Patient Experience Summary

Feedback reflects a predominantly positive patient experience, with particular strength in clinical care and reception service. Patients consistently praise medical expertise, compassionate consultation, and attentive listening from physicians and nursing staff. Reception experience receives notable recognition for courtesy, warmth, and responsiveness. Many patients report satisfaction with booking processes and appointment availability, with some highlighting straightforward digital systems and prompt access to care. However, a distinct pattern of concerns emerges around appointment access difficulties, with multiple patients reporting lengthy waiting periods to reach the practice, complicated booking procedures, and delays in processing referrals and administrative requests. Some patients describe the contact process as cumbersome, involving form submission followed by delayed callbacks without guaranteed timeframes. These access challenges contrast sharply with positive feedback about in-person care quality, suggesting operational friction in initial contact and scheduling rather than clinical service delivery.

The practice demonstrates strong continuity of care and patient confidence in medical decision-making, with patients reporting reassurance during consultations and comprehensive diagnostic support. Communication during appointments is frequently described as clear and thorough. Reception staff are widely appreciated for professionalism and genuine helpfulness, though isolated reports indicate inconsistency in reception experience. Overall, the feedback suggests a practice delivering high-quality clinical care and compassionate treatment, but facing systemic challenges with appointment availability and administrative responsiveness that impact patient access.

Appointment

72.15 %
Great

Reception

79.30 %
Great

Cleanliness

85.00 %
Excellent

Care

86.50 %
Excellent

Respect

81.20 %
Great

Seen on time

75.40 %
Great

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RR

Ruthy R. Google one year ago

Rating

Excellent!

Exceptional service that saved my morning today

I found myself pressed for time early today and dropped by the clinic prior to my work shift. The front desk staff member Carol was incredibly helpful and ensured I could be quickly examined by their recently hired nurse Yetty. It was a fantastic morning experience, and the team at Queensbridge is truly exceptional. Many thanks!!

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SM

S M. Google one year ago

Rating

Excellent!

Decades of compassionate care at queensbridge practice

Throughout my two-decade journey with Queensbridge Group Practice, I've witnessed numerous exceptional medical professionals and staff members over the years. The team consistently demonstrates remarkable politeness and genuine compassion. Their ability to recognize and remember patients personally is truly impressive. Currently, Dr Yuganti is my preferred general practitioner, handling all my medical concerns and health challenges. What sets him apart is his extraordinary listening skills, which provide immense comfort when patients are feeling vulnerable. I'm genuinely hopeful and excited about continuing my healthcare relationship with this practice for many more years to come.

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SN

Silvery N. Google one year ago

Rating

Excellent!

Great doctor who truly cares about patients

Dr. Hutt takes the time to truly hear out patients instead of hurrying through appointments, and he diligently seeks out the most appropriate treatment options.

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MH

Mal H. Google one year ago

Rating

Excellent!

Charla saved the day with her amazing service

My recent visit to the GP was truly exceptional. I was facing a problem that required attention, and the receptionist, Charla, went above and beyond to assist me. She carefully listened to my concerns and promptly followed up with a comprehensive solution. Her remarkable efficiency and unwavering professionalism significantly improved my experience. A heartfelt thank you to Charla! Malika

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RS

R S. Google one year ago

Rating

Excellent!

Compassionate care through my cancer journey

My cancer journey has been incredibly supported by this incredible medical team. The surgical procedure was a game-changer for me, and I've been navigating my ongoing treatment with their exceptional care. A special mention to Carol at reception, who consistently demonstrates outstanding compassion and goes above and beyond to assist patients. I wholeheartedly endorse this medical practice without any hesitation.

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RA

Ray A. Google one year ago

Rating

Great!

Friendly service, but long wait times

The employees are courteous and welcoming. The sole drawback is the lengthy waiting periods for scheduling appointments.

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PP

Peter P. Google one year ago

Rating

Excellent!

Fast and friendly healthcare service

I am truly amazed by this medical practice! I signed up on Wednesday and had a comprehensive GP consultation on Thursday! Booking an appointment was incredibly straightforward — no battling early morning phone lines or endless waiting. You simply complete a quick form, and then a receptionist contacts you to schedule an appointment with a GP or pharmacist. I needed to forward some documents, so I emailed them, and subsequently, another receptionist called to confirm their receipt and filing. This is an exceptional practice — incredibly responsive and comforting. *Many* other GP surgeries feel like communication voids — you receive no updates, no test results, no information about referrals. This surgery stands out differently. I genuinely feel they are committed to my healthcare and genuinely want to help. My consultation with Dr Woolridge was extraordinarily impressive — she was unhurried and took genuine time to understand my situation, demonstrating kindness and warmth. She even personally welcomed me to the practice. I wholeheartedly recommend this GP surgery to anyone within their service area.

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TC

Tim C. Google one year ago

Rating

Excellent!

Friendly doctors and helpful medical team

Excellent customer support, capable medical professionals.

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Madeleine Ø. Google one year ago

Rating

Excellent!

Amazing service that goes above expectations

CONSISTENTLY AVAILABLE ON SHORT NOTICE. HIGHLY FLEXIBLE AND RESPONSIVE. EXCEPTIONAL TEAM.

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PM

Patrick M. Google one year ago

Rating

Excellent!

Compassionate care with convenient eConsult service

The medical staff here are top-notch, consistently delivering precise, swift, and compassionate treatment. I'm particularly appreciative of their digital consultation platform, which frequently resolves my health concerns promptly and eliminates unnecessary in-person visits. An outstanding neighborhood healthcare provider.

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AC

Alice C. Google one year ago

Rating

Excellent!

Excellent local healthcare with friendly medical staff

I had been a patient at this clinic during my time residing in Dalston. The medical team consistently impressed me with their helpfulness, expertise, and compassionate approach. Their online booking system makes scheduling appointments quite straightforward. I genuinely endorse this medical practice.

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PW

Pat W. Google one year ago

Rating

Excellent!

Compassionate care from a top-notch medical team

I've consistently experienced exceptional, compassionate, and comprehensive care from my general practitioner, Dr Woolridge, during our recent interactions, and I am truly appreciative. Moreover, the front desk staff at the clinic demonstrate remarkable professionalism, warmth, and genuine helpfulness. My sincere thanks to the Queensbridge medical team!

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RC

Rabah C. Google one year ago

Rating

Excellent!

Exceptional healthcare through decades of compassionate service

Over 20 Years of Exceptional Healthcare at Queensbridge Surgery For more than two decades, I've been a loyal patient at Queensbridge Surgery Practice, consistently experiencing top-tier medical care. Dr Hutt stands out as an exceptional physician — remarkably knowledgeable, empathetic, and incredibly thorough. He consistently demonstrates remarkable listening skills, provides crystal-clear explanations, and ensures patients feel completely supported. His serene and deliberate manner cultivates genuine trust and patient confidence. The administrative team equally merits recognition. They are invariably warm, supportive, and supremely professional. When handling patient inquiries, they demonstrate remarkable dedication, going beyond standard expectations with genuine kindness and remarkable efficiency. After 20+ years, I remain profoundly appreciative of my registration with Queensbridge. Finding a medical practice that seamlessly blends professional excellence with authentic, compassionate care is truly extraordinary. I wholeheartedly recommend this practice to anyone seeking superior healthcare.

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CO

Carolyn O. Google one year ago

Rating

Excellent!

Amazing service from a true nhs hero

Carol was absolutely phenomenal! What a fantastic professional at the reception. She truly exceeded expectations in assisting me to obtain medical records that the NHS digital systems make incredibly difficult to access. Someone needs to recognize Carol's outstanding service right away!

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HH

Hiba H. Google one year ago

Rating

Excellent!

Exceptional service from a wonderful receptionist

Carol at the front desk was exceptionally courteous, understanding, and supportive. She truly went out of her way to provide me with accurate details. She carefully listened to my concerns, explained everything thoroughly, and made sure I felt completely comfortable without any sense of urgency. The entire interaction was simply outstanding.

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SS

Sammi S. Google one year ago

Rating

Excellent!

Exceptional care from a truly compassionate doctor

I had another exceptional visit with Dr. Woolridge, who consistently delivers outstanding care. Her professionalism and thoroughness were evident throughout the appointment, and she demonstrated remarkable compassion. She went above and beyond the standard consultation duration, taking ample time to hear all of my concerns and offer comprehensive, easy-to-understand explanations. I cannot recommend her highly enough. My sincere gratitude for her exceptional medical care.

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KP

Kaylee P. Google one year ago

Rating

Excellent!

Swift care saved me during london visit

During a visit to my boyfriend in London, I sought medical help at this clinic while experiencing significant discomfort and a high temperature. The staff's efficiency was remarkable - I was seen by an on-call physician almost immediately. They quickly registered me as a temporary patient and scheduled a consultation with a full doctor just 15 minutes later. The diagnosis revealed an upper kidney infection, and thanks to their prompt response, I received antibiotics within 90 minutes of entering the clinic. I cannot emphasize enough how impressed I was with the entire team's approach. The receptionist, the duty doctor, and my primary physician, Dr. Mutt, demonstrated extraordinary professionalism, kindness, and compassion. Their thorough and empathetic care made a challenging medical situation feel manageable and supportive. My deepest gratitude goes out to this exceptional medical team 🙏🕯️🕊️

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RC

Robert C. Google one year ago

Rating

Excellent!

Life-saving care from amazing doctor perreira

Hi, it's Robert Cheddesingh here, I want to express my deepest gratitude to Queensbridge Practice for essentially saving my life, with special recognition to Dr. Samantha Perreira. During my visit, I was extremely weak, and she swiftly conducted tests, promptly diagnosing an infection and immediately referring me to SDEC (Same Day Emergency Care) at Homerton Hospital. The doctors informed me I had a severe infection in my neck and arms, and I later learned my CRP (Infection Marker) was an alarming 400 on the initial test. One doctor emphasized that had I not sought medical attention when I did, the situation could have been fatal, as he had witnessed similar conditions escalate rapidly with potentially deadly consequences. Once again, I sincerely thank Dr. Perreira for her exceptional medical knowledge, expertise, and professional approach in diagnosing my condition quickly. I shudder to think about what might have happened if I had not been referred to the hospital. It's reassuring to know that Queensbridge Practice has such highly skilled physicians, particularly Dr. Samantha Perreira.

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CB

Claudia B. Google one year ago

Rating

Excellent!

Compassionate care that truly supports mental health journey

The healthcare professionals at this facility consistently demonstrate remarkable compassion and expertise. My recent interaction concerning my adolescent son's psychological well-being was met with genuine empathy and comprehensive attention. I extend my sincere gratitude especially to Dr Gill and Sash for their outstanding support.

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DG

Daniele G. Google one year ago

Rating

Excellent!

Compassionate doctor provides thorough and helpful care

Dr. Paul Francis McLean provided exceptional medical attention during my visit. His demeanor was warm and courteous, and he approached my health concerns with utmost professionalism. He carefully listened to my symptoms and took concrete steps to address them, recommending an X-Ray and prescribing an inhaler. Furthermore, he went above and beyond by guiding me to an instructional video on correct inhaler usage. The level of care I received was truly outstanding. My sincere appreciation goes to Dr. McLean for his thorough and compassionate approach.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 72541101
  • Queensbridge Group Pract. 24 Holly Street Hackney London E8 3XP

Patient Experience Summary

Feedback reflects a predominantly positive patient experience, with particular strength in clinical care and reception service. Patients consistently praise medical expertise, compassionate consultation, and attentive listening from physicians and nursing staff. Reception experience receives notable recognition for courtesy, warmth, and responsiveness. Many patients report satisfaction with booking processes and appointment availability, with some highlighting straightforward digital systems and prompt access to care. However, a distinct pattern of concerns emerges around appointment access difficulties, with multiple patients reporting lengthy waiting periods to reach the practice, complicated booking procedures, and delays in processing referrals and administrative requests. Some patients describe the contact process as cumbersome, involving form submission followed by delayed callbacks without guaranteed timeframes. These access challenges contrast sharply with positive feedback about in-person care quality, suggesting operational friction in initial contact and scheduling rather than clinical service delivery.

The practice demonstrates strong continuity of care and patient confidence in medical decision-making, with patients reporting reassurance during consultations and comprehensive diagnostic support. Communication during appointments is frequently described as clear and thorough. Reception staff are widely appreciated for professionalism and genuine helpfulness, though isolated reports indicate inconsistency in reception experience. Overall, the feedback suggests a practice delivering high-quality clinical care and compassionate treatment, but facing systemic challenges with appointment availability and administrative responsiveness that impact patient access.

Appointment

72.15 %
Great

Reception

79.30 %
Great

Cleanliness

85.00 %
Excellent

Care

86.50 %
Excellent

Respect

81.20 %
Great

Seen on time

75.40 %
Great
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