Patient Experience Summary

Patients consistently praise the practice's online triage system and appointment booking process, describing rapid response times and seamless access to care. The responsive digital platform has replaced traditional phone queues, enabling patients to submit requests and receive appointments within hours or days. Reception staff are frequently commended for their courtesy, patience, and welcoming demeanor, though one patient reported an unhelpful attitude and concerns about restrictive booking implementation.

Clinical care receives strong endorsement across reviews, with patients highlighting professional competence, compassionate communication, and thorough assessment. Staff demonstrate genuine engagement in patient decision-making and continuity of care. The practice environment is noted as clean, modern, and well-organised, with convenient facilities and accessibility features. Patients value the efficiency of administrative processes and the practice's effective use of technology to enhance their experience.

While the majority of feedback is positive, some patients have noted limitations in phone access as a result of system changes. Overall, the practice is recognised for combining technological innovation with attentive, professional care delivery.

Appointment

85.00 %
Excellent

Reception

78.33 %
Great

Cleanliness

85.00 %
Excellent

Care

87.50 %
Excellent

Respect

80.00 %
Great

Seen on time

82.50 %
Great

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A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

SUPERB SERVICE BY DR CHOUDURY

I was seen immediatey, Dr Choudury was very helpful and informative. Very highly recommended and I am very grateful

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PM

Paloma M. Google one year ago

Rating

Excellent!

Caring phone doctor: Efficient and helpful

I had a great experience with the doctor over the phone. They were incredibly compassionate and provided substantial assistance. The efficiency of their appointment scheduling and administrative processes is also noteworthy. It's refreshing to encounter such a helpful and well-organized medical practice.

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EX

Eve X. Google one year ago

Rating

Excellent!

Exceptional care from Dr Stavrianakis: A decade of trust

For over a decade, I've been under the exceptional care of Dr. Costi Stavrianakis, a diabetes specialist whose expertise and attentiveness have consistently impressed me. His profound understanding of my condition, coupled with his unwavering commitment to my well-being, instills complete confidence in his medical guidance. Despite our long-standing doctor-patient relationship, Dr. Stavrianakis maintains an approachable demeanor, always greeting me with warmth and dedicating himself fully to optimizing my health. I feel compelled to share a recent experience that further exemplifies Dr. Stavrianakis's extraordinary capabilities. On September 18, 2024, I had an appointment regarding a new medical issue. Not only did he address my immediate concerns with his usual thoroughness, but he also demonstrated an impressive command of NHS resources. Remarkably, he arranged a virtual consultation with a specialist at Moorfields Eye Hospital on the spot. This swift action saved me from a potentially lengthy and stressful journey to central London's A&E department. Such efficient utilization of telemedicine showcases the NHS at its finest, with Dr. Stavrianakis at the forefront of this patient-centric approach.

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MH

Michael H. Google one year ago

Rating

Excellent!

Efficient online triage leads to timely care

I've had the pleasure of utilizing this service on a few occasions, and I must say, their online triage system is truly exceptional. It's a breath of fresh air compared to the tedious phone queues we're all too familiar with. Instead, I simply complete a digital form, and voila! I'm promptly scheduled for an appointment that suits my needs. The medical professionals I've encountered, from the doctors to the support staff, have been nothing short of delightful. Their warmth and expertise shine through in every interaction. Overall, I'm thoroughly impressed by the efficiency and quality of care provided. This service has certainly set a new standard in healthcare accessibility and patient satisfaction.

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AD

Antonia D. Google one year ago

Rating

Excellent!

Efficient GP surgery with easy online access

I appreciate this medical practice for its exceptional efficiency and well-organized operations. The standout feature is their intuitive online triage platform, which streamlines the process of seeking medical attention. This system significantly enhances accessibility to healthcare services, making it a breeze for patients to connect with the care they need. The practice's commitment to leveraging technology for improved patient experience is truly commendable.

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MM

Moni M. Google one year ago

Rating

Excellent!

Patient praises Practice for life-changing support

I believe Practice has been instrumental in my journey towards better physical and mental well-being. Their timely assistance and unwavering support have been crucial, especially during particularly trying periods in my life. The team of healthcare experts at Practice has been exceptional in providing care, and I feel incredibly fortunate to have them overseeing my health needs. Without their intervention, I'm not certain where I'd be today – they've truly been a beacon of hope and healing in my life.

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UH

Ulfet H. Google one year ago

Rating

Excellent!

Friendly staff and helpful doctor at my GP

I've had a positive experience with this medical practice. The team there is welcoming and always ready to lend a hand. I'm particularly impressed with my physician, who consistently provides valuable assistance. Her care and attention make me glad I chose this clinic for my healthcare needs. The overall atmosphere is pleasant, which contributes to my satisfaction as a patient.

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SP

Sophie P. Google one year ago

Rating

Excellent!

Swift and effective emergency assessment

I appreciate the swift and efficient triage service provided. The team's ability to quickly assess and prioritize cases was impressive, ensuring prompt attention to urgent matters. Their expertise and professionalism shone through, making the experience remarkably smooth and reassuring.

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ME

Mary E. Google one year ago

Rating

Excellent!

Queenswood Practice: Decades of excellent care

I've been a patient at Queenswood Practice for many years, and throughout that time, I've consistently received top-notch care. What stands out to me is not just the medical staff, but also the reception and administrative team. They've all consistently demonstrated kindness and a willingness to help. This level of service across all aspects of the practice has been a constant feature of my experiences there.

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NC

Nicola C. Google one year ago

Rating

Excellent!

Exceptional patient care and communication

The practice's communication skills are truly outstanding, and they provide top-notch patient care. I was particularly struck by their online triage system, which is both user-friendly and highly effective. Whenever we've needed to speak with someone directly, the staff has been consistently warm and welcoming – a quality that's especially valued when you're feeling unwell and seeking assistance. Based on our experiences, we wholeheartedly endorse this medical practice to others.

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JC

Julian C. Google one year ago

Rating

Excellent!

Exceptional healthcare: A patient's dream clinic

This practice has truly won me over. Their innovative online triage system is a game-changer. The front desk staff exhibit remarkable patience, kindness, and efficiency. I'm consistently impressed by the doctors and nurses who genuinely listen and involve me in the decision-making process. As a cohesive unit, they swiftly address concerns to my utmost satisfaction. The facility itself is a breath of fresh air - spotless, well-lit, and contemporary, boasting ample restrooms and a delightful café. Its convenient location, coupled with abundant parking options (including bicycle facilities) and proximity to public transport, is a major plus. To top it off, they seamlessly send my prescriptions to my preferred pharmacy. Without a doubt, this practice deserves a perfect score.

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AL

Annabel L. Google one year ago

Rating

Excellent!

Exceptional surgical experience

I had an exceptional experience with the surgical procedure. The entire process was handled with utmost professionalism and care. The results exceeded my expectations, leaving me thoroughly impressed. I couldn't have asked for a better outcome or a more skilled medical team.

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IR

Isabel R. Google 2 years ago

Rating

Excellent!

Swift and efficient healthcare: E-consults impress

I'm consistently impressed by the effortless scheduling process at this establishment. Just this morning, I submitted two separate E-consults for different medical concerns, and remarkably, by early afternoon, I had secured an in-person appointment for one issue and a telephone consultation with prescribed antibiotics for the other. The efficiency and quality of service provided are truly commendable. I'm genuinely grateful for such exceptional care and attention.

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CD

Chandra D. Google 2 years ago

Rating

Excellent!

Efficient GP service: Quick response and care

I recently had a surprisingly positive experience with Queenswood Medical Practice. After submitting an online request for an appointment due to stomach discomfort, I was astonished when my phone rang almost immediately. The receptionist promptly invited me to come in within the next 45 minutes. Upon arrival, I was examined by the lead physician, who conducted a comprehensive assessment and recommended several diagnostic tests. The practice's efficiency and compassionate approach left a lasting impression on me. This encounter certainly challenges the common notion that securing a GP appointment is an arduous task.

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JJ

Jane J. Google 2 years ago

Rating

Excellent!

Grateful patient praises GP's life-saving insight

I'm deeply appreciative of a particular GP who urged me to get an x-ray following a bout of cough and cold. Surprisingly, it revealed I had pneumonia, which subsequently led to the discovery of an underlying autoimmune condition. Had I not heeded their advice and visited that day, despite feeling relatively fine, my health might have deteriorated significantly, potentially causing more extensive long-term damage. I can't express enough gratitude towards the doctor I encountered that day. Additionally, I'm thankful for all the staff members who swiftly respond to online inquiries. Your dedication is truly commendable.

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PD

Pamela D. Google 2 years ago

Rating

Excellent!

Compassionate care at Queenswood medical

I deeply appreciate the exceptional care and support provided by Suvanna at Queenswood Medical Practice. Their professionalism, empathy, and genuine understanding have been invaluable during my ongoing, stressful situation. Suvanna's compassionate approach has made a significant difference, and I cannot express enough gratitude for their assistance. The level of care I've received has truly been a comfort during challenging times.

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BM

Brian M. Google 2 years ago

Rating

Excellent!

Swift online scheduling: 5-day callback success

I recently had a positive experience with their online request system. Within just five days of submitting my inquiry, I received a call back and was able to schedule an appointment. The efficiency and promptness of their service left me impressed. It's refreshing to encounter such a smooth and responsive process, which certainly exceeded my expectations.

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CF

Carlon F. Google 2 years ago

Rating

Excellent!

Positive experience with Dr. Costi's care

I recently had a positive experience with Dr. Costi. He provided excellent care and created a welcoming atmosphere that put me at ease. His approach instilled confidence in me throughout the treatment process. I appreciated Dr. Costi's professionalism and the support he offered during my visit.

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EE

Ej E. Google 2 years ago

Rating

Poor!

Disappointing service and limited communication

The front desk staff displayed a remarkably unhelpful attitude, exhibiting impatience and verging on discourteous behavior. The implementation of the Accurx system has proven to be quite restrictive. It seems the era of efficiently resolving issues through a simple phone call has sadly come to an end, hasn't it?

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About the GP

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Contact Information

Patient Experience Summary

Patients consistently praise the practice's online triage system and appointment booking process, describing rapid response times and seamless access to care. The responsive digital platform has replaced traditional phone queues, enabling patients to submit requests and receive appointments within hours or days. Reception staff are frequently commended for their courtesy, patience, and welcoming demeanor, though one patient reported an unhelpful attitude and concerns about restrictive booking implementation.

Clinical care receives strong endorsement across reviews, with patients highlighting professional competence, compassionate communication, and thorough assessment. Staff demonstrate genuine engagement in patient decision-making and continuity of care. The practice environment is noted as clean, modern, and well-organised, with convenient facilities and accessibility features. Patients value the efficiency of administrative processes and the practice's effective use of technology to enhance their experience.

While the majority of feedback is positive, some patients have noted limitations in phone access as a result of system changes. Overall, the practice is recognised for combining technological innovation with attentive, professional care delivery.

Appointment

85.00 %
Excellent

Reception

78.33 %
Great

Cleanliness

85.00 %
Excellent

Care

87.50 %
Excellent

Respect

80.00 %
Great

Seen on time

82.50 %
Great
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