Raj Medical Centre

Practice hard to access for appointments

I'm uncertain whether there is actually a medical professional available at this practice, as a family member has been registered there for over a decade without having a consultation with one. I would advise caution when considering posting negative feedback, as I've heard that doing so may result in removal from their patient list, which would leave you without access to care at that location.

Difficult blood test, but helpful staff overall

Had a blood test and experienced significant discomfort during the procedure. The phlebotomist attempted to draw blood from one arm, then switched to the other, but both sites became badly bruised and swollen afterwards. This was an unfortunate experience. The rest of the staff are genuinely helpful and do their best. The main drawback is difficulty getting an appointment with a doctor when needed. Apart from that issue, I have no complaints about the practice, as I have been a patient there for many years.

Long wait for specialist appointment booking

Attempted to arrange an appointment with a specialist in this field during early spring. I was informed that contact would be made during the following month. However, no call came through. When I followed up with another inquiry, I felt my concerns were not adequately addressed. Eventually, I received written confirmation of an appointment several months later. The overall waiting period felt considerably lengthy for accessing this specialist service.

Staff answered the phone quickly and helpfully

The team here demonstrates excellent responsiveness when answering calls and provides very helpful, professional service.

Long wait to see the actual doctor

The clinician, when you actually manage to see them rather than other staff members, is pleasant enough. However, the rest of the team come across as difficult to deal with and seem disengaged. I've decided to switch to a different practice.

Long wait times and unhelpful reception staff

I would not recommend this practice based on my experience.

Hard to reach a doctor by phone

The team members are excellent, however accessing a doctor proves to be extremely challenging. The practice appears to be understaffed, and there are concerns about the telephone communication approach. Having been a patient for over three decades, the current situation represents a significant decline in service quality. Management involvement is needed to address these operational issues before the situation deteriorates further.

Reception dismissive about mask exemption request

I attempted to contact the practice to inquire about exemption options for mask-wearing due to personal health circumstances. During this call, the reception staff member responded in a manner that felt confrontational rather than helpful, bringing up unrelated personal matters in their response. I felt defensive about the interaction, as I have consistently followed guidelines and was simply seeking clarification about whether mask-wearing was mandatory in my particular situation.

Efficient nurses and receptionists over the years

Over the past six years, my interactions with the nursing staff and reception team have been consistently efficient and courteous.

Surgery didn't return calls when needed

I am dissatisfied with the practice. My son attempted to arrange an appointment with a doctor over several days, but did not receive a callback, which he required for employment purposes. This situation resulted in negative consequences for his work situation.

Removed from list without any notification

Was removed from the practice list without any notification beforehand. Had to contact the out of hours service to obtain necessary medications as a result. Found the overall experience with the practice to be unsatisfactory, and felt the staff interactions were unwelcoming.

Staff made me feel belittled at every visit

I have been a patient at this practice for many years and have recently experienced what felt like disrespectful treatment from staff members. I was concerned about being unable to continue with a medication I had been taking for an extended period, with explanations given that did not align with my understanding of my medical history. I feel my mental health concerns have not been adequately addressed, and this has left me feeling unsupported. I believe the practice could do more to help patients in my situation, as these experiences have negatively impacted my wellbeing. I have found interactions with certain staff members to be unhelpful and dismissive, which has made me feel undervalued during my visits. Over recent months, I have consistently left appointments feeling upset or diminished, and I do not feel this is the standard of care I should expect.

Reception dismissive when discussing mental health concerns

I have been registered at this practice for several years and am looking to transfer elsewhere. My husband was not diagnosed with a serious spinal condition despite multiple visits; it took seeking a second opinion from another healthcare professional to obtain an urgent referral for diagnostic testing. The delay in diagnosis resulted in significant mobility issues, and he subsequently required spinal surgery. His recovery is progressing gradually. My daughter experiences severe mental health difficulties that significantly impact her ability to function in daily life. Rather than receiving appropriate support for her condition, the practice's approach was dismissive of her struggles. When she experienced emotional crises, the suggestion was that she should manage independently given her age, and ultimately she was removed from the practice list rather than being offered tailored mental health support or care coordination. I would not recommend this practice.

Struggling to see a qualified doctor regularly

I have been attending this surgery before the current ownership and remember previous practitioners who provided excellent care. The current doctors are also competent, however I have experienced difficulty accessing appointments with a fully qualified doctor. Over the past few years, I have primarily been seen by nursing staff, triage nurses, or paramedics instead. While the paramedic I have seen has been reasonably helpful, I felt their interpersonal skills could be improved. Overall, I believe the surgery's service has declined, which I attribute to being oversubscribed with patients. I would not recommend this practice unless your current surgery is significantly worse.

Helpful reception staff, but inconsistent care quality

The staff are wonderful and I had an excellent experience with one particular clinician. However, I had a very different experience with another healthcare professional at the practice. I found this person to be rude and unhelpful, which left me feeling worse than when I arrived for my appointment. The interaction felt disrespectful and I would prefer not to see this clinician again. It's unfortunate as the surgery is otherwise good.

Quick and attentive care from start to finish

Excellent service that addresses your requirements promptly and efficiently.

Couldn't get urgent help when needed most

Had my mother visit for Christmas while she was unwell. Contacted 111 for guidance, and they suggested she contact her own GP practice if her condition changed. I'm very disappointed with how this practice handled the situation. Now I need to drive her back home, which is over two hours away, so she can attend a walk-in centre near there instead. I would have preferred to keep her here, but her medication supply is only sufficient for a few days. Given her age, I'm concerned about the level of care and support being provided.

Phone calls answered quickly and helpfully

I've been a patient at this practice for quite some time and only recently needed to engage with their services more regularly due to a significant health matter - and I have nothing but praise for them! The new appointment system is truly excellent, with calls being answered promptly and callbacks consistently arriving within an hour. Every member of staff I've interacted with, including reception, clinical support, nursing, and medical professionals, have demonstrated genuine kindness, helpfulness, courtesy, professionalism and a willingness to go the extra mile! I'm very satisfied with my experience and would happily recommend this practice to others. Excellent work to the team!

Receptionist was helpful but doctor seemed grumpy

The healthcare professional I saw could have been more approachable and warm during my visit. A bit more friendliness would have made the experience more pleasant.

Friendly doctor who actually listens and explains things

One of the most attentive and pleasant healthcare professionals I've encountered in quite some time! They had a wonderful manner, broke down explanations into easily understandable terms, and demonstrated genuine thoroughness throughout the consultation. They managed to make the experience feel modern and relatable, which was really refreshing; the reception team were equally friendly and helpful whenever I've needed to interact with them.