Queenstree Practice

Receptionist made booking appointments straightforward

We have been attending this surgery for two years and have found the clinical staff to be pleasant and helpful. The nursing team has also been accommodating, and we have not experienced any difficulties obtaining appointments. This has been a better experience compared to our previous practice.

Caring approach to preventative health support

I'm very satisfied with the care I receive as a patient, particularly regarding preventative health measures. The team demonstrates genuine compassion and attentiveness, with helpful and approachable staff throughout the practice. Information has consistently been provided whenever I've needed it.

Front desk staff were helpful and kind

The reception team provided excellent service, though the clinical staff could have been more attentive to my needs.

Better than most surgeries around here

This practice appears to be among the more highly regarded medical facilities in the local area.

Practice has lost its way over the years

I have been a patient at this practice for eight years and feel I should have made a change much sooner. My experience has included instances where I felt my concerns were not properly addressed, along with a general sense that the care provided has fallen short of what I would expect. The service quality appears to have declined, and I have found the overall approach to patient care to be lacking in attentiveness. I would rate my experience as extremely poor.

Phone queues make booking appointments frustrating

Generally a satisfactory practice, though there is a significant weakness in the telephone answering service. Wait times to speak with someone can be quite lengthy, during which callers hear background music and a recorded message repeatedly emphasising the importance of their call. It seems difficult to understand why response times cannot be improved.

Reception staff were genuinely helpful and polite

The reception team demonstrated politeness and helpfulness, making genuine efforts to meet patient needs. The clinical staff I encountered provided considerate and professional care.

Reception staff made booking appointments difficult

We have had such a disappointing experience with this GP practice. There are several concerns to raise. Getting through to speak with a clinician has proven difficult, booking an appointment is challenging, and we found the reception team to be unhelpful and unwelcoming. As someone working outside the NHS and social care sector, I found the overall process at this practice to be quite frustrating and inaccessible. When I submitted a request for my records, I felt that the documentation did not accurately represent what actually took place, which conflicts with our own notes of events. It is particularly disheartening when you expect to be able to rely on and trust the professionals at your healthcare provider.

Reception staff weren't helpful or supportive

The staff at this surgery were not particularly helpful, and I felt that my needs were not adequately addressed during my visit.

Hard to book but professional when you get there

It can be challenging to secure an appointment, however once you are seen the consultation is conducted in a professional and courteous manner by the healthcare staff.

Clean waiting room and efficient appointment

The practice maintains a clean and well-organised environment. I was attended to by a member of the phlebotomy team.

Difficult to reach and prescriptions overlooked

Unable to reach the practice and prescriptions are not being managed as expected. Very disappointed with the service, especially since we recently selected this practice after moving to the area.

Long phone queues made urgent care difficult

I attempted to contact the practice for several hours without success. When I finally reached someone, I was informed that no appointments were available until the following week. Given the urgency of my situation, I was advised to call back at 9am the next morning. However, I was unable to get through again after trying for half an hour. The staff member indicated that the practice had not been particularly busy, yet all appointments had apparently been allocated. I was offered an appointment for the following Wednesday, and given the urgent nature of my concern, I was directed to contact the out-of-hours service instead. I found this experience to be quite frustrating.

Happy with my composite veneers treatment

I couldn't be happier with the service I received. The treatment I underwent was completed to a high standard.

Friendly staff who actually take their time

I have been attending this practice for many years and have consistently found the reception staff to be welcoming and supportive. My healthcare provider has always been attentive and thorough in addressing my concerns, taking the time needed during appointments. I am very satisfied with the care I receive and have no desire to seek treatment elsewhere.

Receptionists who actually help and listen

Not everyone gets everything right, but this practice stands out positively when measured against other surgeries nearby. The front desk staff consistently demonstrate warmth and willingness to assist, taking extra steps to address concerns or provide clarification—a level of service that isn't always guaranteed elsewhere, and in some cases is notably absent.

Friendly staff who actually know what they're doing

The team at this practice are generally approachable and pleasant. They appear to demonstrate a better understanding of patient situations in comparison to other medical practices.

Reception staff made my sister feel welcome

My sister really loves this doctors practice and she is so happy when she speaks to the reception staff. I'm so happy to say my twin is happy being at this practice.