and delays in processing referrals and administrative requests. Some patients describe the contact process as cumbersome, involving form submission followed by delayed callbacks without guaranteed timeframes. These access challenges contrast sharply with positive feedback about in-person care quality, suggesting operational friction in initial contact and scheduling rather than clinical service delivery.

The practice demonstrates strong continuity of care and patient confidence in medical decision-making, with patients reporting reassurance during consultations and comprehensive diagnostic support. Communication during appointments is frequently described as clear and thorough. Reception staff are widely appreciated for professionalism and genuine helpfulness, though isolated reports indicate inconsistency in reception experience. Overall, the feedback suggests a practice delivering high-quality clinical care and compassionate treatment, but facing systemic challenges with appointment availability and administrative responsiveness that impact patient access.

Appointment

72.15 %
Great

Reception

79.30 %
Great

Cleanliness

85.00 %
Excellent

Care

86.50 %
Excellent

Respect

81.20 %
Great

Seen on time

75.40 %
Great
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